{"id":21322,"date":"2026-03-24T11:53:03","date_gmt":"2026-03-24T11:53:03","guid":{"rendered":"http:\/\/dynamics.saglobal.com\/what-are-managed-services-for-dynamics-365\/"},"modified":"2026-06-15T09:02:35","modified_gmt":"2026-06-15T09:02:35","slug":"comprendre-les-services-manages-pour-dynamics-365","status":"publish","type":"post","link":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/","title":{"rendered":"Comprendre les\u00a0services manag\u00e9s pour Dynamics 365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21322\" class=\"elementor elementor-21322 elementor-14672\" data-elementor-post-type=\"post\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-38e22c3 e-flex e-con-boxed e-con e-parent\" data-id=\"38e22c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b2c338c e-con-full e-flex e-con e-child\" data-id=\"b2c338c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d31639 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"4d31639\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h1 style=\"text-align: left\" class=\"consulting-custom-title\">Comprendre les\u00a0services manag\u00e9s pour Dynamics 365<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24295ec elementor-widget elementor-widget-stm_post_details\" data-id=\"24295ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_post_details.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"post_details_wr  consulting_elementor_post_details\">\n    \n<div class=\"stm_post_info\">\n\t<div class=\"stm_post_details clearfix\">\n\t\t<ul class=\"clearfix\">\n\t\t\t<li class=\"post_date\">\n\t\t\t\t<i class=\"fa fa fa-clock-o\"><\/i>\n\t\t\t\t24 mars 2026\t\t\t<\/li>\n\t\t\t<li class=\"post_by\">Envoy\u00e9 par :\t\t\t\t<span>Macy Lang<\/span>\n\t\t\t<\/li>\n\t\t\t<li class=\"post_cat\">Cat\u00e9gorie:\t\t\t\t<span>Managed Services and support<\/span>\n\t\t\t<\/li>\n\t\t<\/ul>\n\t\t<div class=\"comments_num\">\n\t\t\t<a href=\"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/#respond\"><i class=\"fa fa-comment-o\"><\/i>Aucun commentaire <\/a>\n\t\t<\/div>\n\t<\/div>\n\t\t\t<div class=\"post_thumbnail\">\n\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1520\" height=\"533\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/What-are-Managed-Services-for-Dynamics-365.webp\" class=\"attachment-consulting-image-1110x550-croped size-consulting-image-1110x550-croped wp-post-image\" alt=\"What are managed services for dynamics 365\" \/>\t\t<\/div>\n\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec04d1e blogs-table-of-contents no-stripe elementor-widget elementor-widget-text-editor\" data-id=\"ec04d1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>Table des mati\u00e8res<\/h4>\n<ul>\n<li><a href=\"#managed-services\">Qu\u2019incluent les services manag\u00e9s concr\u00e8tement<\/a><\/li>\n<li><a href=\"#just-support\">En quoi sont-ils diff\u00e9rents d\u2019un simple support<\/a><\/li>\n<li><a href=\"#companies\">Pourquoi les soci\u00e9t\u00e9s choisissent les services g\u00e9r\u00e9s pour leur environnement Dynamics 365 <\/a><\/li>\n<li><a href=\"#support\">Comment s\u2019int\u00e8grent-ils \u00e0 leur support existant<\/a><\/li>\n<li><a href=\"#structure\">Comment choisir son offre de services<\/a><\/li>\n<li><a href=\"#services\">En avez-vous besoin ?<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-802e7d6 elementor-widget elementor-widget-text-editor\" data-id=\"802e7d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si vous utilisez d\u00e9j\u00e0\u202f<a href=\"\/fr\/dynamics-365\/\" target=\"_blank\" rel=\"noopener\">Microsoft Dynamics 365<\/a>, vous avez probablement entendu parler de \u00ab\u202fservices manag\u00e9s\u202f\u00bb. Mais concr\u00e8tement, que peuvent-ils apporter \u00e0 votre soci\u00e9t\u00e9 \u202f?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad34bcf elementor-widget elementor-widget-text-editor\" data-id=\"ad34bcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En bref\u202f:<br \/><strong>Les services g\u00e9r\u00e9s proactivement sont un mod\u00e8le de support continu dans lequel un prestataire prend en charge la sant\u00e9, la stabilit\u00e9 et la performance de votre plateforme D365, au lieu que vous ne payiez du support que lorsqu\u2019un probl\u00e8me survient.