{"id":20699,"date":"2026-03-31T20:20:06","date_gmt":"2026-03-31T20:20:06","guid":{"rendered":"http:\/\/dynamics.saglobal.com\/transition-to-managed-services\/"},"modified":"2026-06-19T07:10:50","modified_gmt":"2026-06-19T07:10:50","slug":"transition-vers-les-services-manages","status":"publish","type":"page","link":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365-services-de-support\/transition-vers-les-services-manages\/","title":{"rendered":"transition vers les services manages"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20699\" class=\"elementor elementor-20699 elementor-15352\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d0e35e7 e-flex e-con-boxed e-con e-parent\" data-id=\"d0e35e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d3ab029 e-con-full e-flex e-con e-child\" data-id=\"d3ab029\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f216e65 e-con-full e-flex e-con e-child\" data-id=\"f216e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47a1466 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"47a1466\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h1 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Votre transition fluide vers les Services Manag\u00e9s D365\n<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c910a5 elementor-widget elementor-widget-text-editor\" data-id=\"3c910a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Passez d\u2019un support r\u00e9actif en mode \u00ab\u202furgence\u202f\u00bb \u00e0 une stabilit\u00e9 proactive gr\u00e2ce \u00e0 notre processus \u00e9prouv\u00e9 en quatre phases.<br \/>Z\u00e9ro incident critique P1A. Des co\u00fbts ma\u00eetris\u00e9s et pr\u00e9visibles. Aucune interruption de votre activit\u00e9.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37160a8 elementor-widget elementor-widget-button\" data-id=\"37160a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contactez-nous\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Commencez par l\u2019\u00e9valuation de d\u00e9couverte gratuite   \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0c55b82 e-con-full e-flex e-con e-child\" data-id=\"0c55b82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4d0f1b elementor-widget elementor-widget-image\" data-id=\"f4d0f1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"625\" height=\"510\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/banner-image_1x-3.webp\" class=\"attachment-full size-full wp-image-20701\" alt=\"Transition vers les services g\u00e9r\u00e9s\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5ae8e86 e-flex e-con-boxed e-con e-parent\" data-id=\"5ae8e86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51d6185 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"51d6185\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Notre processus de transition \u00e9prouv\u00e9 en 4 phases\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa321e0 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"fa321e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/06\/062026-Dynamics-365-support-services.webp\" title=\"062026-Dynamics-365-support-services\" alt=\"microsoft dynamics managed services: Our built-to-suit 4-phase approach\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ecdc998 e-flex e-con-boxed e-con e-parent\" data-id=\"ecdc998\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6be50c tabs-inside-slide e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"a6be50c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;stretch&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"174843148\" aria-label=\"Onglets. Ouvrez des \u00e9l\u00e9ments avec Entrer ou Espace, fermez-les avec Echape et naviguez \u00e0 l&#039;aide des touches fl\u00e9ch\u00e9es.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1748431481\" data-tab-title-id=\"e-n-tab-title-1748431481\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1748431481\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPhase 1\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1748431482\" data-tab-title-id=\"e-n-tab-title-1748431482\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1748431482\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPhase 2\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1748431483\" data-tab-title-id=\"e-n-tab-title-1748431483\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1748431483\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPhase 3\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1748431484\" data-tab-title-id=\"e-n-tab-title-1748431484\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1748431484\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPhase 4\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-1748431481\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1748431481\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-92de9c3 e-con-full e-flex e-con e-child\" data-id=\"92de9c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1221e21 e-con-full e-flex e-con e-child\" data-id=\"1221e21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6e72449 e-con-full e-flex e-con e-child\" data-id=\"6e72449\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-293d11e e-con-full e-flex e-con e-child\" data-id=\"293d11e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49a47dc elementor-widget__width-initial h1-font-size-for-h2  elementor-widget elementor-widget-heading\" data-id=\"49a47dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span>\u00c9valuation des besoins (D\u00e9couverte)<\/span>\n<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b890d2 elementor-widget elementor-widget-text-editor\" data-id=\"9b890d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019objectif est de comprendre votre situation actuelle et identifier des opportunit\u00e9s de gains rapides (quick wins).