{"id":20237,"date":"2026-03-27T17:43:30","date_gmt":"2026-03-27T17:43:30","guid":{"rendered":"http:\/\/dynamics.saglobal.com\/dynamics-365-customer-insights\/"},"modified":"2026-06-08T13:32:12","modified_gmt":"2026-06-08T13:32:12","slug":"dynamics-365-customer-insights","status":"publish","type":"page","link":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-insights\/","title":{"rendered":"Dynamics 365 Customer Insights"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20237\" class=\"elementor elementor-20237 elementor-15066\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7d08df9 e-flex e-con-boxed e-con e-parent\" data-id=\"7d08df9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e2c4959 e-con-full e-flex e-con e-child\" data-id=\"e2c4959\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b3dcb35 e-con-full e-flex e-con e-child\" data-id=\"b3dcb35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7248603 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-html\" data-id=\"7248603\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"What is Microsoft Dynamics 365 Customer Insights used for?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Microsoft Dynamics 365 Customer Insights is used to unify customer data and generate actionable insights across the organization. As a leading customer analytics software, it helps businesses understand behavior, improve segmentation, and drive personalized engagement.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"How does Microsoft Dynamics 365 Customer Insights improve business operations?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Microsoft Dynamics 365 Customer Insights improves operations by eliminating data silos and delivering real-time, AI-driven insights. It enables organizations to act on unified customer intelligence, similar to advanced customer research platforms but with deeper automation and scalability.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"Is Microsoft Dynamics 365 Customer Insights suitable for mid-sized organizations?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Yes, Microsoft Dynamics 365 Customer Insights is designed to scale, making it suitable for both mid-sized and large enterprises. Its cloud-based architecture allows organizations to adopt customer analytics software capabilities without heavy infrastructure investment.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"How long does it take to implement Microsoft Dynamics 365 Customer Insights?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Implementation timelines for Microsoft Dynamics 365 Customer Insights vary based on data complexity and integration scope. Most organizations can begin realizing value within weeks by connecting existing systems and customer research platforms.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"Does Microsoft Dynamics 365 Customer Insights integrate with other Microsoft tools?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Yes, Microsoft Dynamics 365 Customer Insights integrates seamlessly with Microsoft Azure, Power BI, Power Platform, and Microsoft 365. This integration enhances customer analytics software capabilities with advanced reporting, automation, and AI-driven insights.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"Can Microsoft Dynamics 365 Customer Insights replace traditional customer research platforms?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Microsoft Dynamics 365 Customer Insights complements and often replaces traditional customer research platforms by providing real-time, unified data insights. Unlike static tools, it functions as dynamic customer analytics software that continuously updates customer profiles and predictions.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"Can organizations migrate to Microsoft Dynamics 365 Customer Insights from legacy systems?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Yes, organizations can migrate data from legacy systems into Microsoft Dynamics 365 Customer Insights using built-in connectors and integration tools. This allows businesses to modernize their customer analytics software environment without losing historical data.\"\r\n    }\r\n  },{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"What support is available after implementing Microsoft Dynamics 365 Customer Insights?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"What support is available after implementing Microsoft Dynamics 365 Customer Insights?\"\r\n    }\r\n  }]\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbd215e elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"bbd215e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h1 style=\"color: #FFFFFF;text-align: left;font-weight:300\" class=\"consulting-custom-title\">Qu\u2019est-ce que Microsoft Dynamics 365 Customer Insights\u202f?\n<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60d8027 text-white elementor-widget elementor-widget-text-editor\" data-id=\"60d8027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Microsoft Dynamics 365 Customer Insights est une plateforme cloud de donn\u00e9es et d\u2019analyses clients, bas\u00e9e sur l\u2019IA, con\u00e7ue pour unifier, analyser et activer les donn\u00e9es clients \u00e0 l\u2019\u00e9chelle de l\u2019entreprise (elle s\u2019int\u00e8gre \u00e0 Dynamics 365 Marketing pour activer des campagnes pilot\u00e9es par l\u2019IA).