By size and geography
By complexity and functional depth
By implementation time
By licensing cost
Five disciplines. One partner. Continuous delivery.
Zero P1A breaches. L3 functional and technical support. Proactive monitoring across all versions.
Your complete service matrix
Results delivered
~20%
Azure cost reduction
Zero
P1A breaches
100%
Current on all versions
L3
Support across global tracks
Service coverage by Dynamics 365 Module
Integrations: ERP, analytics, marketing automation, 3rd party connectors.
Service Level Agreements
Guaranteed response and resolution
P1A Critical
Response: 15 min
Resolution target: 4 hours
P1 High
Response: 1 hour
Resolution target: 8 hours
P2 Medium
Response: 4 hours
Resolution target: 3 business days
P3 Low
Response: 8 hours
Resolution target: 5 business days
Built-to-suit coverage options
From your service catalog, configure with:
Coverage hours: Business, 24x7 critical, custom windows
Language support: Up to three languages
Real-time scoping: Dynamic service adjustments
Fair use terms: Transparent scale up/scale down
Real results
“Zero P1A breaches. ~20% Azure cost reduction. L3 support across all global tracks.”