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e394dbf elementor-widget elementor-widget-text-editor\" data-id=\"e394dbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Ce que nous analysons :<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7770260 e-con-full e-flex e-con e-child\" data-id=\"7770260\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-58459e9 e-con-full e-flex e-con e-child\" data-id=\"58459e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79b2472 no-dash box-head-orange elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"79b2472\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"88\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/License-profile-icon_1x.webp\" class=\"attachment-full size-full wp-image-20703\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Profil de licences<\/h3><p class=\"elementor-image-box-description\">Utilisateurs, modules, licences sous\u2011utilis\u00e9es <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-32f8679 e-con-full e-flex e-con e-child\" data-id=\"32f8679\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc69148 no-dash box-head-orange elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"fc69148\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"88\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Application-landscape-icon_1x.webp\" class=\"attachment-full size-full wp-image-20704\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Paysage applicatif<\/h3><p class=\"elementor-image-box-description\">Applications personnalis\u00e9es, <a href=\"\/fr\/power-platform\/\">Power Platform<\/a>, int\u00e9grations <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2440017 e-con-full e-flex e-con e-child\" data-id=\"2440017\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8384ead no-dash box-head-orange elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"8384ead\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"88\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Update-advisory-icon_1x.webp\" class=\"attachment-full size-full wp-image-20705\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Conseil sur les mises \u00e0 jour<\/h3><p class=\"elementor-image-box-description\">\u00c9tat des correctifs, mises \u00e0 jour en attente, \u00e9carts de versions<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3697f6 elementor-widget elementor-widget-text-editor\" data-id=\"b3697f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Livrable : <\/strong>Rapport de d\u00e9couverte incluant un score de sant\u00e9, les risques identifi\u00e9s et les opportunit\u00e9s d\u2019optimisation.<\/p>\n<p><strong>Aucune perturbation :<\/strong> Analyse en lecture seule de l\u2019environnement, sans aucune modification.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-1748431482\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1748431482\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-987890b e-con-full e-flex e-con e-child\" data-id=\"987890b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2fe1918 e-con-full e-flex e-con e-child\" data-id=\"2fe1918\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0346eac e-con-full e-flex e-con e-child\" data-id=\"0346eac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-175ef7b e-con-full e-flex e-con e-child\" data-id=\"175ef7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e441f1 elementor-widget__width-initial h1-font-size-for-h2  elementor-widget elementor-widget-heading\" data-id=\"6e441f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span>Phase 2: S\u00e9lection des services (Catalogue de services)<\/span>\n<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d7554b elementor-widget elementor-widget-text-editor\" data-id=\"9d7554b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019objectif est de s\u00e9lectionner les services adapt\u00e9s \u00e0 vos besoins \u00e0 partir de notre catalogue complet de services Dynamics 365.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c40f092 elementor-widget elementor-widget-text-editor\" data-id=\"c40f092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: inherit;\">Matrice compl\u00e8te des services:<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c236c9 eael-table-align-center eael-dt-th-align-left elementor-widget elementor-widget-eael-data-table\" data-id=\"6c236c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-data-table.default\">\n\t\t\t\t\t<style>\n\t\t\t@media (max-width: 767px) {\n\t\t\t   #eael-data-table-wrapper-6c236c9.custom-responsive-option-enable .eael-data-table thead {\n                    display: none;\n               }\n               #eael-data-table-wrapper-6c236c9.custom-responsive-option-enable .eael-data-table tbody tr td {\n                    float: none;\n                    clear: left;\n                    width: 100%;\n                    text-align: left;\n                    display: flex;\n                    align-items: center;\n                }\n\t\t\t}\n\t\t\t<\/style>\t\t<div class=\"eael-data-table-wrap custom-responsive-option-enable\" data-table_id=\"6c236c9\" id=\"eael-data-table-wrapper-6c236c9\" data-custom_responsive=\"true\">\n\t\t\t<table class=\"tablesorter eael-data-table center\" id=\"eael-data-table-6c236c9\">\n\t\t\t    <thead>\n\t\t\t        <tr class=\"table-header\">\n\t\t\t\t\t\t\t\t\t            <th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Support