<\/p>\n<p>En tirant parti des capacit\u00e9s d\u2019un logiciel d\u2019analyse clients enrichi par l\u2019IA et \u00e9volutif, les soci\u00e9t\u00e9s peuvent passer d\u2019un mode r\u00e9actif \u00e0 des prises de d\u00e9cisions proactives, nourries par des insights pr\u00e9dictifs.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9db2561 elementor-widget elementor-widget-button\" data-id=\"9db2561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contactez-nous\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9monstration Microsoft Dynamics 365 Customer Insights    \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-44b8326 e-con-full e-flex e-con e-child\" data-id=\"44b8326\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54737af elementor-widget elementor-widget-image\" data-id=\"54737af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/banner_image_1x.webp\" title=\"microsoft dynamics 365 customer insights\" alt=\"microsoft dynamics 365 customer insights\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-dcc8954 e-flex e-con-boxed e-con e-parent\" data-id=\"dcc8954\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edcc9aa elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"edcc9aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Comment une vue client limit\u00e9e freine la croissance\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b3a98a elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"5b3a98a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>De petits d\u00e9fauts d\u2019information sur vos clients peuvent vous faire manquer des opportunit\u00e9s de personnalisation, faire baisser l\u2019efficacit\u00e9 de vos campagnes ou encore reculer la fid\u00e9lit\u00e9. Se doter d\u2019un logiciel client standalone ou d\u2019une plateforme d\u2019enqu\u00eate client autonome ne fait qu\u2019accro\u00eetre la complexit\u00e9, au d\u00e9triment d\u2019une compr\u00e9hension fine du parcours client.<\/p>\n<p>\u00c0 mesure que les organisations se d\u00e9veloppent, leurs donn\u00e9es clients parcellaires et leurs syst\u00e8mes non connect\u00e9s induisent un risque commercial important. C\u2019est l\u00e0 qu\u2019une plateforme de donn\u00e9es clients (CDP) bas\u00e9e sur l\u2019IA, comme Microsoft Dynamics 365 Customer Insights, devient essentielle\u202f: elle transforme des donn\u00e9es dispers\u00e9es en intelligence pr\u00e9dictive et actionnable, pour que l\u2019entreprise puisse s\u2019engager proactivement aupr\u00e8s de sa client\u00e8le.<\/p>\n<p>Voici les risques susceptibles de limiter votre d\u00e9veloppement\u202f:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-85d5f52 e-flex e-con-boxed e-con e-child\" data-id=\"85d5f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5371d0d e-con-full e-flex e-con e-child\" data-id=\"5371d0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cd2e7f elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"1cd2e7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Les \u00e9quipes marketing et commerciales travaillent \u00e0 partir de profils clients incomplets<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-924e8b9 e-con-full e-flex e-con e-child\" data-id=\"924e8b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b21b2f elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"8b21b2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Les donn\u00e9es de comportement et d\u2019engagement restent incoh\u00e9rentes d\u2019un canal \u00e0 l\u2019autre<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c97eb06 e-con-full e-flex e-con e-child\" data-id=\"c97eb06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e980358 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"e980358\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Les d\u00e9cisions de la direction reposent sur des analyses clients d\u00e9j\u00e0 obsol\u00e8tes<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ef29dfb e-flex e-con-boxed e-con e-parent\" data-id=\"ef29dfb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5e3267 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"c5e3267\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Comment Microsoft Dynamics 365 Customer Insights transforme l\u2019activit\u00e9 commerciale\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-394cee4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"394cee4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Microsoft Dynamics 365 Customer Insights permet aux organisations de passer d\u2019environnements de donn\u00e9es fragment\u00e9s \u00e0 des \u00e9cosyst\u00e8mes structur\u00e9s et pilot\u00e9s. Au c\u0153ur de la plateforme, on retrouve\u202f:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a911209 e-con-full e-flex e-con e-child\" data-id=\"a911209\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0ab679a e-con-full e-flex e-con e-child\" data-id=\"0ab679a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8464d08 