{"id":20633,"date":"2026-04-04T12:51:26","date_gmt":"2026-04-04T12:51:26","guid":{"rendered":"http:\/\/dynamics.saglobal.com\/dynamics-365-managed-services\/"},"modified":"2026-09-09T07:21:07","modified_gmt":"2026-09-09T07:21:07","slug":"dynamics-365-services-de-support","status":"publish","type":"page","link":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365-services-de-support\/","title":{"rendered":"Dynamics 365 services de support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20633\" class=\"elementor elementor-20633 elementor-15836\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7d08df9 e-flex e-con-boxed e-con e-parent\" data-id=\"7d08df9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e2c4959 e-con-full e-flex e-con e-child\" data-id=\"e2c4959\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b3dcb35 e-con-full e-flex e-con e-child\" data-id=\"b3dcb35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f6277b elementor-widget elementor-widget-html\" data-id=\"8f6277b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"Is Managed Services replacing my current support?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"No. Managed Services builds on your current support model. Rather than just paying for incidents, you get proactive monitoring and optimization included in a predictable monthly fee. You can keep your existing incident-based arrangement and gradually shift activity to the managed plan.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"Will I lose control or visibility of my environment?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Not at all. You remain the decisionmaker, and we act as an extension of your team. We provide dashboards, incident reports, and regular summaries, so you always know what\u2019s being monitored, tuned, and optimized.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"We\u2019re happy with our current support; things are working fine.\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"That\u2019s great if it\u2019s stable. But with incident-based support, problems often show up only when they already affect users or revenue. Managed Services give you proactive monitoring, patching, and optimization so small issues never turn into big fires.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"Managed Services are too expensive; we\u2019d rather pay per ticket.\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"On the surface, per-ticket looks cheaper, but unplanned incidents, downtime, and late-night emergency fixes add up quickly. Managed Services spread the cost into a predictable monthly fee and often reduce your total cost of ownership by preventing major outages.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"We can handle our D365 in-house; we don\u2019t need an external partner.\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"We\u2019re not here to replace your team; we\u2019re here to offload routine tasks like monitoring, patching, and upgrades so your internal staff can focus on strategic projects and business process improvements.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"I don\u2019t see enough value; we only use support occasionally.\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Managed Services aren\u2019t just about incidents. They include proactive optimization, security hardening, performance tuning, and license adoption guidance that help you get more value from the D365 investment you\u2019re already making.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"We\u2019re worried about losing control or visibility.\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"You keep full control over priorities and decisions. We provide clear reporting, dashboards, and SLAs so you can see uptime, incident trends, and improvements making us an extension of your team, not a black box.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"We\u2019re not ready; our environment is too complex\/ unstable.\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Managed Services are actually ideal when an environment is complex or unstable. We start with a health check and stabilization plan, then bring in monitoring and governance so you gain control instead of chaos.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"Our budget is tight this year; we can\u2019t add another monthly fee.\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"We can design a phased plan that starts with the most critical areas, like uptime and security, so you limit risk without a full-scale commitment. Many customers find that preventing even one major outage pays for the monthly fee.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"We already have a Microsoft\/ other partner, why move?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"You can keep your existing relationships. Managed Services can sit alongside your current partner, focusing on ongoing operations, monitoring, and optimization so you get 24\u00d77 coverage and deeper alignment with your business goals.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"We\u2019re not sure we need 24x7 support.\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Even if your users are only active during business hours, D365 does background processing, integrations, and syncs around the clock. Managed Services catch issues over-night so your team starts the day with a stable system instead of a surprise outage.\"\r\n    }\r\n  }]\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbd215e elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"bbd215e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h1 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Arr\u00eatez de payer chaque appel d\u2019assistance Dynamics 365 : Passez \u00e0 un plan de services de support pr\u00e9visible et proactif\n<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60d8027 text-white elementor-widget elementor-widget-text-editor\" data-id=\"60d8027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les services de support pour Microsoft Dynamics 365 s\u2019adressent aux clients existants souhaitant adopter une approche proactive : r\u00e9duire les incidents, optimiser les co\u00fbts de support et b\u00e9n\u00e9ficier d\u2019une supervision experte 24h\/24 et 7j\/7, plut\u00f4t que de se limiter \u00e0 un traitement r\u00e9actif ticket par ticket.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9db2561 elementor-widget elementor-widget-button\" data-id=\"9db2561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contactez-nous\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Planifiez un bilan gratuit de l\u2019\u00e9tat de votre support Dynamics 365   \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-44b8326 e-con-full e-flex e-con e-child\" data-id=\"44b8326\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fcf275 elementor-widget elementor-widget-image\" data-id=\"4fcf275\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"624\" height=\"510\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/banner-image_1x-1.webp\" class=\"attachment-full size-full wp-image-20652\" alt=\"dynamics 365 managed services\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8f08f5b e-flex e-con-boxed e-con e-parent\" data-id=\"8f08f5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-9db714f e-con-full e-flex e-con e-child\" data-id=\"9db714f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-22b0cf1 e-con-full e-flex e-con e-child\" data-id=\"22b0cf1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b6c314 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"0b6c314\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Pourquoi le support bas\u00e9 sur les incidents a atteint ses limites\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e192b7e elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e192b7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Votre \u00e9quipe en a\u2011t\u2011elle assez de payer chaque intervention \u00ab de support d\u2019urgence \u00bb sur Dynamics 365 et de faire face \u00e0 des co\u00fbts impr\u00e9vus sur vos factures ?