{"id":20388,"date":"2026-03-25T15:16:19","date_gmt":"2026-03-25T15:16:19","guid":{"rendered":"http:\/\/dynamics.saglobal.com\/dynamics-365-crm\/"},"modified":"2026-06-10T12:33:09","modified_gmt":"2026-06-10T12:33:09","slug":"dynamics-365-crm","status":"publish","type":"page","link":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365-crm\/","title":{"rendered":"Dynamics 365 CRM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20388\" class=\"elementor elementor-20388 elementor-14820\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5a7db32 e-flex e-con-boxed e-con e-parent\" data-id=\"5a7db32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8648ed2 e-con-full e-flex e-con e-child\" data-id=\"8648ed2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-27547df e-con-full e-flex e-con e-child\" data-id=\"27547df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d396f5 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"4d396f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h1 style=\"color: #FFFFFF;text-align: left;font-weight:300\" class=\"consulting-custom-title\">Qu\u2019est-ce que Microsoft Dynamics 365 CRM\u202f?\n<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e49b10 text-white elementor-widget elementor-widget-text-editor\" data-id=\"9e49b10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Microsoft Dynamics 365 CRM est la plateforme de gestion de la relation client (CRM) de Microsoft, qui permet aux entreprises d\u2019unifier leurs processus de vente, marketing et service client au sein d\u2019une plate-forme unique.<\/p>\n<p>Pour les organisations qui utilisent des anciens logiciels CRM, travailler avec un partenaire Microsoft Dynamics 365 CRM certifi\u00e9 permet d\u2019avoir une trajectoire claire de modernisation, d\u2019optimisation et de migration de leur syst\u00e8me.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e5941e elementor-widget elementor-widget-button\" data-id=\"5e5941e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contactez-nous\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez une d\u00e9monstration de Microsoft Dynamics 365 CRM  \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-da74be4 e-con-full e-flex e-con e-child\" data-id=\"da74be4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31c2878 elementor-widget elementor-widget-image\" data-id=\"31c2878\" data-element_type=\"widget\" data-e-type=\"widget\" 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e-con-boxed e-con e-parent\" data-id=\"a5462d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53d14e9 particles-cta elementor-widget__width-initial elementor-widget elementor-widget-vc_cta\" data-id=\"53d14e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    \n    <div id=\"particles_6ad48dd1211f0\"><\/div>\n\n    <style>\n        #particles_6ad48dd1211f0 {\n            position: absolute;\n            top: 0;\n            left: 0;\n            right: 0;\n            bottom: 0;\n        }\n        .vc_cta3_content-container {\n            position: relative;\n        }\n    <\/style>\n\n    <script type=\"text\/javascript\">\n        jQuery(document).ready(function ($) {\n            var screenWidth = $(window).width();\n            if(screenWidth < 1140) {\n             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\"onclick\": {\n                                \"enable\": true,\n                                \"mode\": \"push\"\n                            },\n                            \"resize\": true\n                        }\n                    },\n                    \"retina_detect\": true\n                }\n\n            );\n        });\n    <\/script>\n\n<div class=\"ce_cta ce_cta_0b99fbb672d0e5f9230e880c0c3caf6c ce_text_center  add_button_bottom btn_align_center btn_button_block_ has-particles\" id=\"\">\n\t<div class=\"ce_cta__content\">\n\t\t<div class=\"ce_cta__content__header\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ce_cta__content__text\">\n\t\t\t\t<p><strong>Remarque : <\/strong>Microsoft a fait \u00e9voluer la d\u00e9nomination de son CRM vers Microsoft Dynamics 365 Customer Engagement (CE). Cependant, beaucoup de consultants et d\u00e9cideurs utilisent encore l\u2019appellation Dynamics 365 CRM. Dans cette transition, Microsoft met davantage l\u2019accent sur les services et d\u00e9ploiements cloud.<\/p>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b608ade e-flex e-con-boxed e-con e-parent\" data-id=\"b608ade\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a8c15 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"a9a8c15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Pourquoi les CRM anciennes g\u00e9n\u00e9rations sont un frein \u00e0 la croissance\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd50fdd elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"dd50fdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>De nombreuses soci\u00e9t\u00e9s s\u2019appuient sur des CRM qui n\u2019ont pas \u00e9t\u00e9 con\u00e7us pour les environnements actuels, connect\u00e9s et g\u00e9r\u00e9s gr\u00e2ce \u00e0 la donn\u00e9e. \u00c0 mesure que les interactions clients se complexifient, ces limites ont un impact n\u00e9gatif sur l\u2019efficacit\u00e9 op\u00e9rationnelle, la pr\u00e9visibilit\u00e9 du chiffre d\u2019affaires et la visibilit\u00e9 pour la direction.