elementor-widget elementor-widget-image\" data-id=\"8464d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/how_microsoft_dynamics_365_customer_insights_transforms_business_operations_1x.webp\" title=\"Microsoft Dynamics 365 Customer Insights transforms business operations\" alt=\"Microsoft Dynamics 365 Customer Insights transforms business operations\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8000c93 e-con-full no-dash e-flex e-con e-child\" data-id=\"8000c93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c086150 elementor-widget elementor-widget-image-box\" data-id=\"c086150\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Des donn\u00e9es clients unifi\u00e9es\u202f:<\/h3><p class=\"elementor-image-box-description\">Centralisez des donn\u00e9es issues de multiples sources (syst\u00e8mes transactionnels, donn\u00e9es comportementales et donn\u00e9es externes) au sein d\u2019un profil client unique, mis \u00e0 jour en continu.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1711d9f elementor-widget elementor-widget-image-box\" data-id=\"1711d9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">De l\u2019automatisation \u00e0 grande \u00e9chelle\u202f: <\/h3><p class=\"elementor-image-box-description\">\u00c9liminez la pr\u00e9paration manuelle des donn\u00e9es et les t\u00e2ches de segmentation gr\u00e2ce \u00e0 des flux automatis\u00e9s de chargement, de nettoyage et d\u2019enrichissement, s\u2019appuyant sur Microsoft Azure.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-414235e elementor-widget elementor-widget-image-box\" data-id=\"414235e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Des reporting et insights en temps r\u00e9el\u202f:<\/h3><p class=\"elementor-image-box-description\">Exploitez Microsoft Power BI pour visualiser en temps r\u00e9el les tendances clients, la performance des campagnes et les indicateurs d\u2019engagement.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-910cd72 elementor-widget elementor-widget-image-box\" data-id=\"910cd72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">De l\u2019intelligence pr\u00e9dictive, pilot\u00e9e par l\u2019IA\u202f: <\/h3><p class=\"elementor-image-box-description\">Utilisez <a href=\"\/fr\/dynamics-365-copilot\/\">Microsoft Copilot<\/a> et les mod\u00e8les IA int\u00e9gr\u00e9s pour anticiper les comportements clients, identifier les risques d\u2019attrition et recommander les meilleures actions \u00e0 d\u00e9ployer. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be6be76 elementor-widget elementor-widget-image-box\" data-id=\"be6be76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Une infrastructure cloud \u00e9volutive\u202f:<\/h3><p class=\"elementor-image-box-description\">B\u00e9n\u00e9ficiez d\u2019une plateforme s\u00e9curis\u00e9e qui accompagne la croissance des volumes de donn\u00e9es et l\u2019\u00e9volution de vos besoins.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9164a9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a9164a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En alignant donn\u00e9es clients et flux op\u00e9rationnels, les organisations offrent des exp\u00e9riences coh\u00e9rentes et personnalis\u00e9es tout en renfor\u00e7ant l\u2019efficacit\u00e9 des \u00e9quipes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5501ad9 elementor-widget elementor-widget-button\" data-id=\"5501ad9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contactez-nous\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez une d\u00e9monstration Microsoft Dynamics 365 Customer Insights adapt\u00e9e \u00e0 vos enjeux   \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-266d2ca e-flex e-con-boxed e-con e-parent\" data-id=\"266d2ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff2bdc5 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"ff2bdc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Capacit\u00e9s cl\u00e9s et r\u00e9sultats attendus avec Microsoft Dynamics 365 Customer Insights\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0adbdf9 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"0adbdf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;stretch&quot;,&quot;tabs_justify_horizontal_tablet&quot;:&quot;stretch&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"11386361\" aria-label=\"Onglets. Ouvrez des \u00e9l\u00e9ments avec Entrer ou Espace, fermez-les avec Echape et naviguez \u00e0 l&#039;aide des touches fl\u00e9ch\u00e9es.