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0875f7c elementor-widget elementor-widget-text-editor\" data-id=\"0875f7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A l\u2019oppos\u00e9 du support d\u00e9clench\u00e9 en r\u00e9action aux incidents, les services g\u00e9r\u00e9s apportent une supervision proactive, une maintenance r\u00e9guli\u00e8re et un pilotage strat\u00e9gique. Votre \u00e9quipe passe ainsi moins de temps \u00e0 \u00ab\u202f\u00e9teindre des incendies\u202f\u00bb et davantage \u00e0 utiliser Dynamics 365 dans leur quotidien op\u00e9rationnel.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97e401f elementor-widget elementor-widget-vc_custom_heading\" data-id=\"97e401f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"managed-services\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Qu\u2019incluent les services manag\u00e9s en pratique\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e918713 elementor-widget elementor-widget-text-editor\" data-id=\"e918713\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019objectif poursuivi \u00e0 la souscription d\u2019une telle offre est de garder son environnement Dynamics 365 en bonne sant\u00e9 plut\u00f4t que de \u00ab\u202fle r\u00e9parer lorsqu\u2019il casse\u202f\u00bb. Le partenaire de services assure de nombreuses missions\u202f:<\/p>\n<ul>\n<li><strong>Supervision et alertes pr\u00e9coces<\/strong>\n<ul>\n<li>Il surveille les principaux indicateurs de performance, les int\u00e9grations et les traitements en arri\u00e8re-plan.<\/li>\n<li>Il d\u00e9tecte les probl\u00e8mes avant qu\u2019ils n\u2019impactent les utilisateurs (de type\u202f: requ\u00eates lentes, d\u00e9connexions syst\u00e8mes ou probl\u00e8mes de stockage).<\/li>\n<\/ul>\n<\/li>\n<li><strong>Correctifs, mises \u00e0 jour et versions<\/strong>\n<ul>\n<li>Il applique les correctifs de s\u00e9curit\u00e9, fait les mises \u00e0 jour de version et d\u00e9ploie les nouvelles fonctionnalit\u00e9s de mani\u00e8re ma\u00eetris\u00e9e.<\/li>\n<li>Il planifie les mise \u00e0 niveau du syst\u00e8me afin de limiter les perturbations en p\u00e9riode de cl\u00f4ture ou de pics d\u2019activit\u00e9.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Optimisation des performances et de la stabilit\u00e9<\/strong>\n<ul>\n<li>Il optimise les t\u00e2ches r\u00e9p\u00e9titives, les processus longs et les mod\u00e8les d\u2019int\u00e9gration.<\/li>\n<li>Il aide \u00e0 \u00e9viter les blocages, les d\u00e9connexions ou les probl\u00e8mes de lenteur au quotidien.<\/li>\n<\/ul>\n<\/li>\n<li><strong>S\u00e9curit\u00e9, conformit\u00e9 et sauvegardes<\/strong>\n<ul>\n<li>Il surveille les r\u00f4les et les autorisations des utilisateurs.<\/li>\n<li>Il v\u00e9rifie les param\u00e8tres d\u2019audit et les sauvegardes pour assurer conformit\u00e9 et continuit\u00e9 d\u2019activit\u00e9.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Adoption des utilisateurs et support de premier niveau<\/strong>\n<ul>\n<li>Il r\u00e9pond aux questions de configuration.<\/li>\n<li>Il guide votre \u00e9quipe sur les bonnes pratiques d\u2019utilisation afin de tirer le meilleur profit de Dynamics 365.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Ce niveau de service n\u2019est pas li\u00e9 aux pannes et d\u00e9pendant de tickets de support, il vous aide \u00e0 \u00e9viter les incidents ou \u00e0 les d\u00e9tecter tr\u00e8s t\u00f4t, avant qu\u2019ils n\u2019affectent vos utilisateurs ou votre chiffre d\u2019affaires.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-697db7b elementor-widget elementor-widget-vc_custom_heading\" data-id=\"697db7b\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"just-support\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">En quoi cela diff\u00e8re-t-il d\u2019un simple support\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c82b8d elementor-widget elementor-widget-text-editor\" data-id=\"1c82b8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>De nombreuses entreprises ne pensent au support que comme un service qui se d\u00e9clenche quand un probl\u00e8me est signal\u00e9.<\/p>\n<ul>\n<li><strong>C\u2019est une approche classique d&rsquo;assistance li\u00e9e aux probl\u00e8mes d\u00e9clar\u00e9s :<\/strong>\n<ul>\n<li>Vous ouvrez un ticket.<\/li>\n<li>L&rsquo;\u00e9quipe r\u00e9sout le probl\u00e8me.<\/li>\n<li>Le ticket est ferm\u00e9 et vous passez \u00e0 autre chose.<\/li>\n<\/ul>\n<\/li>\n<li>Les services g\u00e9r\u00e9s suivent une logique inverse :\n<ul>\n<li>L&rsquo;\u00e9quipe surveille, ajuste et planifie en permanence.