{"id":20663,"date":"2026-04-01T21:20:27","date_gmt":"2026-04-01T21:20:27","guid":{"rendered":"http:\/\/dynamics.saglobal.com\/overview\/"},"modified":"2026-06-19T08:46:29","modified_gmt":"2026-06-19T08:46:29","slug":"vue-d-ensemble","status":"publish","type":"page","link":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365-services-de-support\/vue-d-ensemble\/","title":{"rendered":"vue d ensemble"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20663\" class=\"elementor elementor-20663 elementor-15598\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e09339c e-flex e-con-boxed e-con e-parent\" data-id=\"e09339c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-9ee2c36 e-con-full e-flex e-con e-child\" data-id=\"9ee2c36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b468269 e-con-full e-flex e-con e-child\" data-id=\"b468269\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d17f9a elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"6d17f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h1 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Cinq disciplines. Un seul partenaire. Une livraison continue\n<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c524d2 elementor-widget elementor-widget-text-editor\" data-id=\"5c524d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Z\u00e9ro incident critique P1A. Support fonctionnel et technique de niveau L3. Supervision proactive sur toutes les versions.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d335a9a elementor-widget elementor-widget-button\" data-id=\"d335a9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contactez-nous\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9servez votre session de d\u00e9couverte   \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8e1b8a3 e-con-full e-flex e-con e-child\" data-id=\"8e1b8a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc7fa22 elementor-widget elementor-widget-image\" data-id=\"cc7fa22\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"624\" height=\"510\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Group-1171276423_1x.webp\" class=\"attachment-full size-full wp-image-20665\" alt=\"microsoft dynamics managed services\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5ae8e86 e-flex e-con-boxed e-con e-parent\" data-id=\"5ae8e86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51d6185 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"51d6185\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Notre approche sur mesure en 4 phases \n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5406ef6 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"5406ef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/06\/062026-Dynamics-365-support-services.webp\" title=\"062026-Dynamics-365-support-services\" alt=\"microsoft dynamics managed services: Our built-to-suit 4-phase approach\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2de9b elementor-widget elementor-widget-button\" data-id=\"6d2de9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/dynamics-365-services-de-support\/transition-vers-les-services-manages\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrez la transition compl\u00e8te vers les services g\u00e9r\u00e9s   \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e2cbca9 e-flex e-con-boxed e-con e-parent\" data-id=\"e2cbca9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8b77cf elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"e8b77cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Votre matrice compl\u00e8te de services\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc2ee75 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"fc2ee75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/06\/Services-aligned-to-your-operational-needs-and-platform-maturity-table-FR.webp\" title=\"Services aligned to your operational needs and platform maturity-table-FR\" alt=\"our microsoft dynamics managed services: to your operational needs and platform maturity\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b00bdf8 e-flex e-con-boxed e-con e-parent\" data-id=\"b00bdf8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1b3c7a elementor-widget__width-inherit elementor-widget elementor-widget-vc_custom_heading\" data-id=\"f1b3c7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"color: #FFFFFF;text-align: center;font-weight:300\" class=\"consulting-custom-title\">R\u00e9sultats obtenus\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-30f91bd e-flex e-con-boxed e-con e-child\" data-id=\"30f91bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0e888bc e-con-full e-flex e-con e-child\" data-id=\"0e888bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-554de0c no-dash hexagon-box text-white elementor-widget elementor-widget-image-box\" data-id=\"554de0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">~20% <\/h3><p class=\"elementor-image-box-description\">de r\u00e9duction des co\u00fbts Azure <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e1ed9b9 e-con-full e-flex e-con e-child\" data-id=\"e1ed9b9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d37223 no-dash hexagon-box text-white elementor-widget elementor-widget-image-box\" data-id=\"4d37223\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Aucune<\/h3><p class=\"elementor-image-box-description\">violation de P1A <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2d4e4ae e-con-full e-flex e-con e-child\" data-id=\"2d4e4ae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4d2135 no-dash hexagon-box text-white elementor-widget elementor-widget-image-box\" data-id=\"d4d2135\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">100% <\/h3><p class=\"elementor-image-box-description\">\u00e0 jour sur toutes les versions <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-498517d e-con-full e-flex e-con e-child\" data-id=\"498517d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab544f9 no-dash hexagon-box text-white elementor-widget elementor-widget-image-box\" data-id=\"ab544f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">L3 <\/h3><p class=\"elementor-image-box-description\">Support