de l\u2019application<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Gestion des mises \u00e0 jour<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Gestion de l\u2019environnement<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Suivi<\/span><\/th>\n\t\t\t        \t\t\t\t        <\/tr>\n\t\t\t    <\/thead>\n\t\t\t  \t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>L3 Functionnel\/ <\/p>\n<p>Technique<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>2\/an + mensuelle<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Environnements Prod\/Non-prod<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Traitements d\u2019int\u00e9gration<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Analyse des incidents et analyse des causes racines (RCA) <\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Mises \u00e0 jour fonctionnelles<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Contr\u00f4les ponctuels de l\u2019\u00e9tat de la plateforme<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Suivi quotidien de l\u2019\u00e9tat du syst\u00e8me<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Base de connaissances et instructions op\u00e9rationnelles (MSI) <\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Test Fonctionnel<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>D\u00e9ploiement du code \/Planification <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Actions proactives<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t    <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t  \t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b96cdc elementor-widget elementor-widget-text-editor\" data-id=\"9b96cdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Livrable :<\/strong> Une s\u00e9lection de services align\u00e9s sur vos besoins op\u00e9rationnels et la maturit\u00e9 de votre plateforme.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-1748431483\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1748431483\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-d968792 e-con-full e-flex e-con e-child\" data-id=\"d968792\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5b32203 e-con-full e-flex e-con e-child\" data-id=\"5b32203\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5c3d347 e-con-full e-flex e-con e-child\" data-id=\"5c3d347\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-98eae67 e-con-full e-flex e-con e-child\" data-id=\"98eae67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfd6899 elementor-widget__width-initial h1-font-size-for-h2  elementor-widget elementor-widget-heading\" data-id=\"dfd6899\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span>Phase 3: Options de services et niveaux de couverture<\/span>\n<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-141259e elementor-widget elementor-widget-text-editor\" data-id=\"141259e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Objectif : <\/strong>Configurer un plan de couverture personnalis\u00e9, adapt\u00e9 \u00e0 vos besoins.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52d5815 elementor-widget elementor-widget-text-editor\" data-id=\"52d5815\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Flexibilit\u00e9 de la couverture :<\/strong><\/p>\n<ul>\n<li><strong>Horaires de couverture:<\/strong> Horaires de travail, support critique 24&#215;7, fen\u00eatres SLA personnalis\u00e9es<\/li>\n<li><strong>Support des \u00e9v\u00e9nements critiques:<\/strong> R\u00e9ponse prioritaire P1A (15 minutes) <\/li>\n<li><strong>Support multilingue:<\/strong> Jusqu\u2019\u00e0 3 langues avec des \u00e9quipes d\u00e9di\u00e9es<\/li>\n<li><strong>P\u00e9rim\u00e8tre \u00e9volutif en temps r\u00e9el:<\/strong> Ajustement dynamique de la couverture selon l\u2019\u00e9volution de vos besoins<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-588e74c elementor-widget elementor-widget-text-editor\" data-id=\"588e74c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Livrable :<\/strong> Votre proposition \u00ab\u202fMon Plan\u202f\u00bb, avec une tarification transparente et des conditions d\u2019utilisation \u00e9quitables.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-1748431484\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1748431484\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-063e540 e-con-full e-flex e-con e-child\" data-id=\"063e540\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1100931 e-con-full e-flex e-con e-child\" data-id=\"1100931\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-91c409d e-con-full e-flex e-con e-child\" data-id=\"91c409d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1a25a03 e-con-full e-flex e-con e-child\" data-id=\"1a25a03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4424fbc elementor-widget__width-initial h1-font-size-for-h2  elementor-widget elementor-widget-heading\" data-id=\"4424fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span>Phase 4: Int\u00e9gration (Mon plan) \u2013 Semaine 46<\/span>\n<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83df1f4 elementor-widget elementor-widget-text-editor\" data-id=\"83df1f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Objectif :<\/strong> Activer votre plan de Services de support personnalis\u00e9.