<\/li>\n<li>Lorsqu&rsquo;un probl\u00e8me survient, il est souvent d\u00e9tect\u00e9 et ma\u00eetris\u00e9 avant m\u00eame que les utilisateurs ne s&rsquo;en aper\u00e7oivent.<\/li>\n<li>Vous recevez des rapports r\u00e9guliers et des bilans sur l\u2019\u00e9tat de votre \u00e9cosyst\u00e8me, et pas seulement des notifications de \u00ab ticket cl\u00f4tur\u00e9 \u00bb.<\/li>\n<\/ul>\n<\/li>\n<li>En d&rsquo;autres termes :\n<ul>\n<li><strong>Approche de support = <\/strong>rem\u00e9dier aux probl\u00e8mes quand ils se pr\u00e9sentent<\/li>\n<li><strong>Approche de services manag\u00e9s =<\/strong>\u00ab s\u2019assurer que le syst\u00e8me fonctionne en permanence sans soucis. <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9e7c47 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"e9e7c47\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"companies\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Pourquoi les soci\u00e9t\u00e9s choisissent les services manag\u00e9s pour maintenir leur environnement D365\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d51042 elementor-widget elementor-widget-text-editor\" data-id=\"0d51042\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les entreprise optent g\u00e9n\u00e9ralement pour un contrat de services manag\u00e9s lorsqu\u2019elles rencontrent ce type de soucis\u202f:<\/p>\n<ul>\n<li><strong>Des factures de support impr\u00e9visibles<\/strong>\n<ul>\n<li>Les interventions en urgence, le support en dehors des heures ouvr\u00e9es et les incidents r\u00e9p\u00e9titifs rendent les budgets difficiles \u00e0 ma\u00eetriser.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Un volume d\u2019incidents \u00e9lev\u00e9<\/strong>\n<ul>\n<li>Les m\u00eames probl\u00e8mes de performance ou d\u2019int\u00e9gration reviennent r\u00e9guli\u00e8rement.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Des \u00e9quipes internes surcharg\u00e9es<\/strong>\n<ul>\n<li>Vos \u00e9quipe IT ou Op\u00e9rations passent plus de temps \u00e0 g\u00e9rer les urgences sur D365 qu\u2019\u00e0 am\u00e9liorer les process ou lancer de nouveaux projets.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Une complexit\u00e9 croissante<\/strong>\n<ul>\n<li>Les risques d\u2019instabilit\u00e9 et de failles de s\u00e9curit\u00e9 augmentent avec le nombre d\u2019utilisateurs, de modules (Finance, Sales, Service, Supply Chain, etc.) et d\u2019int\u00e9grations n\u00e9cessaires.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Dans ces cas, les services manag\u00e9s apportent de nombreux avantages\u202f: ils sont inclus dans un budget mensuel pr\u00e9visible, l\u2019indisponibilit\u00e9 de la plateforme est limit\u00e9e et le partenaire est investi \u00e0 long terme dans le succ\u00e8s de l\u2019environnement Dynamics 365 (et pas uniquement par rapport au dernier ticket re\u00e7u).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a77d71d elementor-widget elementor-widget-vc_custom_heading\" data-id=\"a77d71d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"support\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Comment les services manag\u00e9s s\u2019int\u00e8grent au support existant\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6128871 elementor-widget elementor-widget-text-editor\" data-id=\"6128871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ils ne doivent pas forc\u00e9ment remplacer imm\u00e9diatement votre mod\u00e8le de support actuel, vous pouvez les utiliser en compl\u00e9ment, comme de nombreuses entreprises\u202f:<\/p>\n<ul>\n<li>Vous conservez votre support existant pour la gestion des incidents ou des changements majeurs ponctuels.<\/li>\n<li>Vous ajoutez des services g\u00e9r\u00e9s proactifs pour la supervision quotidienne, la maintenance et l\u2019optimisation proactive.<\/li>\n<li>Avec le temps, de plus en plus de t\u00e2ches r\u00e9currentes basculent vers le plan de services manag\u00e9s, ce qui r\u00e9duit votre d\u00e9pendance \u00e0 un support ponctuel.<\/li>\n<\/ul>\n<p>Cette approche progressive vous permet de tester l\u2019impact (moins d\u2019incidents, moins de co\u00fbts impr\u00e9vus et plus de capacit\u00e9 en interne), sans bascule importante et risqu\u00e9e.