<\/p>\n<p>Le support \u00e0 l\u2019incident peut convenir pour des besoins ponctuels, mais il montre vite ses limites lorsqu\u2019il s\u2019agit de garantir un environnement stable, s\u00e9curis\u00e9 et r\u00e9ellement align\u00e9 avec vos enjeux m\u00e9tiers.<\/p>\n<p>Si vous souhaitez mieux comprendre comment votre mod\u00e8le de support actuel se positionne face aux services manag\u00e9s, notre guide\u00a0<a href=\"\/fr\/blogs\/support-a-l-incident-vs-services-manages-pour-microsoft-dynamics-365\/\" target=\"_blank\" rel=\"noopener\">\u00ab Maintenance corrective vs Services de support pour Dynamics 365 \u00bb<\/a>\u00a0constitue un excellent point de d\u00e9part avant d\u2019aller plus loin.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e0da4b5 e-con-full no-dash e-flex e-con e-child\" data-id=\"e0da4b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44c6a01 elementor-widget elementor-widget-text-editor\" data-id=\"44c6a01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Avec un support ticket par ticket, vous \u00eates souvent confront\u00e9 \u00e0\u202f:<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6b4f3a elementor-widget elementor-widget-image-box\" data-id=\"f6b4f3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Des co\u00fbts impr\u00e9visibles<\/h3><p class=\"elementor-image-box-description\">chaque interruption de service, probl\u00e8me de performance ou mise \u00e0 niveau peut devenir une d\u00e9pense non planifi\u00e9e. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e90c3f elementor-widget elementor-widget-image-box\" data-id=\"0e90c3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Des incidents r\u00e9currents<\/h3><p class=\"elementor-image-box-description\">les m\u00eames bugs, probl\u00e8mes de param\u00e8trage ou goulots d\u2019\u00e9tranglement de performance d\u2019\u00e9tranglement de performance r\u00e9apparaissent sans cesse. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a5341e elementor-widget elementor-widget-image-box\" data-id=\"0a5341e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Des \u00e9quipes IT sous tension<\/h3><p class=\"elementor-image-box-description\">vos \u00e9quipes internes passent plus de temps \u00e0 g\u00e9rer des urgences qu\u2019\u00e0 am\u00e9liorer les processus m\u00e9tiers.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65b6d4d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"65b6d4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Les services de support sont con\u00e7us pour transformer ce mod\u00e8le r\u00e9actif en une approche pr\u00e9visible et continue.<br \/>Pour mieux comprendre ce que couvrent concr\u00e8tement les services de support pour Dynamics 365, vous pouvez \u00e9galement consulter notre guide\u00a0<a href=\"\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/\" target=\"_blank\" rel=\"noopener\">Quels sont les services g\u00e9r\u00e9s pour Dynamics 365 ?<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b116532 e-flex e-con-boxed e-con e-parent\" data-id=\"b116532\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bc046d elementor-widget elementor-widget-vc_custom_heading\" data-id=\"2bc046d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Ce qui est inclus dans nos services de support\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46831f8 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"46831f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/06\/Service-Governance-Continuous-Improvements-infographic-FR.webp\" title=\"d365 support &amp; dynamics 365 managed services\" alt=\"d365 support &amp; dynamics 365 managed services\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ce89bb7 e-con-full e-flex e-con e-child\" data-id=\"ce89bb7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3adbc69 e-con-full e-flex e-con e-child\" data-id=\"3adbc69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7064dc0 no-dash elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"7064dc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"88\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/24x5-monitoring-incident-detection-icon-icon_1x.webp\" class=\"attachment-full size-full wp-image-20636\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Surveillance 24h\/5 et d\u00e9tection des incidents<\/h3><p class=\"elementor-image-box-description\">nous surveillons les performances cl\u00e9s, la disponibilit\u00e9 et la sant\u00e9 des int\u00e9grations afin de d\u00e9tecter les probl\u00e8mes en amont. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-eb52715 e-con-full e-flex e-con e-child\" data-id=\"eb52715\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cc2217 no-dash elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"3cc2217\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"88\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Patching-upgrades-release-management-icon_1x.webp\" class=\"attachment-full size-full wp-image-20637\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Correctifs, mises \u00e0 niveau et gestion des versions<\/h3><p class=\"elementor-image-box-description\">nous prenons en charge les correctifs de s\u00e9curit\u00e9, les mont\u00e9es de version et le d\u00e9ploiement de nouvelles fonctionnalit\u00e9s de mani\u00e8re contr\u00f4l\u00e9e, en minimisant les perturbations.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-63fa281 e-con-full e-flex e-con e-child\" data-id=\"63fa281\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-349041f no-dash elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"349041f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"88\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Performance-tuning-optimization-icon_1x.webp\" class=\"attachment-full size-full wp-image-20638\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Optimisation des performances<\/h3><p class=\"elementor-image-box-description\">nous analysons les workflows, les volumes de donn\u00e9es et les int\u00e9grations pour garantir un Dynamics 365 rapide et performant. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1144d27 e-con-full e-flex e-con e-child\" data-id=\"1144d27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57da570 no-dash elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"57da570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"88\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Security-compliance-backup-icon_1x.webp\" class=\"attachment-full size-full wp-image-20639\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">S\u00e9curit\u00e9, conformit\u00e9 et sauvegardes<\/h3><p class=\"elementor-image-box-description\">la gestion des acc\u00e8s bas\u00e9e sur les r\u00f4les, les revues d\u2019acc\u00e8s et les v\u00e9rifications des sauvegardes contribuent \u00e0 prot\u00e9ger vos donn\u00e9es et \u00e0 assurer votre conformit\u00e9. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b25a62 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5b25a62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Au lieu d\u2019attendre qu\u2019un incident survienne, les services de support garantissent le bon fonctionnement de votre environnement Dynamics 365, en l\u2019alignant en permanence avec vos priorit\u00e9s m\u00e9tiers.<\/p>\n<p>Pour une vue plus d\u00e9taill\u00e9e de l\u2019ensemble des services inclus, consultez notre page : <a href=\"\/fr\/dynamics-365-services-de-support\/vue-d-ensemble\/\" target=\"_blank\" rel=\"noopener\">Nos services de support pour Microsoft Dynamics 365.