<\/p>\n<p>Les probl\u00e8mes les plus fr\u00e9quemment rencontr\u00e9s\u202f:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c43796e e-con-full e-flex e-con e-child\" data-id=\"c43796e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-711dc77 e-con-full e-flex e-con e-child\" data-id=\"711dc77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85544dc elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"85544dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Une visibilit\u00e9 limit\u00e9e sur la performance commerciale et le pipeline<\/h3><p class=\"elementor-image-box-description\">Lorsque les donn\u00e9es CRM sont dispers\u00e9es au sein de plusieurs logiciels, les \u00e9quipes dirigeantes ont peu d\u2019informations en temps r\u00e9el sur la performance des ventes, les co\u00fbts d\u2019acquisition et les pr\u00e9visions commerciales<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5caa008 e-con-full e-flex e-con e-child\" data-id=\"5caa008\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e60f4fd elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"e60f4fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Des reporting et prises de d\u00e9cision incoh\u00e9rents<\/h3><p class=\"elementor-image-box-description\">Quand les sources de donn\u00e9es ne sont pas connect\u00e9es, le reporting entre les services est souvent incoh\u00e9rent. Il devient difficile pour la direction de se fier aux pr\u00e9visions et de d\u00e9cider d\u2019initiatives strat\u00e9giques.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-efa2da3 e-con-full e-flex e-con e-child\" data-id=\"efa2da3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0788884 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"0788884\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Des flux manuels qui ralentissent les \u00e9quipes<\/h3><p class=\"elementor-image-box-description\">Les syst\u00e8mes dat\u00e9s n\u00e9cessitent souvent de la saisie manuelle et des actions en doublon\u202f; leurs outils non int\u00e9gr\u00e9s r\u00e9duisent la productivit\u00e9 des \u00e9quipes commerciales, marketing et service. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-16dd88d e-con-full e-flex e-con e-child\" data-id=\"16dd88d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-961159e elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"961159e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Des risques en termes de conformit\u00e9 et de gouvernance<\/h3><p class=\"elementor-image-box-description\">Sans processus standardis\u00e9s ni pistes d\u2019audit, on peut rencontrer des probl\u00e8mes de gouvernance des donn\u00e9es et des risques de conformit\u00e9 qui augmentent l\u2019exposition de l\u2019entreprise.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffc76f8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ffc76f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les soci\u00e9t\u00e9s qui travaillent avec un partenaire Microsoft Dynamics 365 CRM certifi\u00e9 sont mieux arm\u00e9es pour relever ces d\u00e9fis. Elles peuvent optimiser leur strat\u00e9gie de d\u00e9ploiement, comprendre les facteurs qui influencent le co\u00fbt Dynamics CRM, la structure de licensing et les perspectives de mise \u00e0 l\u2019\u00e9chelle de leur plate-forme.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8f08f5b e-flex e-con-boxed e-con e-parent\" data-id=\"8f08f5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-552f7bd elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"552f7bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Comment Microsoft Dynamics 365 CRM connecte et optimise les op\u00e9rations\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65b6d4d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"65b6d4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le CRM centralise la <a href=\"\/fr\/dynamics-365\/customer-engagement\/\" target=\"_blank\" rel=\"noopener\">relation client<\/a> entre les services de l\u2019entreprise, am\u00e9liore le travail collaboratif, automatise les flux et g\u00e9n\u00e8re des analyses en temps r\u00e9el. En r\u00e9unissant donn\u00e9es clients, pipelines de vente, activit\u00e9 marketing et interactions avec l\u2019\u00e9quipe service client, il donne une vision compl\u00e8te du cycle de vie client.<\/p>\n<p>Cette visibilit\u00e9 permet aux dirigeants d\u2019identifier les opportunit\u00e9s, de g\u00e9rer les risques et d\u2019optimiser la performance commerciale. L&rsquo;automatisation r\u00e9duit les efforts manuels, et les tableaux de bord en temps r\u00e9el permettent de prendre des d\u00e9cisions plus rapidement et en s\u2019appuyant sur des donn\u00e9es. En travaillant avec un partenaire qui connait bien Microsoft Dynamics CRM, vous vous assurez de le mettre en place en alignement avec vos objectifs op\u00e9rationnels et strat\u00e9giques.<\/p>\n<p>Les principes-cl\u00e9s du d\u00e9ploiement\u202f:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-9db714f e-con-full e-flex e-con e-child\" data-id=\"9db714f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-22b0cf1 e-con-full e-flex e-con e-child\" data-id=\"22b0cf1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65b4795 elementor-widget elementor-widget-image\" data-id=\"65b4795\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"657\" height=\"671\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/How-Microsoft-Dynamics-365-CRM-connects-image_1x.webp\" class=\"attachment-full size-full wp-image-20390\" alt=\"Microsoft Dynamics 365: CRM connects and optimizes operations\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e0da4b5 e-con-full no-dash e-flex e-con e-child\" data-id=\"e0da4b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6b4f3a box-ul elementor-widget elementor-widget-image-box\" data-id=\"f6b4f3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Coh\u00e9rence op\u00e9rationnelle<\/p><p class=\"elementor-image-box-description\">Les \u00e9quipes suivent des r\u00e8gles structur\u00e9es de vente, marketing et service gr\u00e2ce aux process standardis\u00e9s.