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c22aa15 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"c22aa15\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"structure\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Comment choisir son offre services manag\u00e9s\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16ef8ff elementor-widget elementor-widget-text-editor\" data-id=\"16ef8ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Chez sa.global, nous avons d\u00e9velopp\u00e9 un <strong>mod\u00e8le sur mesure<\/strong>\u202fde services manag\u00e9s, con\u00e7u sp\u00e9cifiquement pour votre environnement Dynamics 365. Nous travaillons en suivant avec vous un processus simple en <strong>quatre \u00e9tapes :<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4472132 elementor-widget elementor-widget-image\" data-id=\"4472132\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/06\/062026-Dynamics-365-support-services.webp\" title=\"062026-Dynamics-365-support-services\" alt=\"microsoft dynamics managed services: Our built-to-suit 4-phase approach\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-383c55a elementor-widget elementor-widget-vc_custom_heading\" data-id=\"383c55a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left\" class=\"consulting-custom-title\">1. \u00c9valuation de vos besoins (D\u00e9couverte)\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-717ffd8 elementor-widget elementor-widget-text-editor\" data-id=\"717ffd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous analysons votre mod\u00e8le de licences, votre ensemble applicatif et l\u2019\u00e9tat de vos mises \u00e0 jour afin de comprendre votre configuration Dynamics 365 actuelle et vos irritants.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff9d961 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"ff9d961\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left\" class=\"consulting-custom-title\">2. Choix des services (Catalogue de services)\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ec2f3a elementor-widget elementor-widget-text-editor\" data-id=\"1ec2f3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Vous s\u00e9lectionnez dans notre offre le niveau de support applicatif, de conseil sur la plateforme et de prestations align\u00e9 sur vos priorit\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a670e2 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"6a670e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left\" class=\"consulting-custom-title\">3. D\u00e9finition des options de service (P\u00e9rim\u00e8tre)\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b8dada elementor-widget elementor-widget-text-editor\" data-id=\"0b8dada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Configurez votre plan sur mesure\u202f: horaires couverts, support en cas d\u2019\u00e9v\u00e9nement critique, support multilingue (jusqu\u2019\u00e0 trois langues) et param\u00e9trage en temps r\u00e9el pour s\u2019adapter \u00e0 vos besoins.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2953d25 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"2953d25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left\" class=\"consulting-custom-title\">4. D\u00e9marrage (Votre plan)\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d47e97 elementor-widget elementor-widget-text-editor\" data-id=\"4d47e97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous activons votre plan personnalis\u00e9 via notre portail d\u2019onboarding, incluant la gouvernance de service, un reporting transparent et la flexibilit\u00e9 d\u2019augmenter ou de r\u00e9duire la couverture selon vos besoins.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9243ecf elementor-widget elementor-widget-text-editor\" data-id=\"9243ecf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Une tarification transparente<\/strong>\u202fsignifie que vous ne payez que pour les services dont vous avez besoin, dans des conditions de support claires et la possibilit\u00e9 d\u2019ajustement lorsque vos besoins \u00e9voluent.<\/p>\n<p>Vous pouvez comparer cette approche sur mesure au support classique (orient\u00e9 incidents) dans notre guide\u202f: <a href=\"\/fr\/blogs\/support-a-l-incident-vs-services-manages-pour-microsoft-dynamics-365\/\" target=\"_blank\" rel=\"noopener\">Microsoft Dynamics 365\u202f: Support \u00e0 l\u2019incident ou Services Manag\u00e9s.<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fbcd6b elementor-widget elementor-widget-vc_custom_heading\" data-id=\"4fbcd6b\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"services\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Les services manag\u00e9s sont-ils faits pour vous\u202f?