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aff5b0c elementor-widget elementor-widget-text-editor\" data-id=\"aff5b0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Ce qui se passe :<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-acd6552 e-con-full e-flex e-con e-child\" data-id=\"acd6552\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4e06a7a e-con-full e-flex e-con e-child\" data-id=\"4e06a7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40673ec no-dash box-head-orange elementor-widget elementor-widget-image-box\" data-id=\"40673ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Gouvernance du service<\/h3><p class=\"elementor-image-box-description\">Affectation d\u2019un responsable de service d\u00e9di\u00e9 <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f186c00 no-dash box-head-orange elementor-widget elementor-widget-image-box\" data-id=\"f186c00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Portail d\u2019onboarding<\/h3><p class=\"elementor-image-box-description\">Acc\u00e8s en libre\u2011service aux rapports, tickets et d\u00e9tails de votre plan<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6e92a07 e-con-full e-flex e-con e-child\" data-id=\"6e92a07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cca87b1 no-dash box-head-orange elementor-widget elementor-widget-image-box\" data-id=\"cca87b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Transfert de connaissances<\/h3><p class=\"elementor-image-box-description\">\u00c9quipe form\u00e9e au monitoring, aux processus d\u2019escalade et aux priorit\u00e9s<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d25490d no-dash box-head-orange elementor-widget elementor-widget-image-box\" data-id=\"d25490d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">\u00c9tablissement de la situation de r\u00e9f\u00e9rence<\/h3><p class=\"elementor-image-box-description\">Disponibilit\u00e9 actuelle et indicateurs de performance document\u00e9s <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2769c44 e-con-full e-flex e-con e-child\" data-id=\"2769c44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1f58c6e e-con-full e-flex e-con e-child\" data-id=\"1f58c6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10b13c5 elementor-widget elementor-widget-image\" data-id=\"10b13c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Phase-4_-Onboard-image_1x.webp\" title=\"Phase 4_ Onboard-image_1x\" alt=\"Phase 4_ Onboard-image_1x\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-bc11a66 e-con-full e-flex e-con e-child\" data-id=\"bc11a66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cc1a0d elementor-widget elementor-widget-text-editor\" data-id=\"1cc1a0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Checklist de mise en production :<\/strong><\/p>\n<p>\u2705 Supervision 24&#215;7 activ\u00e9e<\/p>\n<p>\u2705 Planning de mise \u00e0 jour valid\u00e9<\/p>\n<p>\u2705 Responsables de service int\u00e9gr\u00e9s<\/p>\n<p>\u2705 Cadence de reporting mensuel d\u00e9finie<\/p>\n<p><strong>R\u00e9sultat :<\/strong> Une couverture compl\u00e8te en Services de support, sans aucune interruption de votre activit\u00e9.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0f3550e e-flex e-con-boxed e-con e-parent\" data-id=\"0f3550e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d60562 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"8d60562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Quel impact cela aura\u2011t\u2011il sur votre support existant ? \n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-278f4c9 e-con-full e-flex e-con e-child\" data-id=\"278f4c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-129232d e-con-full e-flex e-con e-child\" data-id=\"129232d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-884d65b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"884d65b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Aucun basculement brutal. Nous assurons une int\u00e9gration fluide et progressive :<\/p>\n<ul>\n<li><strong>Semaines 1\u20132 : <\/strong>Le support bas\u00e9 sur les tickets actuel se poursuit sans aucun changement<\/li>\n<li><strong>Semaine 3 : <\/strong>Phase parall\u00e8le \u2013 d\u00e9marrage du monitoring des <a href=\"\/fr\/dynamics-365-services-de-support\/\" target=\"_blank\" rel=\"noopener\">Services de support<\/a><\/li>\n<li><strong>Semaine 4 et au\u2011del\u00e0 : <\/strong>Migration progressive des activit\u00e9s r\u00e9currentes vers le plan manag\u00e9<\/li>\n<li><strong>En continu : <\/strong>Le support \u00ab\u202fbreak-fix\u202f\u00bb reste disponible pour les incidents majeurs ponctuels<\/li>\n<\/ul>\n<p><strong>Vos points de contr\u00f4le : <\/strong><\/p>\n<ul>\n<li>Validation finale avant chaque phase<\/li>\n<li>Points d\u2019avancement hebdomadaires<\/li>\n<li>Possibilit\u00e9 de suspendre ou ajuster le dispositif \u00e0 tout moment<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-292fb70 e-con-full e-flex e-con e-child\" data-id=\"292fb70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eed5e2c elementor-widget elementor-widget-image\" data-id=\"eed5e2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"633\" height=\"588\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/What-happens-to-your-existing-support-image_1x.webp\" class=\"attachment-full size-full wp-image-20707\" alt=\"transition to managed services support\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3c328c1 e-flex e-con-boxed e-con e-parent\" data-id=\"3c328c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0b9ace elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"f0b9ace\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Calendrier de transition et jalons\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4783e8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b4783e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Exemple de transition :<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f796a0 elementor-widget elementor-widget-stm_company_history\" data-id=\"8f796a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_company_history.