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9528511 box-ul elementor-widget elementor-widget-image-box\" data-id=\"9528511\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Visibilit\u00e9 pour la direction<\/p><p class=\"elementor-image-box-description\">Les tableaux de bord en temps r\u00e9el apportent des analyses fiables sur la performance du pipeline et l\u2019engagement client.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77a1b0d box-ul elementor-widget elementor-widget-image-box\" data-id=\"77a1b0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Efficacit\u00e9 et automatisation<\/p><p class=\"elementor-image-box-description\">Les workflows automatis\u00e9s r\u00e9duisent la routine op\u00e9rationnelle et permettent aux \u00e9quipes de se concentrer sur des activit\u00e9s \u00e0 forte valeur ajout\u00e9e.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f3688d box-ul elementor-widget elementor-widget-image-box\" data-id=\"6f3688d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Mise \u00e0 l\u2019\u00e9chelle pour accompagner la croissance<\/p><p class=\"elementor-image-box-description\">La plateforme \u00e9volue avec votre organisation, en prenant en charge le d\u00e9veloppement, l\u2019ouverture de nouveaux march\u00e9s et les nouveaux besoins fonctionnels.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5613beb e-flex e-con-boxed e-con e-parent\" data-id=\"5613beb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01a2264 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"01a2264\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Modules cl\u00e9s de Microsoft Dynamics 365 CRM\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-eb1e823 e-con-full e-flex e-con e-child\" data-id=\"eb1e823\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c550d5b e-con-full e-flex e-con e-child\" data-id=\"c550d5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46c0ae3 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"46c0ae3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Sales-Management-icon_1x.webp\" class=\"attachment-full size-full wp-image-20391\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Gestion des ventes<\/h3><p class=\"elementor-image-box-description\">Les \u00e9quipes commerciales ont les moyens de piloter leur pipeline de fa\u00e7on structur\u00e9e, de suivre les opportunit\u00e9s et de s\u2019appuyer sur des analyses pr\u00e9dictives pour conclure plus vite et donner des pr\u00e9visions de revenus plus fiables<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c28b1e8 e-con-full e-flex e-con e-child\" data-id=\"c28b1e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b409688 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"b409688\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Marketing-Automation-icon_1x.webp\" class=\"attachment-full size-full wp-image-20392\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Automatisation marketing<\/h3><p class=\"elementor-image-box-description\">Sert \u00e0 cr\u00e9er des campagnes cibl\u00e9es, g\u00e9rer les parcours clients et mesurer la performance marketing gr\u00e2ce \u00e0 des analyses enrichies par la donn\u00e9e.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-26d690a e-con-full e-flex e-con e-child\" data-id=\"26d690a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2ebd27 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"b2ebd27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Customer-Service-icon_1x-1.webp\" class=\"attachment-full size-full wp-image-20393\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Service client<\/h3><p class=\"elementor-image-box-description\">Vous offrez des exp\u00e9riences client coh\u00e9rentes lors de la gestion des tickets et remont\u00e9es de probl\u00e8mes, quel que soit le canal de support utilis\u00e9, gr\u00e2ce aux fiches clients consolid\u00e9es de tous les inputs des \u00e9quipes<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1ab07f8 e-con-full e-flex e-con e-child\" data-id=\"1ab07f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7032bf4 e-con-full e-flex e-con e-child\" data-id=\"7032bf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66e5671 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"66e5671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Field-Service-icon.webp\" class=\"attachment-full size-full wp-image-20394\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Service technique<\/h3><p class=\"elementor-image-box-description\">Optimisez les op\u00e9rations de service sur le terrain via une seule console\u202fpermettant la coordination de la planification et l\u2019affectation des techniciens, et montrant l\u2019historique d\u2019intervention<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-10081b3 e-con-full e-flex e-con e-child\" data-id=\"10081b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd12ea1 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"bd12ea1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Customer-insights-icon_1x.webp\" class=\"attachment-full size-full wp-image-20395\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Connaissance client<\/h3><p class=\"elementor-image-box-description\">Pour mieux comprendre les comportements clients et adopter des approches personnalis\u00e9es, gr\u00e2ce aux analyses et donn\u00e9es centralis\u00e9es.