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-113863611\" data-tab-title-id=\"e-n-tab-title-113863611\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-113863611\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tMieux conna\u00eetre vos clients\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-113863612\" data-tab-title-id=\"e-n-tab-title-113863612\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-113863612\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tLes traiter selon leurs attentes\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-113863613\" data-tab-title-id=\"e-n-tab-title-113863613\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-113863613\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tD\u00e9velopper votre productivit\u00e9\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-113863611\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-113863611\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-e3d6888 e-con-full e-flex e-con e-child\" data-id=\"e3d6888\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4a778d1 e-con-full e-flex e-con e-child\" data-id=\"4a778d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2862879 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"2862879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Mieux conna\u00eetre vos clients\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fb6f81 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0fb6f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Capacit\u00e9s\u202f:<br \/><\/strong>Microsoft Dynamics 365 Customer Insights consolide les donn\u00e9es issues de plusieurs syst\u00e8mes en profils clients unifi\u00e9s. Il enrichit ces donn\u00e9es gr\u00e2ce \u00e0 l\u2019IA afin de fournir des analyses approfondies sur les comportements, les pr\u00e9f\u00e9rences et la valeur client (CLV).<\/p>\n<p><strong>R\u00e9sultats\u202f:<\/strong><\/p>\n<ul>\n<li>Segmentation client plus pr\u00e9cise<\/li>\n<li>Ciblage renforc\u00e9 des actions marketing et commerciales<\/li>\n<li>Augmentation de la valeur client (CLV)<\/li>\n<li>R\u00e9duction de l\u2019attrition gr\u00e2ce \u00e0 des signaux pr\u00e9dictifs<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c4e93a0 e-con-full e-flex e-con e-child\" data-id=\"c4e93a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6bf740 elementor-widget elementor-widget-image\" data-id=\"a6bf740\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/know_your_customers_1x.webp\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Know your customers by customer analytics software\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjAyNDAsInVybCI6Imh0dHBzOlwvXC9keW5hbWljcy5zYWdsb2JhbC5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzA0XC9rbm93X3lvdXJfY3VzdG9tZXJzXzF4LndlYnAifQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"897\" height=\"493\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/know_your_customers_1x.webp\" class=\"attachment-full size-full wp-image-20240\" alt=\"Know your customers by customer analytics software\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-113863612\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-113863612\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-42eaeeb e-con-full e-flex e-con e-child\" data-id=\"42eaeeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-93c1863 e-con-full e-flex e-con e-child\" data-id=\"93c1863\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b172b9 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"9b172b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Les traiter selon leurs attentes\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9f8e0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fe9f8e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Capacit\u00e9s\u202f: <\/strong><br \/>Proposez des exp\u00e9riences personnalis\u00e9es et omnicanales gr\u00e2ce \u00e0 des analyses en temps r\u00e9el. La plateforme vous permet d\u2019orchestrer les parcours clients en fonction des comportements, des pr\u00e9f\u00e9rences et des signaux d\u2019engagement.<\/p>\n<p><strong>R\u00e9sultats\u202f:<\/strong><\/p>\n<ul>\n<li>Taux d\u2019engagement en hausse sur l\u2019ensemble des canaux<\/li>\n<li>Exp\u00e9riences clients coh\u00e9rentes \u00e0 chaque point de contact<\/li>\n<li>Efficacit\u00e9 des campagnes renforc\u00e9e<\/li>\n<li>R\u00e9ponse plus rapide \u00e0 l\u2019\u00e9volution des attentes clients<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-56344c1 e-con-full e-flex e-con e-child\" data-id=\"56344c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50b7e3e elementor-widget elementor-widget-image\" data-id=\"50b7e3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/engage_on_their_terms_1x.webp\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"microsoft dynamics 365 customer insights: Engage on their terms\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjAyNDEsInVybCI6Imh0dHBzOlwvXC9keW5hbWljcy5zYWdsb2JhbC5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzA0XC9lbmdhZ2Vfb25fdGhlaXJfdGVybXNfMXgud2VicCJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"897\" height=\"493\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/engage_on_their_terms_1x.webp\" class=\"attachment-full size-full wp-image-20241\" alt=\"microsoft dynamics 365 customer insights: Engage on their terms\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-113863613\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-113863613\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-75f510c e-con-full e-flex e-con e-child\" data-id=\"75f510c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1630c1d e-con-full e-flex e-con e-child\" data-id=\"1630c1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aae7773 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"aae7773\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">D\u00e9velopper votre productivit\u00e9\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a837819 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a837819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Capacit\u00e9s\u202f: <\/strong><br \/>Automatisez le traitement des donn\u00e9es, le reporting et la segmentation client gr\u00e2ce \u00e0 l\u2019IA et aux outils low-code de <a href=\"\/fr\/power-platform\/\" target=\"_blank\" rel=\"noopener\">Microsoft Power Platform<\/a>. Vos \u00e9quipes peuvent se concentrer sur des initiatives \u00e0 plus forte valeur plut\u00f4t que sur des t\u00e2ches manuelles.