{"id":21173,"date":"2026-03-25T11:07:34","date_gmt":"2026-03-25T11:07:34","guid":{"rendered":"http:\/\/dynamics.saglobal.com\/breakfix-vs-managed-services-for-microsoft-dynamics-365\/"},"modified":"2026-06-19T11:47:29","modified_gmt":"2026-06-19T11:47:29","slug":"support-a-l-incident-vs-services-manages-pour-microsoft-dynamics-365","status":"publish","type":"post","link":"https:\/\/dynamics.saglobal.com\/fr\/blogs\/support-a-l-incident-vs-services-manages-pour-microsoft-dynamics-365\/","title":{"rendered":"Support bas\u00e9 sur les tickets vs services de support pour Microsoft Dynamics 365\u00a0"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21173\" class=\"elementor elementor-21173 elementor-14651\" data-elementor-post-type=\"post\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-38e22c3 e-flex e-con-boxed e-con e-parent\" data-id=\"38e22c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b2c338c e-con-full e-flex e-con e-child\" data-id=\"b2c338c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d31639 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"4d31639\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h1 style=\"text-align: left\" class=\"consulting-custom-title\">Support bas\u00e9 sur les tickets vs services de support pour Microsoft Dynamics 365\u00a0<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24295ec elementor-widget elementor-widget-stm_post_details\" data-id=\"24295ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_post_details.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"post_details_wr  consulting_elementor_post_details\">\n    \n<div class=\"stm_post_info\">\n\t<div class=\"stm_post_details clearfix\">\n\t\t<ul class=\"clearfix\">\n\t\t\t<li class=\"post_date\">\n\t\t\t\t<i class=\"fa fa fa-clock-o\"><\/i>\n\t\t\t\t25 mars 2026\t\t\t<\/li>\n\t\t\t<li class=\"post_by\">Envoy\u00e9 par :\t\t\t\t<span>Macy Lang<\/span>\n\t\t\t<\/li>\n\t\t\t<li class=\"post_cat\">Cat\u00e9gorie:\t\t\t\t<span>Non class\u00e9<\/span>\n\t\t\t<\/li>\n\t\t<\/ul>\n\t\t<div class=\"comments_num\">\n\t\t\t<a href=\"https:\/\/dynamics.saglobal.com\/fr\/blogs\/support-a-l-incident-vs-services-manages-pour-microsoft-dynamics-365\/#respond\"><i class=\"fa fa-comment-o\"><\/i>Aucun commentaire <\/a>\n\t\t<\/div>\n\t<\/div>\n\t\t\t<div class=\"post_thumbnail\">\n\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1520\" height=\"533\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Break-fix-vs-Managed-Services-for-Microsoft-Dynamics-365.webp\" class=\"attachment-consulting-image-1110x550-croped size-consulting-image-1110x550-croped wp-post-image\" alt=\"Breakfix vs Managed Services for Microsoft Dynamics 365\" \/>\t\t<\/div>\n\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec04d1e blogs-table-of-contents no-stripe elementor-widget elementor-widget-text-editor\" data-id=\"ec04d1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>Table of contents<\/h4>\n<ul>\n<li><a href=\"#what\">Qu\u2019est-ce que le support break-fix (bas\u00e9 sur les incidents) ?<\/a><\/li>\n<li><a href=\"#managed-services\">Que sont les services de support pour Dynamics 365 ?<\/a><\/li>\n<li><a href=\"#compare\">Break-fix vs services de support : une comparaison c\u00f4te \u00e0 c\u00f4te<\/a><\/li>\n<li><a href=\"#when\">Quand le support bas\u00e9 sur les tickets (break-fix) a encore du sens<\/a><\/li>\n<li><a href=\"#deliver-real-value\">Quand les services de support apportent une r\u00e9elle valeur<\/a><\/li>\n<li><a href=\"#how-to-decide\">Comment choisir le mod\u00e8le le plus adapt\u00e9 \u00e0 vos besoins<\/a><\/li>\n<li><a href=\"#next-steps\">Prochaines \u00e9tapes : passer du support bas\u00e9 sur les tickets aux services de support<\/a><\/li>\n<li><a href=\"#conclusion\">Conclusion<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-802e7d6 elementor-widget elementor-widget-text-editor\" data-id=\"802e7d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si vous utilisez d\u00e9j\u00e0 <a href=\"\/fr\/dynamics-365\/\" target=\"_blank\" rel=\"noopener\" data-wplink-edit=\"true\">Microsoft Dynamics 365<\/a>, vous avez probablement \u00e9t\u00e9 confront\u00e9 \u00e0 deux mod\u00e8les de support diff\u00e9rents :<\/p>\n<ul>\n<li>vous payez uniquement lorsqu\u2019un probl\u00e8me survient.<\/li>\n<li><strong>Services de support : <\/strong>vous payez un abonnement mensuel pr\u00e9visible pour une supervision, une optimisation et une protection continues.