niveau\u202f3 (L3) sur l\u2019ensemble des p\u00e9rim\u00e8tres globaux<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-dcc8954 e-flex e-con-boxed e-con e-parent\" data-id=\"dcc8954\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edcc9aa elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"edcc9aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Couverture fonctionnelle par module Dynamics\u202f365 \n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1d0f997 e-con-full e-flex e-con e-child\" data-id=\"1d0f997\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-29a6093 e-con-full e-flex e-con e-child\" data-id=\"29a6093\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6adf897 no-dash coverage-orange elementor-widget elementor-widget-heading\" data-id=\"6adf897\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Finance &amp; Operations <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b506eca coverage-orange elementor-widget elementor-widget-heading\" data-id=\"b506eca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/fr\/\/dynamics-365\/finance\/\">\u2713 Finance <\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a4385f coverage-orange elementor-widget elementor-widget-heading\" data-id=\"4a4385f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/fr\/dynamics-365\/supply-chain-management\/\">\u2713 Supply Chain <\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a40be62 coverage-orange elementor-widget elementor-widget-heading\" data-id=\"a40be62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/fr\/dynamics-365\/project-operations\/\">\u2713 Project Operations <\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-792a804 coverage-orange elementor-widget elementor-widget-heading\" data-id=\"792a804\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u2713 Commerce <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-aeb89c7 e-con-full e-flex e-con e-child\" data-id=\"aeb89c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49c20b7 no-dash coverage-lblue elementor-widget elementor-widget-heading\" data-id=\"49c20b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer Engagement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b39d97d coverage-lblue elementor-widget elementor-widget-heading\" data-id=\"b39d97d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/fr\/dynamics-365\/sales\/\">\u2713 Sales <\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21f200a coverage-lblue elementor-widget elementor-widget-heading\" data-id=\"21f200a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/fr\/dynamics-365\/customer-service\/\">\u2713 Customer Service <\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec8c70f coverage-lblue elementor-widget elementor-widget-heading\" data-id=\"ec8c70f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u2713 Field Service <\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f91a949 coverage-lblue elementor-widget elementor-widget-heading\" data-id=\"f91a949\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u2713 Marketing <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f86a924 e-con-full e-flex e-con e-child\" data-id=\"f86a924\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d5c032 no-dash coverage-teal elementor-widget elementor-widget-heading\" data-id=\"4d5c032\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Power Platform <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f09fc51 coverage-teal elementor-widget elementor-widget-heading\" data-id=\"f09fc51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/fr\/power-platform\/power-apps\/\">\u2713 Power Apps <\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44ad68b coverage-teal elementor-widget elementor-widget-heading\" data-id=\"44ad68b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/fr\/power-platform\/power-automate\/\">\u2713 Power Automate <\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bbd2a1 coverage-teal elementor-widget elementor-widget-heading\" data-id=\"4bbd2a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/fr\/power-platform\/power-bi\/\">\u2713 Power BI <\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e670003 coverage-teal elementor-widget elementor-widget-heading\" data-id=\"e670003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/fr\/dynamics-365-copilot\/\">\u2713 Copilot <\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a17e65 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1a17e65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Int\u00e9grations avec<\/strong>: les syst\u00e8mes ERP, les outils analytiques, l\u2019automatisation marketing et des connecteurs tiers.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1bb78d9 e-flex e-con-boxed e-con e-parent\" data-id=\"1bb78d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a724d81 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"a724d81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Contrats de niveau de service (SLA) \n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-264ca17 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"264ca17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Guaranteed response and resolution<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8e58d25 e-con-full e-flex e-con e-child\" data-id=\"8e58d25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-96f1ca5 e-con-full e-flex e-con e-child\" data-id=\"96f1ca5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bedd237 no-dash elementor-widget elementor-widget-image-box\" data-id=\"bedd237\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">P1A Critique<\/h3><p class=\"elementor-image-box-description\"><b>R\u00e9ponse<\/b>: 15 min<br>\n<b>D\u00e9lai cible de r\u00e9solution<\/b>: 4 heures<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-edeb525 e-con-full e-flex e-con e-child\" data-id=\"edeb525\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dc8556 no-dash elementor-widget elementor-widget-image-box\" data-id=\"8dc8556\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">P1 Haut Niveau<\/h3><p class=\"elementor-image-box-description\"><b>R\u00e9ponse<\/b>: 1 