By size and geography
By complexity and functional depth
By implementation time
By licensing cost
Stop paying per Dynamics 365 fire call. Move to a predictable, proactive Dynamics 365 Managed Services plan.
Managed Services for Microsoft Dynamics 365 are designed for existing users who want fewer incidents, lower support costs, and 24×7 expert oversight; not just reactive ticket-by-ticket fixes.
Why incident-based support falls short
Is your team tired of paying for each D365 fire call and dealing with surprises on your bill?
Incident-based support is great for one-off issues, but it’s rarely enough to keep your environment stable, secure, and aligned with your business goals.
If you’re still learning how your current support model compares to managed services, you may find our guide Break‑fix vs Managed Services for Dynamics 365 helpful before you go further.
With ticket-by-ticket support, you often face:
Unpredictable costs
Every outage, performance issue, or upgrade can become an unplanned expense.
Recurring incidents
The same bugs, configuration issues, or performance bottlenecks keep coming back.
Stretched IT teams
Your internal staff spends more time firefighting than improving business processes.
Managed Services are designed to turn this reactive model into a predictable, always‑on approach. To understand what managed services actually mean for Dynamics 365, you can also read our explainer What Are Managed Services for Dynamics 365?
What our Managed Services include
24x5 monitoring & incident detection
We watch key performance, availability, and integration health so issues are caught early.
Patching, upgrades, & release management
We handle security patches, version upgrades, and feature rollouts in a controlled way, minimizing disruption.
Performance tuning & optimization
We analyze workflows, data volumes, and integrations to keep Dynamics 365 fast and responsive.
Security, compliance, and backup
Role-based security, access reviews, and backup sanity checks help keep your data protected and auditready.
Instead of waiting for something to break, Managed Services keep your Dynamics 365 environment running smoothly and aligned with your business priorities.
For a more detailed view of everything included, visit Managed Services for Microsoft Dynamics 365.
What we value most about sa.global is their combination of deep technical expertise and genuine partnership. Whether it's a small process improvement or a major organizational change – they always deliver.
Managed Services vs ticket-based support
| Aspect | Incident based (ticket) support | Managed Services |
|---|---|---|
| Cost model | Pay per ticket; costs spike when incidents rise | Predictable monthly fee built around your environment |
| Approach | Reactive: support starts after an issue is logged | Proactive: issues are prevented or caught early |
| Coverage & availability | Limited to business hours or oncall windows | 24×5 monitoring and SLA-driven support (where applicable) |
| Scope | One-off fixes for specific incidents | Full lifecycle: monitoring, patching, upgrades, tuning |
| Focus | “Close the ticket” | “Keep your business running smoothly” |
By shifting to Managed Services, you replace surprise bills and firefighting with a structured, predictable approach that improves uptime, reduces major incidents, and increases your team’s productivity.
To dive deeper into these differences, read our comparison page Managed Services vs Incident-based support for Dynamics 365.
How your transition works
Our Managed Services are “built to suit” your exact Dynamics 365 needs through a simple four-phase process:
1
2
Assess needs
We review your current environment, incident history, patch levels, and user-adoption patterns to identify quick wins and risks.
Choose services to create a Managed Services plan design
Based on your usage, module set (Finance, Sales, Service, etc.), and business goals, we propose a tailored plan and service level (e.g., Basic, Standard, Premium).
3
4
Onboarding
We start with a defined period (for example, 3 months) during which we monitor, tune, and stabilize your environment while measuring impact.
Ongoing optimization and reporting
Once you are on a Managed Services plan, we provide regular reporting on uptime, incidents, and optimization suggestions, so you can see the value over time. For a full view of how this process works, visit the Your D365 transition to Managed Services page.
Case study snapshot
Our clients see us as a key partner in their journey to excellence in the Microsoft business cloud.