\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21994a7 elementor-widget elementor-widget-text-editor\" data-id=\"21994a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si vous vous reconnaissez dans l\u2019une des configurations suivantes, il est probable qu\u2019un contrat de services g\u00e9r\u00e9s soit ad\u00e9quat pour administrer votre plateforme Dynamics 365\u202f:<\/p>\n<ul>\n<li>Vos incidents D365 sont fr\u00e9quents ou perturbants.<\/li>\n<li>Vous voulez des co\u00fbts de support plus pr\u00e9visibles.<\/li>\n<li>Votre \u00e9quipe est constamment en mode \u00ab\u202furgence\u202f\u00bb au lieu de d\u00e9velopper l\u2019existant.<\/li>\n<li>Vous utilisez plusieurs applications Dynamics 365 ou des int\u00e9grations, et vous avez besoin d\u2019un pilotage coordonn\u00e9.<\/li>\n<\/ul>\n<p>Dans ce cas, votre prochaine \u00e9tape consiste \u00e0 r\u00e9aliser un <strong><a href=\"\/fr\/dynamics-365-services-de-support\/\" target=\"_blank\" rel=\"noopener\">diagnostic de votre support D365<\/a>, pour \u00e9valuer votre environnement et choisir le plan de services adapt\u00e9 \u00e0 vos besoins.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-843fa92 elementor-widget elementor-widget-stm_post_bottom\" data-id=\"843fa92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_post_bottom.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"post_bottom_wr  consulting_elementor_post_bottom_info\">\n    <div class=\"post_bottom media\">\n\t<div class=\"tags media-body\"><a href=\"https:\/\/dynamics.saglobal.com\/fr\/tag\/managed-services-partner\/\" rel=\"tag\">Managed Services partner<\/a><\/div>\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1f5f5c elementor-widget elementor-widget-template\" data-id=\"b1f5f5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"21330\" class=\"elementor elementor-21330 elementor-11816 elementor-11816\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a798540 e-flex e-con-boxed e-con e-parent\" data-id=\"a798540\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd55c05 elementor-author-box--layout-image-left elementor-author-box--align-left elementor-author-box--image-valign-top blog-author elementor-widget elementor-widget-author-box\" data-id=\"fd55c05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2025\/11\/Michelle-Holland.webp\" alt=\"Image de Macy Lang\" loading=\"lazy\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<h4 class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tMacy Lang\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-author-box__bio\">\n\t\t\t\t\t\t<p>Macy Lang est Senior Business Manager chez sa.global et a plus de 10 ans d\u2019exp\u00e9rience dans la mise en \u0153uvre de solutions Microsoft Dynamics 365. Elle est sp\u00e9cialiste de l\u2019analyse m\u00e9tier, la conception de solutions et le pilotage de projets pour les soci\u00e9t\u00e9s de services. Macy travaille en \u00e9troite collaboration avec l\u2019\u00e9quipe marketing pour expliquer l\u2019apport des technologies connect\u00e9es. Elle a une grande expertise des m\u00e9tiers du commerce et de la logistique, de la finance et de la comptabilit\u00e9, et a particip\u00e9 \u00e0 plusieurs mises en \u0153uvre et mont\u00e9es de version. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-cfc2dd4 e-con-full e-flex e-con e-child\" data-id=\"cfc2dd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58c4d88 elementor-widget elementor-widget-stm_sidebar\" data-id=\"58c4d88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"stm_sidebar consulting_elementor_sidebar\">\n\n            \t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21824\" class=\"elementor elementor-21824 elementor-527 elementor-527\" data-elementor-post-type=\"stm_vc_sidebar\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-310861c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"310861c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3108b27\" data-id=\"3108b27\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31093a3 elementor-widget elementor-widget-wp-widget-categories\" data-id=\"31093a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wp-widget-categories.