<\/p>\n<p><strong>R\u00e9sultats\u202f:<\/strong><\/p>\n<ul>\n<li>Moins d\u2019effort manuel pour la gestion des donn\u00e9es<\/li>\n<li>Cycles d\u2019ex\u00e9cution des campagnes plus courts<\/li>\n<li>Collaboration inter-\u00e9quipes renforc\u00e9e<\/li>\n<li>Prise de d\u00e9cision acc\u00e9l\u00e9r\u00e9e gr\u00e2ce \u00e0 des analyses en temps r\u00e9el<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e201db3 e-con-full e-flex e-con e-child\" data-id=\"e201db3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e102b7a elementor-widget elementor-widget-image\" data-id=\"e102b7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/boost_your_productivity_1x.webp\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Boost your productivity by microsoft dynamics 365 customer insights\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjAyNDIsInVybCI6Imh0dHBzOlwvXC9keW5hbWljcy5zYWdsb2JhbC5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzA0XC9ib29zdF95b3VyX3Byb2R1Y3Rpdml0eV8xeC53ZWJwIn0%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"897\" height=\"493\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/boost_your_productivity_1x.webp\" class=\"attachment-full size-full wp-image-20242\" alt=\"Boost your productivity by microsoft dynamics 365 customer insights\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-67e7d65 e-flex e-con-boxed e-con e-parent\" data-id=\"67e7d65\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-267cc1b elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"267cc1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Modules et composants cl\u00e9s de Microsoft Dynamics 365 Customer Insights\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d270486 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d270486\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Microsoft Dynamics 365 Customer Insights se compose de plusieurs modules int\u00e9gr\u00e9s qui fonctionnent ensemble pour apporter une vision unifi\u00e9e et des informations actionnables\u202f:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-68b10e8 e-con-full e-flex e-con e-child\" data-id=\"68b10e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-17e94ef e-con-full e-flex e-con e-child\" data-id=\"17e94ef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6560f7 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"f6560f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"104\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/data_ingestion_and_integration_1x.webp\" class=\"attachment-full size-full wp-image-20243\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Captation et int\u00e9gration des donn\u00e9es<\/h3><p class=\"elementor-image-box-description\">Se connecte \u00e0 de multiples sources de donn\u00e9es (CRM, ERP et syst\u00e8mes tiers), pour une consolidation fluide des donn\u00e9es.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-890c8f5 e-con-full e-flex e-con e-child\" data-id=\"890c8f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53e7dec elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"53e7dec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"104\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/customer_data_unification_1x.webp\" class=\"attachment-full size-full wp-image-20245\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Unification des donn\u00e9es clients<\/h3><p class=\"elementor-image-box-description\">Cr\u00e9\u00e9 une vue 360\u00b0 de chaque client en fusionnant et en d\u00e9dupliquant les donn\u00e9es issues de diff\u00e9rentes sources.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f61693c e-con-full e-flex e-con e-child\" data-id=\"f61693c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d599de elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"7d599de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"104\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/segmentation_engine_1x.webp\" class=\"attachment-full size-full wp-image-20246\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Moteur de segmentation<\/h3><p class=\"elementor-image-box-description\">Permet une segmentation dynamique, fond\u00e9e sur des donn\u00e9es comportementales, d\u00e9mographiques et transactionnelles.