<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-cda22f4 e-flex e-con-boxed e-con e-parent\" data-id=\"cda22f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47e648d elementor-widget elementor-widget-vc_custom_heading\" data-id=\"47e648d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Les services de support vs le support bas\u00e9 sur les tickets\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5d2d27 elementor-widget__width-initial elementor-widget-mobile__width-inherit eael-table-align-center eael-dt-th-align-left elementor-widget elementor-widget-eael-data-table\" data-id=\"d5d2d27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-data-table.default\">\n\t\t\t\t\t<style>\n\t\t\t@media (max-width: 767px) {\n\t\t\t   #eael-data-table-wrapper-d5d2d27.custom-responsive-option-enable .eael-data-table thead {\n                    display: none;\n               }\n               #eael-data-table-wrapper-d5d2d27.custom-responsive-option-enable .eael-data-table tbody tr td {\n                    float: none;\n                    clear: left;\n                    width: 100%;\n                    text-align: left;\n                    display: flex;\n                    align-items: center;\n                }\n\t\t\t}\n\t\t\t<\/style>\t\t<div class=\"eael-data-table-wrap custom-responsive-option-enable\" data-table_id=\"d5d2d27\" id=\"eael-data-table-wrapper-d5d2d27\" data-custom_responsive=\"true\">\n\t\t\t<table class=\"tablesorter eael-data-table center\" id=\"eael-data-table-d5d2d27\">\n\t\t\t    <thead>\n\t\t\t        <tr class=\"table-header\">\n\t\t\t\t\t\t\t\t\t            <th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Aspect<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Support bas\u00e9 sur les tickets<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"color-light-header sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Services de support<\/span><\/th>\n\t\t\t        \t\t\t\t        <\/tr>\n\t\t\t    <\/thead>\n\t\t\t  \t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Mod\u00e8le de co\u00fbt<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Facturation par ticket, avec une hausse des co\u00fbts en cas d\u2019augmentation des incidents<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"color-light\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Frais mensuel pr\u00e9visible, adapt\u00e9 \u00e0 votre environnement.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Approche<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>R\u00e9actif : Le support d\u00e9marre apr\u00e8s la cr\u00e9ation d\u2019un incident<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"color-light\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Proactif: Les probl\u00e8mes sont \u00e9vit\u00e9s ou d\u00e9tect\u00e9s \u00e0 un stade pr\u00e9coce.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Couverture &amp; disponibilit\u00e9<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Limit\u00e9 aux horaires de travail ou les p\u00e9riodes d\u2019astreinte<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"color-light\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Surveillance 24h\/24 et 7j\/7 et support pilot\u00e9 par des SLA (le cas \u00e9ch\u00e9ant).<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>P\u00e9rim\u00e8tre<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>R\u00e9solution ponctuelle d\u2019incidents sp\u00e9cifiques<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"color-light\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Cycle de vie complet : supervision, correctifs, mises \u00e0 niveau, optimisation<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>Objectif<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\u201cR\u00e9solution du ticket\u201d<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"color-light\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\u201cAssurez la continuit\u00e9 de vos activit\u00e9s\u201d <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t    <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t  \t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3b078c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e3b078c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En passant aux services de support, vous remplacez les factures impr\u00e9vues et la gestion en mode \u201curgence\u201d par une approche structur\u00e9e et pr\u00e9visible qui am\u00e9liore la disponibilit\u00e9, r\u00e9duit les incidents majeurs et augmente la productivit\u00e9 de votre \u00e9quipe.<\/p>\n<p>Pour approfondir ces diff\u00e9rences, consultez notre page de comparaison : <a href=\"\/fr\/dynamics-365-services-de-support\/vs-support-a-l-incident\/\" target=\"_blank\" rel=\"noopener\">Services de support vs support bas\u00e9 sur les tickets pour Dynamics 365.<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-851bfcb e-flex e-con-boxed e-con e-parent\" data-id=\"851bfcb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2ba962 elementor-widget__width-inherit elementor-widget elementor-widget-vc_custom_heading\" data-id=\"b2ba962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"color: #FFFFFF;text-align: center;font-weight:300\" class=\"consulting-custom-title\">Comment se d\u00e9roule votre transition\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dbbcab elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"8dbbcab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/06\/062026-Dynamics-365-support-services.webp\" title=\"062026-Dynamics-365-support-services\" alt=\"microsoft dynamics managed services: Our built-to-suit 4-phase approach\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8da8892 elementor-widget__width-initial text-white elementor-widget elementor-widget-text-editor\" data-id=\"8da8892\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffffff;\"><strong>Nos services de support sont \u00ab con\u00e7us sur mesure \u00bb pour r\u00e9pondre pr\u00e9cis\u00e9ment \u00e0 vos besoins Dynamics 365, \u00e0 travers un processus simple en quatre phases :<\/strong><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-216a41d e-con-full text-white e-flex e-con e-child\" data-id=\"216a41d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4a488e5 e-con-full e-flex e-con e-child\" data-id=\"4a488e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c0e0fab e-con-full e-flex e-con e-child\" data-id=\"c0e0fab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0467d no-dash elementor-widget elementor-widget-heading\" data-id=\"2b0467d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47537e5 no-dash elementor-widget elementor-widget-heading\" data-id=\"47537e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-65f64f1 e-con-full e-flex e-con e-child\" data-id=\"65f64f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf3d4eb no-dash elementor-widget elementor-widget-image-box\" data-id=\"cf3d4eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">\u00c9valuation des besoins<\/h2><p class=\"elementor-image-box-description\">Nous analysons votre environnement actuel, l\u2019historique des incidents, les niveaux de correctifs et les usages des utilisateurs afin d\u2019identifier les gains rapides et les risques.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b0e4a0 no-dash elementor-widget elementor-widget-image-box\" data-id=\"4b0e4a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Choix des services pour concevoir votre plan de services de support<\/h2><p class=\"elementor-image-box-description\">En fonction de votre utilisation, des modules d\u00e9ploy\u00e9s (Finance, Sales, Service, etc.) et de vos objectifs m\u00e9tiers, nous vous proposons un plan personnalis\u00e9 ainsi qu\u2019un niveau de service (par exemple : Basic, Standard, Premium). Vous pouvez consulter les \u00e9l\u00e9ments typiquement inclus dans notre aper\u00e7u des offres et tarifs de services manag\u00e9s.