20+
Countries
50K
Employees
15+
D365 Rollouts
24X7
Managed Support
2016
01
Internal challenges
- The partnership with their former Microsoft partner was floundering
- Internal product expertise was limited for its global scale
- There was a lack of alignment between Microsoft solutions and business objectives
2018
02
Transformation with sa.global
- Upgraded to Dynamics 365 successfully
- Executed a technology-driven finance transformation across the organization
2020
03
Global expansion and efficiency
- Successfully rolled out Dynamics 365 to 15+ countries
- Utilized technology advisory services from sa.global
- Incorporated development and test automation
- Launched 24×5 Global Managed Services, with P1 24×7 support
2021
04
Continuous improvement and success
- Achieved a seamless transition to 24×7 operations
- Successfully executed the largest operations (US) go-live
- Acquired actionable insights from global reporting
- Implemented continuous improvements
27+
Countries
3.4K
Employees
35
Legal entites
9MO
Implementation
2015
01
Outdated systems and performance issues
- Systems were burdened by integrations and country-specific customizations
- The Dynamics AX solution was nearing its end of life
- Technical and infrastructure issues were impacting system performance
2016
02
Global success with sa.global’s managed services
- Successfully implemented Microsoft Dynamics AX 2012
- Completed implementation in 35 legal entities across 27 countries in 9 months
- Leveraged Managed Services for Microsoft Dynamics AX 2012
2022
03
Modernization and standardization
- Successfully migrated to Microsoft Dynamics 365
- Established an internal framework to harmonize and standardize processes
- Incorporated development and test automation
- Leveraged Managed Services for Dynamics 365 after each rollout
2023
04
Continued progress
- Successfully completed phased rollouts in multiple locations around the world
- Received extensions for security updates for units using Dynamics AX 2012
- Acquired actionable insights from global reporting
- Received advisory for decommissioning of Dynamics AX 2012
2+
Countries
200K
Employees
2017
01
Legacy system challenges
- The Dynamics AX solution was nearing its end of life
- Technical and infrastructure issues were impacting productivity
2018
02
Modernization with sa.global’s managed services
- Upgraded from Microsoft Dynamics AX 2012 to Dynamics 365
- Integrated Docentric, local tax reporting solutions and independent bank integration solutions
Talk to our Dynamics 365 Managed Services Expert
Questions we are often asked
Learn what Managed Services actually mean for Dynamics 365. What Are Managed Services for Microsoft Dynamics 365?
Is Managed Services replacing my current support?
No. Managed Services builds on your current support model. Rather than just paying for incidents, you get proactive monitoring and optimization included in a predictable monthly fee. You can keep your existing incident-based arrangement and gradually shift activity to the managed plan.
Will I lose control or visibility of my environment?
Not at all. You remain the decisionmaker, and we act as an extension of your team. We provide dashboards, incident reports, and regular summaries, so you always know what’s being monitored, tuned, and optimized.
We’re happy with our current support; things are working fine.
That’s great if it’s stable. But with incident-based support, problems often show up only when they already affect users or revenue. Managed Services give you proactive monitoring, patching, and optimization so small issues never turn into big fires.
Managed Services are too expensive; we’d rather pay per ticket.
On the surface, per-ticket looks cheaper, but unplanned incidents, downtime, and late-night emergency fixes add up quickly. Managed Services spread the cost into a predictable monthly fee and often reduce your total cost of ownership by preventing major outages.
We can handle our D365 in-house; we don’t need an external partner.
We’re not here to replace your team; we’re here to offload routine tasks like monitoring, patching, and upgrades so your internal staff can focus on strategic projects and business process improvements.
I don’t see enough value; we only use support occasionally.
Managed Services aren’t just about incidents. They include proactive optimization, security hardening, performance tuning, and license adoption guidance that help you get more value from the D365 investment you’re already making.
We’re worried about losing control or visibility.
You keep full control over priorities and decisions. We provide clear reporting, dashboards, and SLAs so you can see uptime, incident trends, and improvements – making us an extension of your team, not a black box.
We’re not ready; our environment is too complex/ unstable.
Managed Services are actually ideal when an environment is complex or unstable. We start with a health check and stabilization plan, then bring in monitoring and governance so you gain control instead of chaos.
Our budget is tight this year; we can’t add another monthly fee.
We can design a phased plan that starts with the most critical areas, like uptime and security, so you limit risk without a full-scale commitment. Many customers find that preventing even one major outage pays for the monthly fee.
We already have a Microsoft/ other partner, why move?
You can keep your existing relationships. Managed Services can sit alongside your current partner, focusing on ongoing operations, monitoring, and optimization so you get 24×7 coverage and deeper alignment with your business goals.
We’re not sure we need 24x7 support.
Even if your users are only active during business hours, D365 does background processing, integrations, and syncs around the clock. Managed Services catch issues over-night so your team starts the day with a stable system instead of a surprise outage.