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n    <div class=\"company_history style_2\">\n        <ul id=\"partners_carousel_6ad48cef813aa\">\n                            <li class=\"history-item\">\n\n                                            <div class=\"year\">Semaine 0<\/div>\n                    \n                    <div class=\"sep\"><\/div>\n\n                    <div class=\"company_history_text\">\n\n                        \n                                                    <p>R\u00e9union de lancement et planification de la phase de d\u00e9couverte<\/p>\n                        \n                    <\/div>\n\n                <\/li>\n                            <li class=\"history-item\">\n\n                                            <div class=\"year\">Semaine 1<\/div>\n                    \n                    <div class=\"sep\"><\/div>\n\n                    <div class=\"company_history_text\">\n\n                        \n                                                    <p>Phase de d\u00e9couverte finalis\u00e9e \u2192 Rapport remis<\/p>\n                        \n                    <\/div>\n\n                <\/li>\n                            <li class=\"history-item\">\n\n                                            <div class=\"year\">Semaine 2<\/div>\n                    \n                    <div class=\"sep\"><\/div>\n\n                    <div class=\"company_history_text\">\n\n                        \n                                                    <p>S\u00e9lection des services \u2192 Liste de services valid\u00e9e<\/p>\n                        \n                    <\/div>\n\n                <\/li>\n                            <li class=\"history-item\">\n\n                                            <div class=\"year\">Semaine 3<\/div>\n                    \n                    <div class=\"sep\"><\/div>\n\n                    <div class=\"company_history_text\">\n\n                        \n                                                    <p>Configuration de la couverture \u2192 Signature du plan \u00ab\u202fMon Plan\u202f\u00bb<\/p>\n                        \n                    <\/div>\n\n                <\/li>\n                            <li class=\"history-item\">\n\n                                            <div class=\"year\">Semaine 4<\/div>\n                    \n                    <div class=\"sep\"><\/div>\n\n                    <div class=\"company_history_text\">\n\n                        \n                                                    <p>D\u00e9marrage de l\u2019onboarding \u2192 Monitoring op\u00e9rationnel<\/p>\n                        \n                    <\/div>\n\n                <\/li>\n                            <li class=\"history-item\">\n\n                                            <div class=\"year\">Semaine 6<\/div>\n                    \n                    <div class=\"sep\"><\/div>\n\n                    <div class=\"company_history_text\">\n\n                        \n                                                    <p>Transfert complet \u2192 Lancement du reporting mensuel<\/p>\n                        \n                    <\/div>\n\n                <\/li>\n                    <\/ul>\n    <\/div>\n\n    <script type=\"text\/javascript\">\n        jQuery(document).ready(function ($) {\n            \"use strict\";\n            var partners_carousel_6ad48cef813aa = $(\"#partners_carousel_6ad48cef813aa\");\n            var slickRtl = false;\n\n            if ($('body').hasClass('rtl')) {\n                slickRtl = true;\n            }\n\n            \n            partners_carousel_6ad48cef813aa.\n            slick({\n                rtl: slickRtl,\n                dots: false,\n                infinite: false,\n                arrows: true,prevArrow:\"<div class=\\\"slick_prev\\\"><i class=\\\"fa fa-angle-left\\\"><\/i><\/div>\",nextArrow: \"<div class=\\\"slick_next\\\"><i class=\\\"fa fa-angle-right\\\"><\/i><\/div>\",                autoplaySpeed: 5000,\n                autoplay: false,\n                slidesToShow: 4,\n                slidesToScroll: 4,\n                cssEase: \"cubic-bezier(0.455, 0.030, 0.515, 0.955)\",\n                responsive: [\n                    {\n                        breakpoint: 991,\n                        settings: {\n                            slidesToShow: 2,\n                            slidesToScroll: 2\n                        }\n                    },\n                    {\n                        breakpoint: 680,\n                        settings: {\n                            slidesToShow: 1,\n                            slidesToScroll: 1\n                        }\n                    }\n                ]\n            });\n        });\n    <\/script>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1083136 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1083136\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Dur\u00e9e totale :<\/strong> 4 \u00e0 6 semaines, de la phase de d\u00e9couverte \u00e0 une couverture compl\u00e8te en Services de support.<\/p>\n<p><em><small>Cliquez sur les fl\u00e8ches orange pour afficher la chronologie \/ les jalons.