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<aside class='widget widget_categories'><h5 class=\"widget_title\">Cat\u00e9gories<\/h5>\n\t\t\t<ul>\n\t\t\t\t\t<li class=\"cat-item cat-item-172\"><a href=\"https:\/\/dynamics.saglobal.com\/fr\/blogs\/implementation-rollouts\/\">Implementation &amp; rollouts<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-175\"><a href=\"https:\/\/dynamics.saglobal.com\/fr\/blogs\/migrations-upgrades\/\">Migrations &amp; upgrades<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-151\"><a href=\"https:\/\/dynamics.saglobal.com\/fr\/category\/non-classe\/\">Non class\u00e9<\/a>\n<\/li>\n\t\t\t<\/ul>\n\n\t\t\t<\/aside>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-0fa8d0e third_bg_color elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0fa8d0e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b322a6\" data-id=\"6b322a6\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88f07dd elementor-widget elementor-widget-vc_custom_heading\" data-id=\"88f07dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left\" ><div style=\"font-size: 18px;color: #ffffff;text-align: left;font-weight:400\" class=\"consulting-custom-title\">Comment pouvons-nous vous aider ?\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693e611 elementor-widget elementor-widget-text-editor\" data-id=\"693e611\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 13px; line-height: 22px; color: #ffffff;\">Contactez-nous \u00e0 l\u2019adresse <a style=\"color: #ffffff;\" href=\"mailto:info@saglobal.com\">info@saglobal.com<\/a>.<br \/>\nOu envoyez une demande en ligne ; nos experts vous contacteront dans les plus brefs d\u00e9lais.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d42a9e6 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"d42a9e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\" stm-right-arrow\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t    \n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Comprendre les\u00a0services manag\u00e9s pour Dynamics 365 March 24, 2026 Posted by: Macy Lang Category: Managed Services and support No Comments Table des mati\u00e8res Qu\u2019incluent les services manag\u00e9s concr\u00e8tement En quoi sont-ils diff\u00e9rents d\u2019un simple support Pourquoi les soci\u00e9t\u00e9s choisissent les services g\u00e9r\u00e9s pour leur environnement Dynamics 365 Comment s\u2019int\u00e8grent-ils \u00e0 leur support existant Comment choisir<\/p>\n","protected":false},"author":12,"featured_media":21324,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[145],"tags":[160],"class_list":["post-21322","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-services-and-support","tag-managed-services-partner"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ce que sont les services manag\u00e9s pour Dynamics 365<\/title>\n<meta name=\"description\" content=\"Une explication simple et non technique de l\u2019apport des services manag\u00e9s dans les environnements Microsoft Dynamics 365 et de ce qui les distingue d\u2019un support traditionnel bas\u00e9 sur des tickets.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ce que sont les services manag\u00e9s pour Dynamics 365\" \/>\n<meta property=\"og:description\" content=\"Une explication simple et non technique de l\u2019apport des services manag\u00e9s dans les environnements Microsoft Dynamics 365 et de ce qui les distingue d\u2019un support traditionnel bas\u00e9 sur des tickets.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/\" \/>\n<meta property=\"og:site_name\" content=\"sa.global\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-24T11:53:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-15T09:02:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/What-are-Managed-Services-for-Dynamics-365.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1520\" \/>\n\t<meta property=\"og:image:height\" content=\"533\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Macy Lang\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Ce que sont les services manag\u00e9s pour Dynamics 365\" \/>\n<meta name=\"twitter:description\" content=\"Une explication simple et non technique de l\u2019apport des services manag\u00e9s dans les environnements Microsoft Dynamics 365 et de ce qui les distingue d\u2019un support traditionnel bas\u00e9 sur des tickets.