By size and geography
By complexity and functional depth
By implementation time
By licensing cost
Global Service Centers: Enabling 24/7 Microsoft Dynamics 365 delivery
sa.global’s strategically located Global Service Centers in India, Serbia, and Colombia power Microsoft Dynamics 365 services for you. Over 350+ skilled professionals across these three critical centers help scale up your business, no matter where you are located.
Staffed for your timeline: speed, scale, and capacity
350+ pre-skilled consultants cater to the coverage needs of businesses, be it Independent Software Vendors, Value Added Resellers, or end-user organizations, at pace. With the follow-the-sun method, sa.global offers always-on services and support across the globe.
- Speed: Teams ready across strategically located centers at India, Serbia, and Colombia, enabling always-on services and global support.
- Scale: Right-sourced to follow your hours while ensuring seamless handoffs.
- Capacity: Benefit from dedicated, skilled resources who are highly experienced functional and technical Microsoft Dynamics consultants; no internal delays or reprioritization.
Complete flexibility in engagement
Choose the model that aligns with your current needs when you engage with sa.global. Combine models as required; staff augmentation for early phases, fixed scope for core delivery, capacity for support.
| Model type | How it works | Billing option |
|---|---|---|
| Staff augmentation | Fully integrated dedicated resources that work as a natural extension of your internal team, aligned to your processes, culture, and delivery rhythm. | Time and material |
| Fixed scope | Team assigned to a defined scope with clear deliverables, milestones, and accountability; ideal for project-based engagements. | Fixed fee |
| Fixed capacity Guaranteed availability, every month | Guaranteed capacity availability for ongoing needs; predictable costs with consistent, reliable support month after month. | Fixed monthly |
Core Microsoft Dynamics 365 services
Our Microsoft Global Service Centers have consultants that are equipped to handle the full lifecycle of your Dynamics 365 investment.
Consulting
Implementation
Global rollouts
Managed services
Upgrades
Migration
ISV services
VAR and end-user services
How sa.global's GSCs equip independent software vendors
Grow faster with a team that integrates seamlessly into your development process. Scale efficiently, ship faster, and stay current with the Microsoft platform.
Our services for ISVs
Solution upgrades and customizations aligned to the latest Microsoft Dynamics versions
Microsoft AppSource validation; end-to-end curation and submission support
Application lifecycle management: architecture, development, CI/CD, and release management
New feature development built on your product roadmap
Testing and automated test scripts to keep integrations up to date
Azure infrastructure management and DevOps support
Our Global Service Centers power value added resellers
Extend your capacity, deepen your capabilities, and expand your market reach without expanding your headcount.
Tailored business solutions
Leverage our Microsoft Dynamics expertise to customize the platform and deploy industry-specific solutions that fit your clients' needs precisely.
Comprehensive support
Access skilled consulting, development, delivery, and managed services teams; all coordinated to meet your business and client requirements.
Global reach
Expand your market presence by tapping into our global footprint. Deliver for clients across geographies without the cost of establishing local presence.
How our GSCs help end-user organizations win
The full spectrum of services to help you implement, run, and continuously improve your Dynamics 365 environment.
Implementation
Solve complex business challenges through effective Microsoft Dynamics 365 implementation, globally or locally.
Managed services
Drive continuous improvements and ensure business continuity with our always-on managed services offering.
Migration
Increase business agility and streamline operations through a seamless, well-managed transition to the cloud.
Development
Custom solutions for your unique business challenges, from personalized dashboards to automated workflows.
Consulting
Make the right decisions and maximize your Microsoft investments with deep functional and technical expertise.
Advisory
Strategic advisory across roadmaps, business cases, change impact, training, and health assessments.
A relationship built on 25+ years of Microsoft expertise
With sa.global as your partner, you benefit from decades of platform knowledge flowing into every engagement.
Development experts since 1999
We began developing on Great Plains before Microsoft acquired the product. Decades of platform knowledge flow into every engagement.
Localizations at scale
Delivered localizations and feature development from Axapta 3.0 through every subsequent version, right up to Dynamics 365.
Automated testing at Microsoft scale
Automated 1,100+ test scripts for Microsoft as part of the PMA module, and maintain 400+ out-of-the-box test scripts for D365.
Centralized delivery across 3 GSCs
High-speed execution through centralized project management and service delivery across India, Serbia, and Colombia.
Centres of excellence
Always current with new Microsoft skills and technologies, so you benefit from the latest thinking without the training overhead.
Trusted Microsoft partner
13-year member of Microsoft's Inner Circle and 11-time Microsoft Dynamics Partner of the Year award winner.
Areas of expertise
Our consultants have expertise across these key areas
Azure Infrastructure
DevOps and CI/CD
AppSource Validation
Test Automation
Retail and Commerce
Ready to scale with sa.global?
Whether you’re looking to accelerate product development, extend your delivery capacity, or get more from your Microsoft Dynamics investment; our Global Service Centers are ready to work as an extension of your team.
FAQs
What is a Microsoft global service, and how does it support Dynamics 365 delivery?
A Microsoft global service model uses distributed delivery centers across multiple regions to provide continuous coverage, scalability, and specialized expertise. With Global Service Centers in India, Serbia, and Colombia, sa.global delivers 24/7 Microsoft Dynamics 365 services, ensuring faster turnaround times, seamless handoffs, and consistent quality across time zones.
What Microsoft Dynamics 365 services does sa.global offer?
sa.global provides end-to-end Microsoft Dynamics 365 services across the entire lifecycle, including consulting, implementation, global rollouts, upgrades, migration, ISV support, and managed services. This comprehensive approach ensures organizations can implement, optimize, and continuously improve their Dynamics 365 environment from a single partner.
How do Dynamics 365 support services work in a global delivery model?
Dynamics 365 support services are delivered using a follow-the-sun approach, enabling continuous monitoring, issue resolution, and system optimization. Teams across multiple global service centers ensure that support requests are handled without delays, reducing downtime and maintaining business continuity.
What engagement models are available for Microsoft Dynamics 365 services?
Organizations can choose from flexible engagement models such as staff augmentation, fixed scope projects, and fixed capacity support. These models allow businesses to scale resources, control costs, and align delivery with specific project or operational needs.
How do Microsoft Global Service Centers improve scalability and speed?
Global service centers provide immediate access to pre-skilled consultants, enabling rapid team ramp-up without hiring delays. This model supports faster implementations, scalable delivery, and consistent output, regardless of project size or geographic complexity.
Who can benefit from Microsoft Dynamics 365 services delivered through Global Service Centers?
Independent Software Vendors (ISVs), Value Added Resellers (VARs), and end-user organizations all benefit from global delivery. ISVs can accelerate product development, VARs can extend delivery capacity, and enterprises gain access to full-spectrum Dynamics 365 services without expanding internal teams.
What makes sa.global’s Dynamics 365 support services reliable?
sa.global combines decades of Microsoft platform expertise with centralized delivery, automated testing, and centers of excellence. This ensures consistent Dynamics 365 support services quality, up-to-date technical capabilities, and reliable long-term support for complex business environments.
Can Microsoft Dynamics 365 services be customized for specific industries or business needs?
Yes. sa.global delivers tailored solutions by combining functional and technical expertise across industries such as manufacturing, retail, finance, and professional services. Customizations, integrations, and extensions are designed to align Dynamics 365 with specific operational requirements.