<\/li>\n<\/ul>\n<p>Dans ce guide, nous allons comparer ces deux approches sp\u00e9cifiquement pour Dynamics 365, afin de vous aider \u00e0 d\u00e9terminer si votre environnement est pr\u00eat \u00e0 passer d\u2019un mode r\u00e9actif \u00ab paiement par ticket \u00bb \u00e0 un mod\u00e8le de support plus proactif et align\u00e9 sur les enjeux m\u00e9tier.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97e401f elementor-widget elementor-widget-vc_custom_heading\" data-id=\"97e401f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Qu\u2019est-ce que le support break-fix (bas\u00e9 sur les incidents) ?\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e918713 elementor-widget elementor-widget-text-editor\" data-id=\"e918713\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le <strong>break-fix<\/strong>\u00a0(souvent appel\u00e9 \u00ab break and fix \u00bb ou support bas\u00e9 sur les tickets) est le mod\u00e8le traditionnel dans lequel :<\/p>\n<ul>\n<li>Vous cr\u00e9ez un ticket de support lorsqu\u2019un probl\u00e8me survient.<\/li>\n<li>Un partenaire ou une \u00e9quipe interne le r\u00e9sout puis cl\u00f4ture le ticket.<\/li>\n<li>Vous \u00eates factur\u00e9 par incident ou \u00e0 l\u2019heure, et non pour une maintenance continue.<\/li>\n<\/ul>\n<p>Avec Dynamics 365, cela se traduit par :<\/p>\n<ul>\n<li>Un probl\u00e8me de performance dans les comptes clients ? Cr\u00e9ez un ticket.<\/li>\n<li>Une int\u00e9gration qui \u00e9choue soudainement en fin de mois ? Cr\u00e9ez un ticket.<\/li>\n<li>Un correctif de s\u00e9curit\u00e9 manqu\u00e9 ou une mise \u00e0 jour impos\u00e9e par Microsoft en attente ? Cr\u00e9ez un ticket.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7094f5e e-con-full e-flex e-con e-child\" data-id=\"7094f5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-12a96e5 e-con-full e-flex e-con e-child\" data-id=\"12a96e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c5ff84 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"5c5ff84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left\" class=\"consulting-custom-title\">Les Avantages du support break-fix :\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a9cbba elementor-widget elementor-widget-text-editor\" data-id=\"1a9cbba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Vous ne payez que lorsqu\u2019un probl\u00e8me survient clairement.<\/li>\n<li>Cela peut sembler \u00ab peu risqu\u00e9 \u00bb au d\u00e9part, puisqu\u2019il n\u2019y a pas de frais mensuels.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8b436a5 e-con-full e-flex e-con e-child\" data-id=\"8b436a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b76e5d elementor-widget elementor-widget-vc_custom_heading\" data-id=\"1b76e5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left\" class=\"consulting-custom-title\">Les Inconv\u00e9nients du support break-fix :\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f6c2f7 elementor-widget elementor-widget-text-editor\" data-id=\"3f6c2f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><strong>Co\u00fbts impr\u00e9visibles : <\/strong>les incidents majeurs, les changements urgents et le support en dehors des heures ouvr\u00e9es font souvent grimper la facture.<\/li>\n<li><strong>Approche r\u00e9active uniquement : <\/strong>le support commence apr\u00e8s la d\u00e9tection du probl\u00e8me, et non en amont.  <\/li>\n<li><strong>Focalisation sur le syst\u00e8me plut\u00f4t que sur le m\u00e9tier : <\/strong>l\u2019objectif est de \u00ab r\u00e9parer le syst\u00e8me \u00bb plut\u00f4t que de \u00ab garantir la continuit\u00e9 des op\u00e9rations \u00bb.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-714bcb9 elementor-widget elementor-widget-text-editor\" data-id=\"714bcb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si votre support actuel ressemble \u00e0 une succession d\u2019interventions d\u2019urgence, il est probable que vous fonctionniez aujourd\u2019hui avec un mod\u00e8le break-fix.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-697db7b elementor-widget elementor-widget-vc_custom_heading\" data-id=\"697db7b\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"managed-services\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Que sont les services de support pour Dynamics 365 ?