\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Macy Lang\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/blogs\\\/comprendre-les-services-manages-pour-dynamics-365\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/blogs\\\/comprendre-les-services-manages-pour-dynamics-365\\\/\"},\"author\":{\"name\":\"Macy Lang\",\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/#\\\/schema\\\/person\\\/d5d03046b8ca60dfac0e797aa0fd49bc\"},\"headline\":\"Comprendre les\u00a0services manag\u00e9s pour Dynamics 365\",\"datePublished\":\"2026-03-24T11:53:03+00:00\",\"dateModified\":\"2026-06-15T09:02:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/blogs\\\/comprendre-les-services-manages-pour-dynamics-365\\\/\"},\"wordCount\":1382,\"image\":{\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/blogs\\\/comprendre-les-services-manages-pour-dynamics-365\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/dynamics.saglobal.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/What-are-Managed-Services-for-Dynamics-365.webp\",\"keywords\":[\"Managed Services partner\"],\"articleSection\":[\"Managed Services and support\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/blogs\\\/comprendre-les-services-manages-pour-dynamics-365\\\/\",\"url\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/blogs\\\/comprendre-les-services-manages-pour-dynamics-365\\\/\",\"name\":\"Ce que sont les services manag\u00e9s pour Dynamics 365\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/blogs\\\/comprendre-les-services-manages-pour-dynamics-365\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/blogs\\\/comprendre-les-services-manages-pour-dynamics-365\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/dynamics.saglobal.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/What-are-Managed-Services-for-Dynamics-365.webp\",\"datePublished\":\"2026-03-24T11:53:03+00:00\",\"dateModified\":\"2026-06-15T09:02:35+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/#\\\/schema\\\/person\\\/d5d03046b8ca60dfac0e797aa0fd49bc\"},\"description\":\"Une explication simple et non technique de l\u2019apport des services manag\u00e9s dans les environnements Microsoft Dynamics 365 et de ce qui les distingue d\u2019un support traditionnel bas\u00e9 sur des tickets.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/blogs\\\/comprendre-les-services-manages-pour-dynamics-365\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/blogs\\\/comprendre-les-services-manages-pour-dynamics-365\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/blogs\\\/comprendre-les-services-manages-pour-dynamics-365\\\/#primaryimage\",\"url\":\"https:\\\/\\\/dynamics.saglobal.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/What-are-Managed-Services-for-Dynamics-365.webp\",\"contentUrl\":\"https:\\\/\\\/dynamics.saglobal.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/What-are-Managed-Services-for-Dynamics-365.webp\",\"width\":1520,\"height\":533,\"caption\":\"What are managed services for dynamics 365\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/blogs\\\/comprendre-les-services-manages-pour-dynamics-365\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Comprendre les\u00a0services manag\u00e9s pour Dynamics 365\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/\",\"name\":\"sa.global\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/#\\\/schema\\\/person\\\/d5d03046b8ca60dfac0e797aa0fd49bc\",\"name\":\"Macy Lang\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/186d877fb3250a333808e6c186612cdcf5a025f3bc5824e5ba1499edc94bf242?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/186d877fb3250a333808e6c186612cdcf5a025f3bc5824e5ba1499edc94bf242?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/186d877fb3250a333808e6c186612cdcf5a025f3bc5824e5ba1499edc94bf242?s=96&d=mm&r=g\",\"caption\":\"Macy Lang\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Ce que sont les services manag\u00e9s pour Dynamics 365","description":"Une explication simple et non technique de l\u2019apport des services manag\u00e9s dans les environnements Microsoft Dynamics 365 et de ce qui les distingue d\u2019un support traditionnel bas\u00e9 sur des tickets.