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-91a78c7 e-con-full e-flex e-con e-child\" data-id=\"91a78c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c5e519a e-con-full e-flex e-con e-child\" data-id=\"c5e519a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a46f54 no-dash elementor-widget elementor-widget-heading\" data-id=\"9a46f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9123e67 no-dash elementor-widget elementor-widget-heading\" data-id=\"9123e67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-07d0062 e-con-full e-flex e-con e-child\" data-id=\"07d0062\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5dd8c24 no-dash elementor-widget elementor-widget-image-box\" data-id=\"5dd8c24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Embarquement<\/h2><p class=\"elementor-image-box-description\">Nous d\u00e9marrons par une p\u00e9riode d\u00e9finie (par exemple 3 mois) durant laquelle nous surveillons, optimisons et stabilisons votre environnement tout en mesurant les impacts. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1352ec7 no-dash elementor-widget elementor-widget-image-box\" data-id=\"1352ec7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Optimisation continue et reporting<\/h2><p class=\"elementor-image-box-description\">Une fois votre plan de services de support en place, nous fournissons des rapports r\u00e9guliers sur la disponibilit\u00e9, les incidents et des recommandations d\u2019optimisation, afin que vous puissiez mesurer la valeur dans le temps. Pour une vue compl\u00e8te du fonctionnement de ce processus, consultez la page <a href=\"\/fr\/dynamics-365-services-de-support\/transition-vers-les-services-manages\/\">Votre transition D365 vers les services manag\u00e9s<\/a>.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5f473e4 e-flex e-con-boxed e-con e-parent\" data-id=\"5f473e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d3b4ec elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"5d3b4ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Quelques t\u00e9moignages clients\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fc2d9d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9fc2d9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Voici un aper\u00e7u rapide des b\u00e9n\u00e9fices constat\u00e9s par certains de nos clients Dynamics 365 apr\u00e8s leur transition vers les Services de support :<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a602250 tabs-location e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"a602250\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;stretch&quot;,&quot;tabs_justify_horizontal_tablet&quot;:&quot;stretch&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"174072400\" aria-label=\"Onglets. Ouvrez des \u00e9l\u00e9ments avec Entrer ou Espace, fermez-les avec Echape et naviguez \u00e0 l&#039;aide des touches fl\u00e9ch\u00e9es.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1740724001\" data-tab-title-id=\"e-n-tab-title-1740724001\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1740724001\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tUne organisation m\u00e9diatique mondiale<br><span><img decoding=\"async\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udccd\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg\" title=\"\ud83d\udccd\">Londres, Royaume-Uni<\/span>\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1740724002\" data-tab-title-id=\"e-n-tab-title-1740724002\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1740724002\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tUn leader des services de maintenance industrielle<br><span><img decoding=\"async\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udccd\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg\" title=\"\ud83d\udccd\">Su\u00e8de<\/span>\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1740724003\" data-tab-title-id=\"e-n-tab-title-1740724003\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1740724003\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tUn op\u00e9rateur p\u00e9trolier et gazier en amont<br><span><img decoding=\"async\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udccd\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg\" title=\"\ud83d\udccd\">Pays-Bas<\/span>\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-1740724001\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1740724001\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-e270559 e-con-full e-flex e-con e-child\" data-id=\"e270559\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b823063 e-con-full e-flex e-con e-child\" data-id=\"b823063\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-9c98daa e-con-full e-flex e-con e-child\" data-id=\"9c98daa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d09fd22 e-con-full text-white e-flex e-con e-child\" data-id=\"d09fd22\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8041ffe elementor-widget elementor-widget-heading\" data-id=\"8041ffe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">20+<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e7fc26 elementor-widget elementor-widget-heading\" data-id=\"9e7fc26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Pays<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ee02d08 e-con-full text-white e-flex e-con e-child\" data-id=\"ee02d08\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-405173c elementor-widget elementor-widget-heading\" data-id=\"405173c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">50K<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a9878c elementor-widget elementor-widget-heading\" data-id=\"8a9878c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Employ\u00e9s<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-64976fb e-con-full text-white e-flex e-con e-child\" data-id=\"64976fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41d90e9 elementor-widget elementor-widget-heading\" data-id=\"41d90e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">15+<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-044b8d6 elementor-widget elementor-widget-heading\" data-id=\"044b8d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">D\u00e9ploiements multi-pays Dynamics 365<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7345eac e-con-full text-white e-flex e-con e-child\" data-id=\"7345eac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39637c2 elementor-widget elementor-widget-heading\" data-id=\"39637c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">24X7<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b10ce0e elementor-widget elementor-widget-heading\" data-id=\"b10ce0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Support G\u00e9r\u00e9<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a526763 e-con-full e-flex e-con e-child\" data-id=\"a526763\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-84ff242 e-con-full e-flex e-con e-child\" data-id=\"84ff242\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c06838f e-con-full e-flex e-con e-child\" data-id=\"c06838f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a832cba elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"a832cba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"241\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Internal-challenges-imagex_1x-1.webp\" class=\"attachment-full size-full wp-image-17307\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><p class=\"text-orange\">2016<\/p>\n<p class=\"number-text\">01<\/p>\n<h3>D\u00e9fis internes<\/h3>\n<ul>\n<li>Le partenariat avec leur ancien partenaire Microsoft rencontrait des difficult\u00e9s<\/li>\n<li>L\u2019expertise interne produit \u00e9tait limit\u00e9e \u00e0 l\u2019\u00e9chelle mondiale<\/li>\n<li>Manque d\u2019alignement entre les solutions Microsoft et les objectifs m\u00e9tiers<\/li><\/ul><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5f97b7a e-con-full e-flex e-con e-child\" data-id=\"5f97b7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65c1002 elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"65c1002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"241\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Transformation-with-sa.global-image_1x-1.webp\" class=\"attachment-full size-full wp-image-17308\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><p class=\"text-orange\">2018<\/p>\n<p class=\"number-text\">02<\/p>\n<h3>Transformation avec sa.global<\/h3>\n<ul>\n<li>Migration