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6eee058 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"6eee058\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb5260b elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"fb5260b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Reporting-and-analytics-icon_1x.webp\" class=\"attachment-full size-full wp-image-20396\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Reporting et analytique<\/h3><p class=\"elementor-image-box-description\">La direction de l\u2019entreprise peut avoir une vue temps r\u00e9el de la performance sur l\u2019ensemble du cycle de vie client \u00e0 travers des tableaux de bord int\u00e9gr\u00e9s et des fonctionnalit\u00e9s avanc\u00e9es de reporting <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ac2cf20 e-con-full e-flex e-con e-child\" data-id=\"ac2cf20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3fa3203 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"3fa3203\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe19637 elementor-widget elementor-widget-button\" data-id=\"fe19637\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contactez-nous\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Planifiez votre pr\u00e9sentation personnalis\u00e9e de Microsoft Dynamics 365 CRM \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f4e0edf e-flex e-con-boxed e-con e-parent\" data-id=\"f4e0edf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3507c83 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"3507c83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Pourquoi travailler avec sa.global\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f29dfe6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f29dfe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Choisir le bon partenaire pour impl\u00e9menter Microsoft Dynamics 365 CRM est essentiel pour en tirer le meilleur parti. Chez sa.global, nous aidons les organisations \u00e0 moderniser leur environnement CRM, et dirigeons leurs investissements technologiques vers ce qui peut avoir des r\u00e9sultats mesurables.<\/p>\n<p>Les avantages principaux :<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-eee8355 e-con-full e-flex e-con e-child\" data-id=\"eee8355\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8a6e8a1 e-con-full e-flex e-con e-child\" data-id=\"8a6e8a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-030c521 elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"030c521\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>Une expertise reconnue par Microsoft :<\/b> Nous sommes partenaires de longue date reconnus \u00e0 l\u2019international, membres de Microsoft Inner Circle.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c757c2c elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"c757c2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>Des capacit\u00e9s de d\u00e9ploiement \u00e0 l\u2019international :<\/b> Nos \u00e9quipes sont r\u00e9parties sur plusieurs r\u00e9gions et fournissent des services d\u2019impl\u00e9mentation et de support coh\u00e9rents.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a578ba9 elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"a578ba9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>Une sp\u00e9cialisation sectorielle :<\/b> Nous avons une solide exp\u00e9rience au service des entreprises de services professionnels, de l\u2019industrie et des activit\u00e9s orient\u00e9es projets.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f201e2 elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"3f201e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>Une m\u00e9thodologie d\u2019impl\u00e9mentation acc\u00e9l\u00e9r\u00e9e :<\/b> Nous utilisons des mod\u00e8les \u00e9prouv\u00e9s qui r\u00e9duisent les d\u00e9lais de d\u00e9ploiement tout en respectant la gouvernance et le niveau de qualit\u00e9 vis\u00e9s. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd4dbc elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"4dd4dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>Des services 24h\/24 :<\/b> Supervision continue, optimisation et support technique de votre plateforme.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f13706 elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"0f13706\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>L\u2019aide \u00e0 l\u2019adoption et conduite du changement :<\/b> Nous avons d\u00e9velopp\u00e9 des programmes structur\u00e9s pour faciliter l\u2019adoption du logiciel par vos \u00e9quipes.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1952249 elementor-position-left no-dash elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"1952249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>Un d\u00e9ploiement orient\u00e9 r\u00e9sultats :<\/b> Un focus sur des indicateurs m\u00e9tiers mesurables (dont l\u2019efficacit\u00e9 op\u00e9rationnelle, la croissance du chiffre d\u2019affaires et l\u2019am\u00e9lioration de l\u2019engagement client).<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f727852 e-con-full e-flex e-con e-child\" data-id=\"f727852\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c2e2f1 elementor-widget elementor-widget-image\" data-id=\"2c2e2f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"669\" height=\"622\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Why-partner-with-sa.global-image_1x.webp\" class=\"attachment-full size-full wp-image-20397\" alt=\"Trusted global erp implementation partner\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e3c7497 e-flex e-con-boxed e-con e-parent\" data-id=\"e3c7497\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be83cdd elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"be83cdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">FAQs\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1013089 no-dash elementor-widget elementor-widget-n-accordion\" data-id=\"1013089\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1680\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1680\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u00c0 quoi sert Microsoft Dynamics 365 CRM\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1680\" class=\"elementor-element elementor-element-52f0f7f e-con-full e-flex e-con e-child\" data-id=\"52f0f7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba086ee elementor-widget elementor-widget-text-editor\" data-id=\"ba086ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le logiciel vise \u00e0 faire converger les activit\u00e9s commerciales, marketing, support et service client au sein d\u2019une plateforme unique. Il centralise les donn\u00e9es clients, automatise des flux et fournit des analyses en temps r\u00e9el pour am\u00e9liorer la productivit\u00e9, la collaboration et la performance commerciale.