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/","og_locale":"fr_FR","og_type":"article","og_title":"Ce que sont les services manag\u00e9s pour Dynamics 365","og_description":"Une explication simple et non technique de l\u2019apport des services manag\u00e9s dans les environnements Microsoft Dynamics 365 et de ce qui les distingue d\u2019un support traditionnel bas\u00e9 sur des tickets.","og_url":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/","og_site_name":"sa.global","article_published_time":"2026-03-24T11:53:03+00:00","article_modified_time":"2026-06-15T09:02:35+00:00","og_image":[{"width":1520,"height":533,"url":"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/What-are-Managed-Services-for-Dynamics-365.webp","type":"image\/webp"}],"author":"Macy Lang","twitter_card":"summary_large_image","twitter_title":"Ce que sont les services manag\u00e9s pour Dynamics 365","twitter_description":"Une explication simple et non technique de l\u2019apport des services manag\u00e9s dans les environnements Microsoft Dynamics 365 et de ce qui les distingue d\u2019un support traditionnel bas\u00e9 sur des tickets.","twitter_misc":{"\u00c9crit par":"Macy Lang","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/#article","isPartOf":{"@id":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/"},"author":{"name":"Macy Lang","@id":"https:\/\/dynamics.saglobal.com\/fr\/#\/schema\/person\/d5d03046b8ca60dfac0e797aa0fd49bc"},"headline":"Comprendre les\u00a0services manag\u00e9s pour Dynamics 365","datePublished":"2026-03-24T11:53:03+00:00","dateModified":"2026-06-15T09:02:35+00:00","mainEntityOfPage":{"@id":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/"},"wordCount":1382,"image":{"@id":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/#primaryimage"},"thumbnailUrl":"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/What-are-Managed-Services-for-Dynamics-365.webp","keywords":["Managed Services partner"],"articleSection":["Managed Services and support"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/","url":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/","name":"Ce que sont les services manag\u00e9s pour Dynamics 365","isPartOf":{"@id":"https:\/\/dynamics.saglobal.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/#primaryimage"},"image":{"@id":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/#primaryimage"},"thumbnailUrl":"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/What-are-Managed-Services-for-Dynamics-365.webp","datePublished":"2026-03-24T11:53:03+00:00","dateModified":"2026-06-15T09:02:35+00:00","author":{"@id":"https:\/\/dynamics.saglobal.com\/fr\/#\/schema\/person\/d5d03046b8ca60dfac0e797aa0fd49bc"},"description":"Une explication simple et non technique de l\u2019apport des services manag\u00e9s dans les environnements Microsoft Dynamics 365 et de ce qui les distingue d\u2019un support traditionnel bas\u00e9 sur des tickets.","breadcrumb":{"@id":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/#primaryimage","url":"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/What-are-Managed-Services-for-Dynamics-365.webp","contentUrl":"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/What-are-Managed-Services-for-Dynamics-365.webp","width":1520,"height":533,"caption":"What are managed services for dynamics 365"},{"@type":"BreadcrumbList","@id":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/dynamics.saglobal.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Comprendre les\u00a0services manag\u00e9s pour Dynamics 365"}]},{"@type":"WebSite","@id":"https:\/\/dynamics.saglobal.com\/fr\/#website","url":"https:\/\/dynamics.saglobal.com\/fr\/","name":"sa.global","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dynamics.saglobal.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/dynamics.saglobal.com\/fr\/#\/schema\/person\/d5d03046b8ca60dfac0e797aa0fd49bc","name":"Macy Lang","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/186d877fb3250a333808e6c186612cdcf5a025f3bc5824e5ba1499edc94bf242?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/186d877fb3250a333808e6c186612cdcf5a025f3bc5824e5ba1499edc94bf242?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/186d877fb3250a333808e6c186612cdcf5a025f3bc5824e5ba1499edc94bf242?s=96&d=mm&r=g","caption":"Macy Lang"}}]}},"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/posts\/21322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/comments?post=21322"}],"version-history":[{"count":0,"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/posts\/21322\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/media\/21324"}],"wp:attachment":[{"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/media?parent=21322"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/categories?post=21322"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/tags?post=21322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}