r\u00e9ussie vers Dynamics 365 <\/li>\n<li>Mise en \u0153uvre d\u2019une transformation financi\u00e8re pilot\u00e9e par la technologie \u00e0 l\u2019\u00e9chelle de l\u2019organisation<\/li>\n<\/ul><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-599a235 e-con-full e-flex e-con e-child\" data-id=\"599a235\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ddfa195 e-con-full e-flex e-con e-child\" data-id=\"ddfa195\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e727a7 elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"9e727a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"241\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Global-expansion-and-efficiency-image_1x-1.webp\" class=\"attachment-full size-full wp-image-17309\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><p class=\"text-orange\">2020<\/p>\n<p class=\"number-text\">03<\/p>\n<h3>Expansion mondiale et efficacit\u00e9<\/h3>\n<ul>\n<li>D\u00e9ploiement r\u00e9ussi de Dynamics 365 dans plus de 15 pays<\/li>\n<li>Utilisation des services de conseil technologique de sa.global<\/li>\n<li>Mise en place du d\u00e9veloppement et des tests automatis\u00e9s <\/li>\n<li>Lancement des services manag\u00e9s globaux 24x5, avec support critique (P1) 24x7 <\/li><\/ul><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-925c2c8 e-con-full e-flex e-con e-child\" data-id=\"925c2c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3dea47 elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"b3dea47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"241\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Continuous-improvement-and-success-image_1x-1.webp\" class=\"attachment-full size-full wp-image-17310\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><p class=\"text-orange\">2021<\/p>\n<p class=\"number-text\">04<\/p>\n<h3>Am\u00e9lioration continue et succ\u00e8s<\/h3>\n<ul>\n<li>Transition fluide vers des op\u00e9rations 24x7 <\/li>\n<li>R\u00e9alisation r\u00e9ussie du plus grand go-live (\u00c9tats-Unis)<\/li>\n<li>Obtention d\u2019informations exploitables gr\u00e2ce au reporting global <\/li>\n<li>Mise en \u0153uvre d\u2019am\u00e9liorations continues <\/li>\n<\/ul><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-1740724002\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1740724002\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-d94f78a e-con-full e-flex e-con e-child\" data-id=\"d94f78a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6446d9b e-con-full e-flex e-con e-child\" data-id=\"6446d9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2600c65 e-con-full e-flex e-con e-child\" data-id=\"2600c65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-dcd31fb e-con-full text-white e-flex e-con e-child\" data-id=\"dcd31fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7aa466 elementor-widget elementor-widget-heading\" data-id=\"c7aa466\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">27+<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b917d6 elementor-widget elementor-widget-heading\" data-id=\"0b917d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Pays<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1d49e42 e-con-full text-white e-flex e-con e-child\" data-id=\"1d49e42\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47772ed elementor-widget elementor-widget-heading\" data-id=\"47772ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">3.4K<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e2eb2a elementor-widget elementor-widget-heading\" data-id=\"9e2eb2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Employ\u00e9s<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c61f198 e-con-full text-white e-flex e-con e-child\" data-id=\"c61f198\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea3fb3 elementor-widget elementor-widget-heading\" data-id=\"5ea3fb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">35<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc5838c elementor-widget elementor-widget-heading\" data-id=\"dc5838c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Entit\u00e9s juridiques<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-9dae1ea e-con-full text-white e-flex e-con e-child\" data-id=\"9dae1ea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-228fede elementor-widget elementor-widget-heading\" data-id=\"228fede\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">9mois<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d960902 elementor-widget elementor-widget-heading\" data-id=\"d960902\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">D\u2019impl\u00e9mentation<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c167d1f e-con-full e-flex e-con e-child\" data-id=\"c167d1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d522f88 e-con-full e-flex e-con e-child\" data-id=\"d522f88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0ea6679 e-con-full e-flex e-con e-child\" data-id=\"0ea6679\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ee85d0 elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"0ee85d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"241\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Outdated-systems-and-performance-issues-image_1x-1.webp\" class=\"attachment-full size-full wp-image-17311\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><p class=\"text-orange\">2015<\/p>\n<p class=\"number-text\">01<\/p>\n<h3>Syst\u00e8mes obsol\u00e8tes et probl\u00e8mes de performance<\/h3>\n<ul>\n<li>Les syst\u00e8mes \u00e9taient surcharg\u00e9s par les int\u00e9grations et les personnalisations sp\u00e9cifiques aux pays<\/li>\n<li>La solution Dynamics AX arrivait en fin de vie <\/li>\n<li>Des probl\u00e8mes techniques et d\u2019infrastructure impactaient la performance du syst\u00e8me <\/li><\/ul><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5139194 e-con-full e-flex e-con e-child\" data-id=\"5139194\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba6763b elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"ba6763b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"241\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Global-success-with-sa.globals-managed-services-image_1x-1.webp\" class=\"attachment-full size-full wp-image-17312\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><p class=\"text-orange\">2016<\/p>\n<p class=\"number-text\">02<\/p>\n<h3>Succ\u00e8s mondial avec les services g\u00e9r\u00e9s de sa.global<\/h3>\n<ul>\n<li>Mise en \u0153uvre r\u00e9ussie de Microsoft Dynamics AX 2012 <\/li>\n<li>D\u00e9ploiement avec succ\u00e8s dans 35 entit\u00e9s juridiques dans 27 pays en 9 mois<\/li>\n<li>Recours aux services manag\u00e9s pour Microsoft Dynamics AX 2012<\/li>\n<\/ul><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-cd98c6a e-con-full e-flex e-con e-child\" data-id=\"cd98c6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7774f2a e-con-full e-flex e-con e-child\" data-id=\"7774f2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-420e738 elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"420e738\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"241\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Modernization-and-standardization-iamge_1x-1.webp\" class=\"attachment-full size-full wp-image-17313\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><p class=\"text-orange\">2022<\/p>\n<p class=\"number-text\">03<\/p>\n<h3>Modernisation et standardisation<\/h3>\n<ul>\n<li>Migration r\u00e9ussie vers Microsoft Dynamics 365<\/li>\n<li>Mise en place d\u2019un cadre interne pour harmoniser et standardiser les processus<\/li>\n<li>Int\u00e9gration de l\u2019automatisation du d\u00e9veloppement et des tests <\/li>\n<li>Utilisation des services manag\u00e9s pour Dynamics 365 apr\u00e8s chaque d\u00e9ploiement <\/li><\/ul><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f39e7a1 e-con-full e-flex e-con e-child\" data-id=\"f39e7a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0940016 elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"0940016\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"241\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Continued-progress-image_1x-1.webp\" class=\"attachment-full size-full wp-image-17314\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><p class=\"text-orange\">2023<\/p>\n<p class=\"number-text\">04<\/p>\n<h3>Progr\u00e8s continu<\/h3>\n<ul>\n<li>D\u00e9ploiements progressifs r\u00e9alis\u00e9s avec succ\u00e8s dans plusieurs sites \u00e0 travers le monde <\/li>\n<li>Extensions re\u00e7ues pour les mises \u00e0 jour de s\u00e9curit\u00e9 des unit\u00e9s utilisant Dynamics AX 2012<\/li>\n<li>Obtention d\u2019analyses exploitables \u00e0 partir du reporting global<\/li>\n<li>Conseil fourni pour la d\u00e9commission de Dynamics AX 2012<\/li>\n<\/ul><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-1740724003\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1740724003\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-fc219d3 e-con-full e-flex e-con e-child\" data-id=\"fc219d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3d4e757 e-con-full e-flex e-con e-child\" data-id=\"3d4e757\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1c1b79c e-con-full e-flex e-con e-child\" data-id=\"1c1b79c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1ae6a74 e-con-full text-white e-flex e-con e-child\" data-id=\"1ae6a74\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51b0101 elementor-widget elementor-widget-heading\" data-id=\"51b0101\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">2+<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9bd3a0 elementor-widget elementor-widget-heading\" data-id=\"d9bd3a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Pays<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-773af45 e-con-full text-white e-flex e-con e-child\" data-id=\"773af45\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a350dfe elementor-widget elementor-widget-heading\" data-id=\"a350dfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">200K<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4454a53 elementor-widget elementor-widget-heading\" data-id=\"4454a53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Employ\u00e9s<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-36a8a6b e-con-full text-white e-flex e-con e-child\" data-id=\"36a8a6b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-531fcbd e-con-full text-white e-flex e-con e-child\" data-id=\"531fcbd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0239269 e-con-full e-flex e-con e-child\" data-id=\"0239269\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c4771ce e-con-full e-flex e-con e-child\" data-id=\"c4771ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f2663a6 e-con-full e-flex e-con e-child\" data-id=\"f2663a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4d31f9 elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"e4d31f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"241\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Legacy-system-challenges-image-1.webp\" class=\"attachment-full size-full wp-image-17315\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><p class=\"text-orange\">2017<\/p>\n<p class=\"number-text\">01<\/p>\n<h3>D\u00e9fis li\u00e9s aux syst\u00e8mes existants<\/h3>\n<ul>\n<li>La solution Dynamics AX approchait de sa fin de vie <\/li>\n<li>Des probl\u00e8mes techniques et d\u2019infrastructure impactaient la productivit\u00e9<\/li>\n<\/ul><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-010d726 e-con-full e-flex e-con e-child\" data-id=\"010d726\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5033b20 elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"5033b20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"241\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/Modernization-and-standardization-iamge_1x-1.webp\" class=\"attachment-full size-full wp-image-17313\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><p class=\"text-orange\">2018<\/p>\n<p class=\"number-text\">02<\/p>\n<h3>Modernisation avec les services g\u00e9r\u00e9s de sa.global<\/h3>\n<ul>\n<li>Mise \u00e0 niveau de Microsoft Dynamics AX 2012 vers Dynamics 365<\/li>\n<li>Int\u00e9gration de Docentric, des solutions locales de reporting fiscal et de solutions d\u2019int\u00e9gration bancaire ind\u00e9pendantes<\/li>\n<\/ul><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-403b394 e-con-full e-flex e-con e-parent\" data-id=\"403b394\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5236fbb particles-cta no-dash elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-vc_cta\" data-id=\"5236fbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    \n    <div id=\"particles_6ad48dd25942e\"><\/div>\n\n    <style>\n        #particles_6ad48dd25942e {\n            position: absolute;\n            top: 0;\n            left: 0;\n            right: 0;\n            bottom: 0;\n        }\n        .vc_cta3_content-container {\n            position: relative;\n        }\n    <\/style>\n\n    <script type=\"text\/javascript\">\n        jQuery(document).ready(function ($) {\n            var screenWidth = $(window).width();\n            if(screenWidth < 1140) {\n                var defaultWidth = screenWidth;\n            } else {\n                var defaultWidth = 1140;\n            }\n            var marginLeft = (screenWidth - defaultWidth) \/ 2;\n\n            $('#particles_6ad48dd25942e').css({\n                'width': screenWidth + 'px',\n                'margin-left': '-' + marginLeft + 'px'\n            });\n\n            particlesJS('particles_6ad48dd25942e',\n\n                {\n                    \"particles\": {\n                        \"number\": {\n                            \"value\": 120,\n                            \"density\": {\n                                \"enable\": true,\n                                \"value_area\": 800\n                            }\n                        },\n                        \"color\": {\n                            \"value\": \"#ffffff\"\n                        },\n                        \"opacity\": {\n                            \"value\": 0.5,\n                            \"random\": false,\n                            \"anim\": {\n                                \"enable\": false,\n                                \"speed\": 1,\n                                \"opacity_min\": 0.1,\n                                \"sync\": false\n                            }\n                        },\n                        \"size\": {\n                            \"value\": 8,\n                            \"random\": true,\n                            \"anim\": {\n                                \"enable\": false,\n                                \"speed\": 40,\n                                \"size_min\": 0.1,\n                                \"sync\": false\n                            }\n                        },\n                        \"line_linked\": {\n                            \"enable\": true,\n                            \"distance\": 150,\n                            \"color\": \"#ffffff\",\n                            \"opacity\": 0.4,\n                            \"width\": 1\n                        },\n                        \"move\": {\n                            \"enable\": true,\n                            \"speed\": 6,\n                            \"direction\": \"none\",\n                            \"random\": false,\n                            \"straight\": false,\n                            \"out_mode\": \"out\",\n                            \"attract\": {\n                                \"enable\": false,\n                                \"rotateX\": 600,\n                                \"rotateY\": 1200\n                            }\n                        }\n                    },\n                    \"interactivity\": {\n                        \"detect_on\": \"canvas\",\n                        \"events\": {\n                            \"onhover\": {\n                                \"enable\": true,\n                                \"mode\": \"grab\"\n                            },\n                            \"onclick\": {\n                                \"enable\": true,\n                                \"mode\": \"push\"\n                            },\n                            \"resize\": true\n                        }\n                    },\n                    \"retina_detect\": true\n                }\n\n            );\n        });\n    <\/script>\n\n<div class=\"ce_cta ce_cta_6c8a6bfed550404f2c8e925201c48369 ce_text_left  add_button_right btn_align_center btn_button_block_ has-particles\" id=\"\">\n\t<div class=\"ce_cta__content\">\n\t\t<div class=\"ce_cta__content__header\">\n\t\t\t<h2  class='ce_cta__content__title '>Si vous \u00eates pr\u00eat \u00e0 :<\/h2>\t\t<\/div>\n\t\t\t\t\t<div class=\"ce_cta__content__text\">\n\t\t\t\t<ul style=\"color: #363636 !important;\">\n<li>R\u00e9duire les incidents D365 et les co\u00fbts de support impr\u00e9vus<\/li>\n<li>Passer d'un support r\u00e9actif par tickets \u00e0 une supervision proactive 24h\/24 et 7j\/7<\/li>\n<li>Lib\u00e9rer votre \u00e9quipe interne de la gestion constante des urgences\u2026<\/li>\n<\/ul>\n<p>\u2026 alors c'est le moment de demander un bilan gratuit de votre support D365.<\/p>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<div class=\"ce_cta__action\">\n\t\t<a\n\t\t\thref=\"\/fr\/contactez-nous\/\"\n\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\tclass=\"button\n\t\t\t\t\t\">\n\t\t\t<span>Commencer par une \u00e9valuation de d\u00e9couverte gratuite  &nbsp; \u2192<\/span>\n\t\t\t\t\t<\/a>\n\t<\/div>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e3c7497 e-flex e-con-boxed e-con e-parent\" data-id=\"e3c7497\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be83cdd elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"be83cdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center title_no_stripe\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Les questions fr\u00e9quemment pos\u00e9es\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b429b7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6b429b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez ce que signifient r\u00e9ellement les services de support pour Dynamics 365.\u00a0<a href=\"\/fr\/blogs\/comprendre-les-services-manages-pour-dynamics-365\/\" target=\"_blank\" rel=\"noopener\">Quels sont les services g\u00e9r\u00e9s pour Dynamics 365 ?<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-bd06b83 e-con-full e-flex e-con e-child\" data-id=\"bd06b83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c0cb101 e-con-full e-flex e-con e-child\" data-id=\"c0cb101\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1013089 no-dash elementor-widget elementor-widget-n-accordion\" data-id=\"1013089\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1680\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1680\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les services de support remplacent-ils mon support actuel ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1680\" class=\"elementor-element elementor-element-52f0f7f e-con-full e-flex e-con e-child\" data-id=\"52f0f7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba086ee elementor-widget elementor-widget-text-editor\" data-id=\"ba086ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Non. Les services de support s\u2019appuient sur votre mod\u00e8le de support existant.<br \/>Plut\u00f4t que de payer uniquement par incident, vous b\u00e9n\u00e9ficiez d\u2019une supervision proactive et d\u2019optimisations incluses dans un tarif mensuel pr\u00e9visible.<br \/>Vous pouvez conserver votre dispositif actuel bas\u00e9 sur les incidents et transf\u00e9rer progressivement les activit\u00e9s vers le mod\u00e8le de services de support.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1681\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1681\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Vais-je perdre le contr\u00f4le ou la visibilit\u00e9 sur mon environnement ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1681\" class=\"elementor-element elementor-element-fa2928c e-con-full e-flex e-con e-child\" data-id=\"fa2928c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7931038 elementor-widget elementor-widget-text-editor\" data-id=\"7931038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Absolument pas. Vous restez le d\u00e9cideur, et nous agissons comme une extension de votre \u00e9quipe.<br \/>Nous mettons \u00e0 votre disposition des tableaux de bord, des rapports d\u2019incidents et des synth\u00e8ses r\u00e9guli\u00e8res, afin que vous ayez en permanence une visibilit\u00e9 totale sur ce qui est supervis\u00e9, ajust\u00e9 et optimis\u00e9.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1682\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1682\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Notre support actuel nous convient ; tout fonctionne bien. <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1682\" class=\"elementor-element elementor-element-8580321 e-con-full e-flex e-con e-child\" data-id=\"8580321\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5a2d8b elementor-widget elementor-widget-text-editor\" data-id=\"a5a2d8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>C\u2019est effectivement une situation id\u00e9ale lorsque tout est stable. Toutefois, avec un support bas\u00e9 sur les incidents, les probl\u00e8mes sont souvent d\u00e9tect\u00e9s uniquement lorsqu\u2019ils commencent \u00e0 impacter les utilisateurs ou l\u2019activit\u00e9.<br \/>Les services de support apportent une approche proactive, avec de la supervision continue, l\u2019application de correctifs et une optimisation r\u00e9guli\u00e8re, afin d\u2019identifier et de traiter les probl\u00e8mes en amont \u2014 avant qu\u2019ils ne deviennent critiques pour votre entreprise.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1683\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1683\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les services de support sont trop chers ; nous pr\u00e9f\u00e9rons payer par ticket. <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1683\" class=\"elementor-element elementor-element-4a431dd e-con-full e-flex e-con e-child\" data-id=\"4a431dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74f425a elementor-widget elementor-widget-text-editor\" data-id=\"74f425a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00c0 premi\u00e8re vue, le paiement par ticket peut sembler plus \u00e9conomique. Cependant, les incidents non planifi\u00e9s, les interruptions de service et les interventions d\u2019urgence en dehors des horaires de travail g\u00e9n\u00e8rent rapidement des co\u00fbts \u00e9lev\u00e9s.<br \/>\nLes services de support permettent de lisser ces d\u00e9penses dans un forfait mensuel pr\u00e9visible et r\u00e9duisent souvent le co\u00fbt total de possession, en \u00e9vitant les incidents majeurs et les interruptions critiques.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1684\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1684\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Nous pouvons g\u00e9rer Dynamics 365 en interne ; nous n\u2019avons pas besoin d\u2019un partenaire externe. <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1684\" class=\"elementor-element elementor-element-b212349 e-con-full e-flex e-con e-child\" data-id=\"b212349\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-179c234 elementor-widget elementor-widget-text-editor\" data-id=\"179c234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous ne sommes pas l\u00e0 pour remplacer votre \u00e9quipe, mais pour la compl\u00e9ter.