\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c82b8d elementor-widget elementor-widget-text-editor\" data-id=\"1c82b8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les <a href=\"\/fr\/dynamics-365-services-de-support\/\" target=\"_blank\" rel=\"noopener\">services de support<\/a> sont des contrats de support continus et proactifs dans lesquels un prestataire externe (ou une \u00e9quipe interne d\u00e9di\u00e9e) prend en charge l\u2019\u00e9tat, la performance et la s\u00e9curit\u00e9 de votre environnement Dynamics 365.<\/p>\n<p>Avec les services de support pour Dynamics 365, vous b\u00e9n\u00e9ficiez g\u00e9n\u00e9ralement de :<\/p>\n<ul>\n<li><strong>Une supervision 24h\/24 et 7j\/7<\/strong>\u00a0des modules cl\u00e9s (Finance, Sales, Service, etc.), des int\u00e9grations et des indicateurs de performance.<\/li>\n<li><strong>Des mises \u00e0 jour et correctifs r\u00e9guliers appliqu\u00e9s<\/strong>\u00a0de mani\u00e8re contr\u00f4l\u00e9e afin de garantir la s\u00e9curit\u00e9 et la conformit\u00e9 sans perturber l\u2019activit\u00e9.<\/li>\n<li><strong>Une optimisation des performances<\/strong>\u00a0pour r\u00e9duire les lenteurs, les traitements longs et les goulots d\u2019\u00e9tranglement li\u00e9s aux int\u00e9grations.<\/li>\n<li><strong>Une gestion de la s\u00e9curit\u00e9 et de la conformit\u00e9<\/strong>\u00a0(acc\u00e8s bas\u00e9s sur les r\u00f4les, pistes d\u2019audit, v\u00e9rification des sauvegardes et recommandations de politiques).<\/li>\n<li><strong>Un accompagnement \u00e0 l\u2019adoption<\/strong>\u00a0des utilisateurs et des ajustements l\u00e9gers pour aider vos \u00e9quipes \u00e0 mieux exploiter D365.<\/li>\n<\/ul>\n<p>Au lieu d\u2019attendre une panne ou la cr\u00e9ation d\u2019un ticket, les services manag\u00e9s permettent d\u2019\u00e9viter les incidents ou de les d\u00e9tecter en amont, tout en alignant l\u2019utilisation de Dynamics 365 avec vos objectifs m\u00e9tiers globaux.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9e7c47 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"e9e7c47\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"compare\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Break-fix vs services de support : une comparaison c\u00f4te \u00e0 c\u00f4te\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1723ddb eael-table-align-center eael-dt-th-align-left elementor-widget elementor-widget-eael-data-table\" data-id=\"1723ddb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-data-table.default\">\n\t\t\t\t\t<style>\n\t\t\t@media (max-width: 767px) {\n\t\t\t   #eael-data-table-wrapper-1723ddb.custom-responsive-option-enable .eael-data-table thead {\n                    display: none;\n               }\n               #eael-data-table-wrapper-1723ddb.custom-responsive-option-enable .eael-data-table tbody tr td {\n                    float: none;\n                    clear: left;\n                    width: 100%;\n                    text-align: left;\n                    display: flex;\n                    align-items: center;\n                }\n\t\t\t}\n\t\t\t<\/style>\t\t<div class=\"eael-data-table-wrap custom-responsive-option-enable\" data-table_id=\"1723ddb\" id=\"eael-data-table-wrapper-1723ddb\" data-custom_responsive=\"true\">\n\t\t\t<table class=\"tablesorter eael-data-table center\" id=\"eael-data-table-1723ddb\">\n\t\t\t    <thead>\n\t\t\t        <tr class=\"table-header\">\n\t\t\t\t\t\t\t\t\t            <th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Aspect<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Break-fix\/ support bas\u00e9 sur les tickets<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Services de support<\/span><\/th>\n\t\t\t        \t\t\t\t        <\/tr>\n\t\t\t    <\/thead>\n\t\t\t  \t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Moment du d\u00e9marrage du support<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Lorsqu&rsquo;un incident survient et que vous cr\u00e9ez un ticket<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Avant que les probl\u00e8mes ne s\u2019aggravent, gr\u00e2ce \u00e0 la surveillance et aux contr\u00f4les de sant\u00e9.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Mod\u00e8le de facturation<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Par incident, par heure ou par changement.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Frais mensuels pr\u00e9visibles bas\u00e9s sur le p\u00e9rim\u00e8tre de l\u2019environnement.