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1681\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1681\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Peut-il s\u2019int\u00e9grer \u00e0 Microsoft 365 et \u00e0 Power BI\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1681\" class=\"elementor-element elementor-element-fa2928c e-con-full e-flex e-con e-child\" data-id=\"fa2928c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7931038 elementor-widget elementor-widget-text-editor\" data-id=\"7931038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Microsoft Dynamics 365 CRM s\u2019int\u00e8gre avec Microsoft 365 (Outlook, Teams, Excel) et peut \u00eatre connect\u00e9 \u00e0 <a href=\"\/fr\/power-platform\/power-bi\/\" target=\"_blank\" rel=\"noopener\">Power BI<\/a> pour nourrir des tableaux de bord interactifs et des analyses avanc\u00e9es.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1682\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1682\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Peut-on migrer depuis un CRM existant (legacy)\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1682\" class=\"elementor-element elementor-element-8580321 e-con-full e-flex e-con e-child\" data-id=\"8580321\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5a2d8b elementor-widget elementor-widget-text-editor\" data-id=\"a5a2d8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Les entreprises peuvent migrer depuis d\u2019anciens CRM (Microsoft ou non) vers Microsoft Dynamics 365 CRM en adoptant une d\u00e9marche structur\u00e9e. Un partenaire sp\u00e9cialis\u00e9 peut \u00e9valuer l\u2019existant, d\u00e9finir la feuille de route de migration et r\u00e9aliser la transition en limitant les perturbations.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1683\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1683\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel support est disponible apr\u00e8s impl\u00e9mentation\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1683\" class=\"elementor-element elementor-element-4a431dd e-con-full e-flex e-con e-child\" data-id=\"4a431dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74f425a elementor-widget elementor-widget-text-editor\" data-id=\"74f425a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les d\u00e9ploiements ont g\u00e9n\u00e9ralement besoin de support applicatif, d\u2019optimisations, d\u2019accompagnement utilisateur et de mises \u00e0 jour. Opter pour un contrat \u00ab\u202fManaged Services\u202f\u00bb permet de s\u00e9curiser la continuit\u00e9 d\u2019activit\u00e9, d\u2019am\u00e9liorer la qualit\u00e9 des process et de tirer le meilleur parti de Microsoft Dynamics 365 CRM dans la dur\u00e9e.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1684\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1684\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment choisir les bons modules CRM\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1684\" class=\"elementor-element elementor-element-b212349 e-con-full e-flex e-con e-child\" data-id=\"b212349\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-179c234 elementor-widget elementor-widget-text-editor\" data-id=\"179c234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le choix d\u00e9pend de vos priorit\u00e9s op\u00e9rationnelles (gestion commerciale, automatisation marketing ou optimisation du service aux clients). En phase initiale de projet, une analyse et \u00e9valuation permet de d\u00e9terminer quelles fonctionnalit\u00e9s correspondent le mieux aux objectifs strat\u00e9giques de votre soci\u00e9t\u00e9. Cette approche garantit une gestion efficace des licences et une optimisation de votre budget.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1685\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1685\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment mettre \u00e0 niveau son CRM vers Dynamics 365\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1685\" class=\"elementor-element elementor-element-ec68559 e-con-full e-flex e-con e-child\" data-id=\"ec68559\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3465079 elementor-widget elementor-widget-text-editor\" data-id=\"3465079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si vous utilisez des versions ant\u00e9rieures de CRM Microsoft Dynamics, vous pouvez faire \u00e9voluer ou migrer vers Dynamics 365 par \u00e9tapes. Ceci afin de pr\u00e9server vos investissements tout en vous dotant de capacit\u00e9s cloud d\u2019analytique et d\u2019automatisation avanc\u00e9es.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\\u00c0 quoi sert Microsoft Dynamics 365 CRM\\u202f?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Le logiciel vise \\u00e0 faire converger les activit\\u00e9s commerciales, marketing, support et service client au sein d\\u2019une plateforme unique. 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