<\/small><\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ea1269e e-flex e-con-boxed e-con e-parent\" data-id=\"ea1269e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cc574c elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"9cc574c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"color: #FFFFFF;text-align: center;font-weight:300\" class=\"consulting-custom-title\">Mitigation des risques pendant la phase de transition\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3725ae elementor-widget__width-initial text-white elementor-widget-mobile__width-inherit eael-table-align-center eael-dt-th-align-left elementor-widget elementor-widget-eael-data-table\" data-id=\"c3725ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-data-table.default\">\n\t\t\t\t\t<style>\n\t\t\t@media (max-width: 767px) {\n\t\t\t   #eael-data-table-wrapper-c3725ae.custom-responsive-option-enable .eael-data-table thead {\n                    display: none;\n               }\n               #eael-data-table-wrapper-c3725ae.custom-responsive-option-enable .eael-data-table tbody tr td {\n                    float: none;\n                    clear: left;\n                    width: 100%;\n                    text-align: left;\n                    display: flex;\n                    align-items: center;\n                }\n\t\t\t}\n\t\t\t<\/style>\t\t<div class=\"eael-data-table-wrap custom-responsive-option-enable\" data-table_id=\"c3725ae\" id=\"eael-data-table-wrapper-c3725ae\" data-custom_responsive=\"true\">\n\t\t\t<table class=\"tablesorter eael-data-table center\" id=\"eael-data-table-c3725ae\">\n\t\t\t    <thead>\n\t\t\t        <tr class=\"table-header\">\n\t\t\t\t\t\t\t\t\t            <th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Risque<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Commment le limiter ?<\/span><\/th>\n\t\t\t        \t\t\t\t        <\/tr>\n\t\t\t    <\/thead>\n\t\t\t  \t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>\u00c9carts de service<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Support parall\u00e8le pendant la phase de transition<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Manque de comp\u00e9tences<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Sessions compl\u00e8tes de transfert de comp\u00e9tences (KT) et documentation<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Interruption<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Fen\u00eatres de changement en dehors des heures ouvr\u00e9es<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>D\u00e9rive du p\u00e9rim\u00e8tre<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>P\u00e9rim\u00e8tre de d\u00e9couverte cadr\u00e9 et ajustable en temps r\u00e9el<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t    <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t  \t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5ac8179 e-flex e-con-boxed e-con e-child\" data-id=\"5ac8179\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-947333d elementor-widget__width-inherit elementor-widget elementor-widget-vc_custom_heading\" data-id=\"947333d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center title_no_stripe\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">T\u00e9moignage client durant la transition\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fabc23 elementor-widget elementor-widget-image\" data-id=\"2fabc23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/unnamed-file.png\" title=\"unnamed-file.png\" alt=\"unnamed-file.png\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5e3941 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e5e3941\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00ab Il est important d\u2019exprimer sa reconnaissance lorsqu\u2019elle est m\u00e9rit\u00e9e, et elle l\u2019est pleinement lorsqu\u2019on travaille avec votre \u00e9quipe de support, extr\u00eamement r\u00e9active et serviable. Je n\u2019ai jamais collabor\u00e9 avec un meilleur prestataire que votre \u00e9quipe. \u00bb<\/p>\n<p><span style=\"color: #ff6d22;\">Pankaj Giri,<\/span><br \/>Directeur des syst\u00e8mes d\u2019information (IT)<br \/>GFS Chemicals<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-29f8f10 e-con-full e-flex e-con e-parent\" data-id=\"29f8f10\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98d5e08 particles-cta no-dash elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-vc_cta\" data-id=\"98d5e08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    \n    <div id=\"particles_6ad48cef85083\"><\/div>\n\n    <style>\n        #particles_6ad48cef85083 {\n            position: absolute;\n            top: 0;\n            left: 0;\n            right: 0;\n            bottom: 0;\n        }\n        .vc_cta3_content-container {\n            position: relative;\n        }\n    <\/style>\n\n    <script type=\"text\/javascript\">\n        jQuery(document).ready(function ($) {\n            var screenWidth = $(window).width();\n            if(screenWidth < 1140) {\n                var defaultWidth = screenWidth;\n            } else {\n                var defaultWidth = 1140;\n            }\n            var marginLeft = (screenWidth - 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Des co\u00fbts ma\u00eetris\u00e9s et pr\u00e9visibles. Aucune interruption de votre activit\u00e9. Commencez par l\u2019\u00e9valuation de d\u00e9couverte gratuite \u2192 Notre processus de transition \u00e9prouv\u00e9 en 4 phases<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20699","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Votre transition Dynamics 365 vers les Services de support<\/title>\n<meta name=\"description\" content=\"Une transition fluide du support bas\u00e9 sur les tickets vers des Services de support proactifs pour Dynamics 365. Un processus en quatre phases: D\u00e9couverte \u2192 Catalogue \u2192 Plan personnalis\u00e9 \u2192 Onboarding. 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