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Project rescues and turnarounds
Get your ERP or CRM implementation back on track with a structured rescue and recovery approach that restores momentum, reduces risk, and delivers the outcomes your business expected.
Why project rescues and turnarounds matter in ERP projects
Gartner estimates that 55% to 75% of all Enterprise Resource Planning (ERP) projects fail to meet their objectives. Poor project management is among the causes.
Effective project management is key to successful ERP implementation. Careful planning, execution, and monitoring ensure timelines are met, budgets are adhered to, and project scope is well-defined. The result: implementation of well-configured software, consistent and reliable data, and well-trained end-users, leading to smooth business operations.
Unfortunately, that’s not always the case. It is common to find project management limit itself to implementation, ignoring stakeholder engagement and open communication that are necessary to foster a culture of change and buy-in from end-users. By prioritizing effective project management, sa.global ensures ERP implementations are successful, delivering value and meeting your expectations.
Common reasons ERP and CRM projects fail
Even the most promising ERP or CRM implementation can go off track. From incomplete scoping to poor change management, here are the most common reasons businesses seek our ERP and CRM rescue services:
Unclear business requirements
Systems are implemented without a solid understanding of business processes or outcomes.
Inadequate partner experience
Implementation partners lack domain knowledge or Microsoft Dynamics 365 expertise.
Customization overload
Excessive or poorly executed customizations break system functionality.
User resistance
Training, adoption, and change management are often afterthoughts rather than being key priorities.
Data issues
Poor data migration or disconnected systems compromise usability of the technology.
Scope and timeline overruns
Projects spiral due to misaligned expectations or weak project governance.
sa.global’s rescue and recovery approach
- Analyze and understand all aspects of your business
- Take stock of the change management process
- Ensure the underlying platform can support the system infrastructure
- Review of key focus areas by our senior consultants
- A high-level business process review focusing on current solution issues and key deliverables that you require
- Include technical aspects around the development lifecycle, environments, documentation, data migration, and test methodology
- Review of code using the Microsoft toolset, taking into account best practices for Microsoft Visual Studio Team Services (Azure DevOps) and Dynamics Lifecycle Services
- A walkthrough session onsite to present the findings and recommendations to a core interest group from your organization
- Submission of a report, which includes highlights of the key findings and the appropriate change recommendations across the following key focus areas:
- Code review for best practices
- ISV solutions
- Application life cycle management
- Development life cycle
- Environments and versions
- Testing methodology
- Technical documentation
- Online user help
- Technical data migration
- BI and reporting approach
- Program management
- Top 10 key business deliverables and solution requirements
Why choose sa.global for project rescues and turnarounds
Through our vast experience in Microsoft Dynamics implementations as well as project rescues, we have developed a successful approach for project turnarounds. We address issues ranging from managing stakeholder expectations to key challenges faced in daily operations. We prepare you for future requirements that can arise during the solution’s lifecycle in today’s ever-changing digital world.
80+
Implemented Microsoft Dynamics in over 80 countries
25
Present in 25 countries across six continents
30+
Over 30 years of experience in the Microsoft platform
800,000+
Over 800,000 Microsoft Dynamics users supported worldwide
400
400+ Pre-built test case repository to accelerate time-to-value
3
3 strategically placed Global Service Centers offer companies access to expert 24/7 support
Client success stories: Validation for our results-driven approach
The journey of how we successfully revamped the narrative for a major advertising powerhouse headquartered in Japan.
An account of transforming the technology landscape for Quant, the world leader in outsourced industrial maintenance services.
FAQs
How do I know if my ERP or CRM implementation has failed?
If your users avoid the system, business processes aren’t flowing smoothly, or you’re still relying on manual workarounds; it’s a sign of failure. Escalating costs, missed timelines, and declining user satisfaction are also red flags.
Can my existing ERP/CRM system be fixed, or do I need to start over?
In most cases, full re-implementation is unnecessary. Our experts evaluate your system to determine whether stabilization and reconfiguration are sufficient. Often, a targeted recovery approach restores value without starting from scratch.
How long does the rescue and recovery process take?
Timelines vary depending on project complexity and the depth of issues. A light-touch rescue might take 4–6 weeks, while more involved efforts could last 3–6 months. We provide a roadmap and checkpoints from day one.
What industries do you support with rescue and recovery services?
We work with manufacturing, retail, wholesale distribution, legal, consulting, homebuilder, accounting, advertising and marketing, software services, and architecture and engineering firms; bringing domain-specific expertise to every project.