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Axes<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\u201cR\u00e9soudre ce probl\u00e8me sp\u00e9cifiquement\u201d<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\u201cMaintenir votre environnement D365 stable et op\u00e9rationnel\u201d<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Couverture<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>G\u00e9n\u00e9ralement limit\u00e9 aux horaires de travail ou \u00e0 des fen\u00eatres d\u2019intervention planifi\u00e9es.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Inclut g\u00e9n\u00e9ralement une surveillance 24h\/24 et 7j\/7 ainsi qu\u2019un temps de r\u00e9ponse pilot\u00e9 par des SLA, le cas \u00e9ch\u00e9ant.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Proactivit\u00e9<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>R\u00e9actif : aucune action n\u2019est entreprise tant qu\u2019un probl\u00e8me n\u2019est pas d\u00e9tect\u00e9. <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Proactif : les correctifs, l\u2019optimisation des performances et l\u2019ajustement des syst\u00e8mes sont r\u00e9alis\u00e9s en continu.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Visibilit\u00e9<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Les incidents sont d\u00e9tect\u00e9s uniquement lorsqu\u2019ils impactent les utilisateurs.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Vous recevez des rapports sur la disponibilit\u00e9, les incidents et des recommandations d\u2019optimisation.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t    <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t  \t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d51042 elementor-widget elementor-widget-text-editor\" data-id=\"0d51042\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si votre \u00e9quipe Dynamics 365 passe plus de temps \u00e0 g\u00e9rer et trier les incidents qu\u2019\u00e0 am\u00e9liorer les processus m\u00e9tier, cette comparaison vous semblera probablement tr\u00e8s famili\u00e8re.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a77d71d elementor-widget elementor-widget-vc_custom_heading\" data-id=\"a77d71d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"when\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Quand le support bas\u00e9 sur les tickets (break-fix) a encore du sens\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee91d5a elementor-widget elementor-widget-text-editor\" data-id=\"ee91d5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le support break-fix n\u2019est pas \u201cinadapt\u00e9\u201d dans toutes les situations. Il peut encore \u00eatre adapt\u00e9 lorsque :<\/p>\n<ul>\n<li>Votre environnement Dynamics 365 est simple, peu utilis\u00e9 et stable.<\/li>\n<li>Vous avez seulement besoin d\u2019une assistance ponctuelle pour de la configuration ou des probl\u00e8mes isol\u00e9s.<\/li>\n<li>Vous n\u2019\u00eates pas encore pr\u00eat \u00e0 vous engager dans un contrat de services mensuel r\u00e9current.<\/li>\n<\/ul>\n<p>Cependant, \u00e0 mesure que votre usage de Dynamics 365 augmente (plus d\u2019utilisateurs, plus de modules, plus d\u2019int\u00e9grations et plus de donn\u00e9es), les co\u00fbts cach\u00e9s du mod\u00e8le break-fix \u2014 en termes de temps d\u2019arr\u00eat, de gestion de crise et de factures de support impr\u00e9vues \u2014 commencent rapidement \u00e0 d\u00e9passer la simplicit\u00e9 apparente du mod\u00e8le initial.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c22aa15 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"c22aa15\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"deliver-real-value\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Quand les services de support apportent une r\u00e9elle valeur\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-717ffd8 elementor-widget elementor-widget-text-editor\" data-id=\"717ffd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les services de support sont particuli\u00e8rement utiles lorsque :<\/p>\n<ul>\n<li>Vous souhaitez r\u00e9duire<strong> les incidents majeurs et les interruptions impr\u00e9vues.<\/strong><\/li>\n<li>YVous recherchez des <strong>co\u00fbts de support pr\u00e9visibles<\/strong>, plut\u00f4t que des factures surprises en fin de mois.<\/li>\n<li>Vous <strong>souhaitez lib\u00e9rer votre \u00e9quipe interne<\/strong> afin qu\u2019elle se concentre sur l\u2019optimisation des processus m\u00e9tiers, plut\u00f4t que sur la gestion constante des incidents.<\/li>\n<li>Vous utilisez plusieurs applications Dynamics 365 (Finance, Sales, Service, Supply Chain, etc.) n\u00e9cessitant une supervision et des mises \u00e0 jour coordonn\u00e9es.