<br \/>\nLes services de support prennent en charge les t\u00e2ches r\u00e9currentes et chronophages \u2014 comme la supervision, l\u2019application des correctifs et les mises \u00e0 niveau \u2014 afin que vos \u00e9quipes internes puissent se concentrer sur des projets strat\u00e9giques \u00e0 plus forte valeur ajout\u00e9e et sur l\u2019am\u00e9lioration des processus m\u00e9tiers.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1685\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1685\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Je ne vois pas suffisamment de valeur ; nous faisons appel au support seulement de mani\u00e8re occasionnelle. <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1685\" class=\"elementor-element elementor-element-2152c88 e-con-full e-flex e-con e-child\" data-id=\"2152c88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3054c05 elementor-widget elementor-widget-text-editor\" data-id=\"3054c05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les services de support ne se limitent pas \u00e0 la gestion des incidents.<br \/>\nIls incluent \u00e9galement l\u2019optimisation proactive, le renforcement de la s\u00e9curit\u00e9, l\u2019optimisation des performances et l\u2019accompagnement \u00e0 l\u2019adoption des licences, afin de vous aider \u00e0 tirer le maximum de valeur de l\u2019investissement Dynamics 365 que vous r\u00e9alisez d\u00e9j\u00e0.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a0e8a33 e-con-full e-flex e-con e-child\" data-id=\"a0e8a33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bf9d2b no-dash elementor-widget elementor-widget-n-accordion\" data-id=\"6bf9d2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1130\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1130\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Nous craignons de perdre le contr\u00f4le ou la visibilit\u00e9. <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1130\" class=\"elementor-element elementor-element-9ea1f87 e-con-full e-flex e-con e-child\" data-id=\"9ea1f87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fda7986 elementor-widget elementor-widget-text-editor\" data-id=\"fda7986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Vous conservez un contr\u00f4le total sur les priorit\u00e9s et les d\u00e9cisions.<br \/>\nNous vous fournissons des reportings clairs, des tableaux de bord et des SLA, vous offrant une visibilit\u00e9 compl\u00e8te sur la disponibilit\u00e9, les tendances d\u2019incidents et les am\u00e9liorations apport\u00e9es.<br \/>\nNous agissons comme une extension de votre \u00e9quipe \u2014 pas comme une bo\u00eete noire.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1131\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1131\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Nous ne sommes pas pr\u00eats ; notre environnement est trop complexe \/ instable. <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1131\" class=\"elementor-element elementor-element-fbd0d6b e-con-full e-flex e-con e-child\" data-id=\"fbd0d6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d33aa62 elementor-widget elementor-widget-text-editor\" data-id=\"d33aa62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Justement, les services de support sont particuli\u00e8rement adapt\u00e9s aux environnements complexes ou instables.<br \/>\nNous commen\u00e7ons par un diagnostic et un plan de stabilisation, puis mettons en place la supervision et la gouvernance n\u00e9cessaires pour vous permettre de reprendre le contr\u00f4le \u2014 et sortir progressivement du mode r\u00e9actif et des crises.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1132\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1132\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Notre budget est serr\u00e9 cette ann\u00e9e ; nous ne pouvons pas ajouter un nouveau forfait mensuel. <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1132\" class=\"elementor-element elementor-element-498b46d e-con-full e-flex e-con e-child\" data-id=\"498b46d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc639aa elementor-widget elementor-widget-text-editor\" data-id=\"cc639aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous pouvons mettre en place une approche progressive, en d\u00e9marrant par les domaines les plus critiques \u2014 comme la disponibilit\u00e9 et la s\u00e9curit\u00e9 \u2014 afin de limiter les risques sans engagement global imm\u00e9diat.<br \/>\nDe nombreux clients constatent que la pr\u00e9vention d\u2019une seule interruption majeure suffit souvent \u00e0 rentabiliser le co\u00fbt mensuel des services de support.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1133\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1133\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Nous avons d\u00e9j\u00e0 un partenaire Microsoft \/ autre, pourquoi changer ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1133\" class=\"elementor-element elementor-element-fcf5f90 e-con-full e-flex e-con e-child\" data-id=\"fcf5f90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-044b924 elementor-widget elementor-widget-text-editor\" data-id=\"044b924\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez conserver vos relations existantes. Les services de support peuvent fonctionner en compl\u00e9ment de votre partenaire actuel, en se concentrant sur les op\u00e9rations continues, la supervision et l\u2019optimisation, afin de vous offrir une couverture 24h\/24 et 7j\/7 ainsi qu\u2019un alignement plus \u00e9troit avec vos objectifs m\u00e9tier.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1134\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1134\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Nous ne sommes pas certains d\u2019avoir besoin d\u2019un support 24h\/24 et 7j\/7.  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1134\" class=\"elementor-element elementor-element-88086ef e-con-full e-flex e-con e-child\" data-id=\"88086ef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5eeca6d elementor-widget elementor-widget-text-editor\" data-id=\"5eeca6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>M\u00eame si vos utilisateurs ne sont actifs que durant les horaires de travail, Dynamics 365 ex\u00e9cute des traitements en arri\u00e8re-plan, des int\u00e9grations et des synchronisations en continu. Les services de support permettent de d\u00e9tecter les incidents pendant la nuit, afin que vos \u00e9quipes commencent la journ\u00e9e avec un syst\u00e8me stable plut\u00f4t qu\u2019avec une panne inattendue.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Arr\u00eatez de payer chaque appel d\u2019assistance Dynamics 365 : Passez \u00e0 un plan de services de support pr\u00e9visible et proactif Les services de support pour Microsoft Dynamics 365 s\u2019adressent aux clients existants souhaitant adopter une approche proactive : r\u00e9duire les incidents, optimiser les co\u00fbts de support et b\u00e9n\u00e9ficier d\u2019une supervision experte 24h\/24 et 7j\/7, plut\u00f4t<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20633","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Les services g\u00e9r\u00e9s de Dynamics 365 : Mettre fin aux co\u00fbts du mode bas\u00e9 sur les tickets<\/title>\n<meta name=\"description\" content=\"Mettre fin aux factures bas\u00e9es sur les tickets D365. Passez aux services g\u00e9r\u00e9s : co\u00fbts pr\u00e9visibles, supervision 24\/7, z\u00e9ro incident critique P1A, environ 20 % d\u2019\u00e9conomies sur Azure. Audit de sant\u00e9 gratuit \u2013 r\u00e9servez d\u00e8s maintenant.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365-services-de-support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les services g\u00e9r\u00e9s de Dynamics 365 : Mettre fin aux co\u00fbts du mode bas\u00e9 sur les tickets\" \/>\n<meta property=\"og:description\" content=\"Mettre fin aux factures bas\u00e9es sur les tickets D365. Passez aux services g\u00e9r\u00e9s : co\u00fbts pr\u00e9visibles, supervision 24\/7, z\u00e9ro incident critique P1A, environ 20 % d\u2019\u00e9conomies sur Azure. 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