heure<br>\n<b>D\u00e9lai cible de r\u00e9solution<\/b>: 8 heures<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7e28a1f e-con-full e-flex e-con e-child\" data-id=\"7e28a1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54e30a2 no-dash elementor-widget elementor-widget-image-box\" data-id=\"54e30a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">P2 Niveau Moyen<\/h3><p class=\"elementor-image-box-description\"><b>R\u00e9ponse<\/b>: 4 heures<br>\n<b>D\u00e9lai cible de r\u00e9solution <\/b>: 3 Jours<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7c65324 e-con-full e-flex e-con e-child\" data-id=\"7c65324\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba00011 no-dash elementor-widget elementor-widget-image-box\" data-id=\"ba00011\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">P3 Bas niveau<\/h3><p class=\"elementor-image-box-description\"><b>R\u00e9ponse<\/b>: 8 heures<br>\n<b>D\u00e9lai cible de r\u00e9solution<\/b>: 5 Jours<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6895288 e-flex e-con-boxed e-con e-parent\" data-id=\"6895288\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04b23cb elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"04b23cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Options de couverture personnalis\u00e9es\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-19724f3 e-con-full e-flex e-con e-child\" data-id=\"19724f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-36c1695 e-con-full e-flex e-con e-child\" data-id=\"36c1695\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b5a04c elementor-widget elementor-widget-image\" data-id=\"6b5a04c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"621\" height=\"572\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Built-to-suit-coverage-options-image_1x.webp\" class=\"attachment-full size-full wp-image-20668\" alt=\"Built-to-suit coverage options\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8af9fcf e-con-full e-flex e-con e-child\" data-id=\"8af9fcf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96cf4d0 elementor-widget elementor-widget-text-editor\" data-id=\"96cf4d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00c0 partir de votre catalogue de services, configurez avec\u202f:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5e06a7 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"f5e06a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>Heures de couverture<\/b>: horaires de travail, 24\u202fh\/24\u202f\u2013\u202f7\u202fj\/7 pour les situations critiques, plages personnalis\u00e9es <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa8114b elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"fa8114b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>Support linguistique<\/b>:  jusqu\u2019\u00e0 trois langues <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6739fd4 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"6739fd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>P\u00e9rim\u00e8tre en temps r\u00e9el\u202f<\/b>: ajustements dynamiques des services<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6cf2dd elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"c6cf2dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>Conditions de juste utilisation (fair\u2011use)<\/b>: mont\u00e9e et descente en charge transparentes<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-37ab77a e-flex e-con-boxed e-con e-parent\" data-id=\"37ab77a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f864265 elementor-widget elementor-widget-heading\" data-id=\"f864265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">R\u00e9sultats R\u00e9els<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9e58de elementor-blockquote--skin-quotation elementor-blockquote--align-center elementor-widget__width-initial elementor-widget elementor-widget-blockquote\" data-id=\"e9e58de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00ab\u202fAucune violation de P1A. Environ 20\u202f% de r\u00e9duction des co\u00fbts Azure. Support niveau\u202f3 (L3) sur l\u2019ensemble des p\u00e9rim\u00e8tres globaux.\u202f\u00bb \n\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Client Enterprise Dynamics\u202f365<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-27c91f3 e-con-full e-flex e-con e-parent\" data-id=\"27c91f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dcc0ba particles-cta no-dash elementor-widget elementor-widget-vc_cta\" data-id=\"4dcc0ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    \n    <div id=\"particles_6ad48cf57649b\"><\/div>\n\n    <style>\n        #particles_6ad48cf57649b {\n            position: absolute;\n            top: 0;\n            left: 0;\n            right: 0;\n            bottom: 0;\n        }\n        .vc_cta3_content-container {\n            position: relative;\n        }\n    <\/style>\n\n    <script type=\"text\/javascript\">\n        jQuery(document).ready(function ($) {\n            var screenWidth = $(window).width();\n            if(screenWidth < 1140) {\n                var defaultWidth = screenWidth;\n            } else {\n                var defaultWidth = 1140;\n            }\n            var marginLeft = (screenWidth - 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Un seul partenaire. Une livraison continue Z\u00e9ro incident critique P1A. Support fonctionnel et technique de niveau L3. Supervision proactive sur toutes les versions. R\u00e9servez votre session de d\u00e9couverte \u2192 Notre approche sur mesure en 4 phases D\u00e9couvrez la transition compl\u00e8te vers les services g\u00e9r\u00e9s \u2192 Votre matrice compl\u00e8te de services R\u00e9sultats obtenus ~20%<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20663","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Services de support pour Microsoft Dynamics 365 : vue d\u2019ensemble compl\u00e8te des services<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez nos services de support complets pour Dynamics 365 : supervision 24h\/24 et 7j\/7, support L3, mises \u00e0 jour proactives, 5 disciplines cl\u00e9s. Aucune violation P1A. 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