<\/li>\n<\/ul>\n<p>Les clients qui passent d\u2019un mod\u00e8le de support bas\u00e9 sur les tickets aux services de support constatent souvent :<\/p>\n<ul>\n<li>Une diminution des incidents r\u00e9currents et une am\u00e9lioration du temps moyen de r\u00e9solution (MTTR).<\/li>\n<li>Des mises \u00e0 niveau et des changements de version plus s\u00e9curis\u00e9s et mieux ma\u00eetris\u00e9s.<\/li>\n<li>Une meilleure visibilit\u00e9 sur l\u2019\u00e9tat de leur environnement gr\u00e2ce \u00e0 des tableaux de bord et des rapports.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fbcd6b elementor-widget elementor-widget-vc_custom_heading\" data-id=\"4fbcd6b\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-to-decide\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Comment choisir le mod\u00e8le le plus adapt\u00e9 \u00e0 vos besoins\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21994a7 elementor-widget elementor-widget-text-editor\" data-id=\"21994a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Posez-vous quelques questions simples concernant votre support actuel de Dynamics 365 :<\/p>\n<ul>\n<li><strong>Co\u00fbts et planification<\/strong>\n<ul>\n<li>\u00cates-vous confront\u00e9 \u00e0 des pics de co\u00fbts de support impr\u00e9vus lorsque des probl\u00e8mes surviennent ?<\/li>\n<li>Un forfait mensuel pr\u00e9visible faciliterait-il votre gestion budg\u00e9taire ?<\/li>\n<\/ul>\n<\/li>\n<li><strong>Capacit\u00e9 de l\u2019\u00e9quipe<\/strong>\n<ul>\n<li>Votre \u00e9quipe interne consacre-t-elle la majorit\u00e9 de son temps \u00e0 la gestion des incidents plut\u00f4t qu\u2019\u00e0 l\u2019am\u00e9lioration des processus ?<\/li>\n<li>\u00cates-vous souvent en mode \u201cgestion de crise\u201d (firefighting) face \u00e0 des probl\u00e8mes de performance ou d\u2019int\u00e9gration en fin de mois ou de trimestre ?<\/li>\n<\/ul>\n<\/li>\n<li><strong>Risque et stabilit\u00e9<\/strong>\n<ul>\n<li>Avez-vous connu des interruptions non planifi\u00e9es, des \u00e9checs d\u2019int\u00e9gration ou des mises \u00e0 jour manqu\u00e9es au cours des 12 derniers mois ?<\/li>\n<li>Votre \u00e9quipe est-elle \u00e0 l\u2019aise avec l\u2019absence de supervision 24h\/24 et 7j\/7 de votre environnement Dynamics 365 ?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Si vos r\u00e9ponses penchent vers le \u201coui\u201d, votre environnement Dynamics 365 est probablement pr\u00eat \u00e0 adopter un mod\u00e8le de services de support.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b49a7d3 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"b49a7d3\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"next-steps\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Prochaines \u00e9tapes : passer du support bas\u00e9 sur les tickets aux services de support\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16637f4 elementor-widget elementor-widget-text-editor\" data-id=\"16637f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si vous \u00eates pr\u00eat \u00e0 aller au-del\u00e0 du support bas\u00e9 sur les tickets, voici une prochaine \u00e9tape simple :<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1045293 steps-blog elementor-widget elementor-widget-stm_steps\" data-id=\"1045293\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_steps.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"571285\" class=\"steps_box style-1 disable-carousel\">\n    <div class=\"item\">\n    <div class=\"step_title\">Planifier un audit de l\u2019\u00e9tat de votre support D365<\/div>\n    <div class=\"step_description\"><p class=\"eael-feature-list-content\">Un partenaire ou une \u00e9quipe interne peut analyser votre environnement, l\u2019historique des incidents et le niveau de vos mises \u00e0 jour afin d\u2019identifier les risques cach\u00e9s et les opportunit\u00e9s d\u2019am\u00e9lioration.<\/p><\/div>\n<\/div><div class=\"item\">\n    <div class=\"step_title\">D\u00e9finir un plan de services de support<\/div>\n    <div class=\"step_description\"><p class=\"eael-feature-list-content\">En fonction de votre utilisation, choisissez une offre adapt\u00e9e \u00e0 vos besoins (par exemple : Basic, Standard, Premium) avec des SLA clairs et des services bien d\u00e9finis.<\/p><\/div>\n<\/div><div class=\"item\">\n    <div class=\"step_title\">Lancer un pilote ou une phase de test<\/div>\n    <div class=\"step_description\"><p class=\"eael-feature-list-content\">Commencez par une p\u00e9riode d\u00e9finie (par exemple, trois mois) afin de mesurer l\u2019impact sur le volume d\u2019incidents, les temps d\u2019arr\u00eat et la charge de travail de votre \u00e9quipe. <\/p><\/div>\n<\/div><\/div>\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c58bda elementor-widget elementor-widget-text-editor\" data-id=\"9c58bda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez voir \u00e0 quoi cela ressemble concr\u00e8tement dans notre pr\u00e9sentation des <a href=\"\/fr\/dynamics-365-services-de-support\/vue-d-ensemble\/\" target=\"_blank\" rel=\"noopener\">Managed Services pour Microsoft Dynamics 365 ainsi que <\/a>\u00a0dans le guide comparatif\u00a0<a href=\"\/fr\/dynamics-365-services-de-support\/vs-support-a-l-incident\/\" target=\"_blank\" rel=\"noopener\">Managed Services vs support bas\u00e9 sur les incidents<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6099be1 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"6099be1\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"conclusion\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Conclusion \n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07036f1 elementor-widget elementor-widget-text-editor\" data-id=\"07036f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le support correctif (\u201cbreak-fix\u201d) reste adapt\u00e9 pour des besoins ponctuels et simples autour de Dynamics 365. Cependant, \u00e0 mesure que votre entreprise \u00e9volue, son fonctionnement r\u00e9actif et ses co\u00fbts impr\u00e9visibles peuvent peser sur vos op\u00e9rations et mobiliser excessivement votre \u00e9quipe IT.<\/p>\n<p>\u00c0 l\u2019inverse, les services g\u00e9r\u00e9s instaurent une approche proactive et ma\u00eetris\u00e9e, assurant un environnement Dynamics 365 fiable, s\u00e9curis\u00e9 et parfaitement align\u00e9 sur vos objectifs strat\u00e9giques.<\/p>\n<p>Si vous souhaitez passer d\u2019une gestion des incidents \u00e0 une logique de pr\u00e9vention, il est sans doute temps d\u2019adopter le mod\u00e8le des services g\u00e9r\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-843fa92 elementor-widget elementor-widget-stm_post_bottom\" data-id=\"843fa92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_post_bottom.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"post_bottom_wr  consulting_elementor_post_bottom_info\">\n    <div class=\"post_bottom media\">\n\t<div class=\"tags media-body\"><a href=\"https:\/\/dynamics.saglobal.com\/fr\/tag\/managed-services-benefits\/\" rel=\"tag\">Managed Services benefits<\/a><\/div>\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1f5f5c elementor-widget elementor-widget-template\" data-id=\"b1f5f5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"21330\" class=\"elementor elementor-21330 elementor-11816 elementor-11816\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a798540 e-flex e-con-boxed e-con e-parent\" data-id=\"a798540\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd55c05 elementor-author-box--layout-image-left elementor-author-box--align-left elementor-author-box--image-valign-top blog-author elementor-widget elementor-widget-author-box\" data-id=\"fd55c05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2025\/11\/Michelle-Holland.webp\" alt=\"Image de Macy Lang\" loading=\"lazy\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<h4 class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tMacy Lang\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-author-box__bio\">\n\t\t\t\t\t\t<p>Macy Lang est Senior Business Manager chez sa.global et a plus de 10 ans d\u2019exp\u00e9rience dans la mise en \u0153uvre de solutions Microsoft Dynamics 365. Elle est sp\u00e9cialiste de l\u2019analyse m\u00e9tier, la conception de solutions et le pilotage de projets pour les soci\u00e9t\u00e9s de services. Macy travaille en \u00e9troite collaboration avec l\u2019\u00e9quipe marketing pour expliquer l\u2019apport des technologies connect\u00e9es. Elle a une grande expertise des m\u00e9tiers du commerce et de la logistique, de la finance et de la comptabilit\u00e9, et a particip\u00e9 \u00e0 plusieurs mises en \u0153uvre et mont\u00e9es de version. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-cfc2dd4 e-con-full e-flex e-con e-child\" data-id=\"cfc2dd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58c4d88 elementor-widget elementor-widget-stm_sidebar\" data-id=\"58c4d88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"stm_sidebar consulting_elementor_sidebar\">\n\n            \t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21824\" class=\"elementor elementor-21824 elementor-527 elementor-527\" data-elementor-post-type=\"stm_vc_sidebar\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-310861c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"310861c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3108b27\" data-id=\"3108b27\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31093a3 elementor-widget elementor-widget-wp-widget-categories\" data-id=\"31093a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wp-widget-categories.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<aside class='widget widget_categories'><h5 class=\"widget_title\">Cat\u00e9gories<\/h5>\n\t\t\t<ul>\n\t\t\t\t\t<li class=\"cat-item cat-item-172\"><a href=\"https:\/\/dynamics.saglobal.com\/fr\/blogs\/implementation-rollouts\/\">Implementation &amp; rollouts<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-175\"><a href=\"https:\/\/dynamics.saglobal.com\/fr\/blogs\/migrations-upgrades\/\">Migrations &amp; upgrades<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-151\"><a href=\"https:\/\/dynamics.saglobal.com\/fr\/category\/non-classe\/\">Non class\u00e9<\/a>\n<\/li>\n\t\t\t<\/ul>\n\n\t\t\t<\/aside>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-0fa8d0e third_bg_color elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0fa8d0e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b322a6\" data-id=\"6b322a6\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88f07dd elementor-widget elementor-widget-vc_custom_heading\" data-id=\"88f07dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left\" ><div style=\"font-size: 18px;color: #ffffff;text-align: left;font-weight:400\" class=\"consulting-custom-title\">Comment pouvons-nous vous aider ?\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693e611 elementor-widget elementor-widget-text-editor\" data-id=\"693e611\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 13px; line-height: 22px; color: #ffffff;\">Contactez-nous \u00e0 l\u2019adresse <a style=\"color: #ffffff;\" href=\"mailto:info@saglobal.com\">info@saglobal.com<\/a>.<br \/>\nOu envoyez une demande en ligne ; nos experts vous contacteront dans les plus brefs d\u00e9lais.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d42a9e6 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"d42a9e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\" stm-right-arrow\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t    \n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support bas\u00e9 sur les tickets vs services de support pour Microsoft Dynamics 365\u00a0 25 March 2026 Envoy\u00e9 par : Macy Lang Cat\u00e9gorie: Non class\u00e9 Aucun commentaire Table of contents Qu\u2019est-ce que le support break-fix (bas\u00e9 sur les incidents) ? Que sont les services de support pour Dynamics 365 ? Break-fix vs services de support :<\/p>\n","protected":false},"author":12,"featured_media":21175,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[151],"tags":[159],"class_list":["post-21173","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe","tag-managed-services-benefits"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support bas\u00e9 sur les tickets vs services de support pour Microsoft Dynamics 365<\/title>\n<meta name=\"description\" content=\"Comprenez la diff\u00e9rence entre le support bas\u00e9 sur les incidents (break-fix) et les services de support proactifs pour Dynamics 365, et comment ce changement peut r\u00e9duire les temps d\u2019arr\u00eat, diminuer les co\u00fbts et lib\u00e9rer votre \u00e9quipe IT.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dynamics.saglobal.com\/fr\/blogs\/support-a-l-incident-vs-services-manages-pour-microsoft-dynamics-365\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support bas\u00e9 sur les tickets vs services de support pour Microsoft Dynamics 365\" \/>\n<meta property=\"og:description\" content=\"Comprenez la diff\u00e9rence entre le support bas\u00e9 sur les incidents (break-fix) et les services de support proactifs pour Dynamics 365, et comment ce changement peut r\u00e9duire les temps d\u2019arr\u00eat, diminuer les co\u00fbts et lib\u00e9rer votre \u00e9quipe IT.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dynamics.saglobal.com\/fr\/blogs\/support-a-l-incident-vs-services-manages-pour-microsoft-dynamics-365\/\" \/>\n<meta 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