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-000754e e-con-full e-flex e-con e-child\" data-id=\"000754e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-454754d elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"454754d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"104\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/ai_and_predictive_analytics_1x.webp\" class=\"attachment-full size-full wp-image-20247\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Analyses pr\u00e9dictives et IA<\/h3><p class=\"elementor-image-box-description\">S\u2019appuie sur des mod\u00e8les de machine learning pour pr\u00e9voir les comportements, identifier des tendances et produire des insights actionnables.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-88185a4 e-con-full e-flex e-con e-child\" data-id=\"88185a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-efa1726 e-con-full e-flex e-con e-child\" data-id=\"efa1726\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f56d3a6 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"f56d3a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"104\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/customer_journey_orchestration_1x.webp\" class=\"attachment-full size-full wp-image-20248\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Orchestration des parcours clients<\/h3><p class=\"elementor-image-box-description\">Permet des campagnes relationnelles personnalis\u00e9es sur l\u2019ensemble des canaux, nourries en temps r\u00e9el par les donn\u00e9es.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ce09609 e-con-full e-flex e-con e-child\" data-id=\"ce09609\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8c770e elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"c8c770e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"104\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/real_time_analytics_and_reporting_1x.webp\" class=\"attachment-full size-full wp-image-20249\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Analyses et reporting en temps r\u00e9el<\/h3><p class=\"elementor-image-box-description\">S\u2019int\u00e8gre \u00e0 <a href=\"\/fr\/power-platform\/power-bi\/\" target=\"_blank\">Microsoft Power BI<\/a> pour fournir des tableaux de bord interactifs et un reporting global.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6d9e708 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"6d9e708\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-21f0156 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"21f0156\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-dfe8089 e-flex e-con-boxed e-con e-parent\" data-id=\"dfe8089\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-508607a e-con-full e-flex e-con e-child\" data-id=\"508607a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-91e08d7 e-con-full e-flex e-con e-child\" data-id=\"91e08d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db93a65 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"db93a65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Les avantages de Microsoft Dynamics 365 Customer Insights\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8466936 elementor-widget elementor-widget-text-editor\" data-id=\"8466936\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les entreprises qui d\u00e9ploient Microsoft Dynamics 365 Customer Insights peuvent en attendre des b\u00e9n\u00e9fices mesurables\u202f:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-19fdfb4 e-con-full e-flex e-con e-child\" data-id=\"19fdfb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06dce1c elementor-widget elementor-widget-image\" data-id=\"06dce1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"687\" height=\"550\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/benefits_of_adopting_microsoft_dynamics_365_customer_insights_1x.webp\" class=\"attachment-full size-full wp-image-20251\" alt=\"Benefits of adopting Microsoft Dynamics 365 Customer Insights\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d538850 e-con-full e-flex e-con e-child\" data-id=\"d538850\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f2747de e-con-full e-flex e-con e-child\" data-id=\"f2747de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59e90e9 elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"59e90e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/real_time_visibility_into_customer_behavior_and_engagement_1x.webp\" class=\"attachment-full size-full wp-image-20252\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Visibilit\u00e9 en temps r\u00e9el sur les comportements et l\u2019engagement clients<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0113588 e-con-full e-flex e-con e-child\" data-id=\"0113588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77f63e7 elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"77f63e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/automation_of_data_integration_and_analytics_processes_1x.webp\" class=\"attachment-full size-full wp-image-20253\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Automatisation de l\u2019int\u00e9gration des donn\u00e9es et des processus d\u2019analyse<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1269fc2 e-con-full e-flex e-con e-child\" data-id=\"1269fc2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-678a52b elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"678a52b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/faster_more_informed_decision_making_1x.webp\" class=\"attachment-full size-full wp-image-20254\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">D\u00e9cisions plus rapides et mieux inform\u00e9es <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c9352f5 e-con-full e-flex e-con e-child\" data-id=\"c9352f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8914512 elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"8914512\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/improved_collaboration_across_marketing_sales_and_service_teams_1x.webp\" class=\"attachment-full size-full wp-image-20255\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Collaboration renforc\u00e9e entre les \u00e9quipes marketing, commerciales et service client<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-60a2760 e-con-full e-flex e-con e-child\" data-id=\"60a2760\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-95063fa e-con-full e-flex e-con e-child\" data-id=\"95063fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1c142d elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"f1c142d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/scalable_cloud_architecture_supporting_business_growth_1x.webp\" class=\"attachment-full size-full wp-image-20256\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Architecture cloud \u00e9volutive pour accompagner la croissance<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c32dea1 e-con-full e-flex e-con e-child\" data-id=\"c32dea1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3d0d4d elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"d3d0d4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/stronger_governance_and_compliance_with_centralized_data_control_1x.webp\" class=\"attachment-full size-full wp-image-20257\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Gouvernance et conformit\u00e9 renforc\u00e9es gr\u00e2ce \u00e0 un contr\u00f4le centralis\u00e9 des donn\u00e9es<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-84fa216 e-con-full e-flex e-con e-child\" data-id=\"84fa216\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b140d75 elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"b140d75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/enhanced_personalization_driving_customer_satisfaction_and_revenue_1x.webp\" class=\"attachment-full size-full wp-image-20258\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Personnalisation renforc\u00e9e pour am\u00e9liorer la satisfaction client et le chiffre d\u2019affaires<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0ff217c e-con-full e-flex e-con e-child\" data-id=\"0ff217c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7edacc elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"c7edacc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/lower_total_cost_of_ownership_through_platform_consolidation_1x.webp\" class=\"attachment-full size-full wp-image-20259\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Baisse du TCO gr\u00e2ce \u00e0 la consolidation de la plateforme<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8ab3f0 elementor-widget elementor-widget-text-editor\" data-id=\"a8ab3f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Microsoft Dynamics 365 Customer Insights est une solution logicielle de r\u00e9f\u00e9rence dans le domaine de l&rsquo;analyse client, qui permet aux entreprises de transformer leurs donn\u00e9es en atout strat\u00e9gique.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0eb3628 e-flex e-con-boxed e-con e-parent\" data-id=\"0eb3628\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ac47de elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"8ac47de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Licences et aper\u00e7u des co\u00fbts de Microsoft Dynamics 365 Customer Insights\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a793583 e-con-full e-flex e-con e-child\" data-id=\"a793583\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ed10b74 e-con-full e-flex e-con e-child\" data-id=\"ed10b74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f59720e elementor-widget elementor-widget-image\" data-id=\"f59720e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"632\" height=\"550\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/licensing_and_cost_overview_for_microsoft_dynamics_365_customer_insights_1x.webp\" class=\"attachment-full size-full wp-image-20260\" alt=\"Licensing and cost overview for Microsoft Dynamics 365 Customer Insights\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e7a6ae2 e-con-full e-flex e-con e-child\" data-id=\"e7a6ae2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-520964a elementor-widget elementor-widget-text-editor\" data-id=\"520964a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le co\u00fbt de Microsoft Dynamics 365 Customer Insights varie selon plusieurs facteurs\u202f:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e915b3f elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"e915b3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Mod\u00e8le de licence et niveau d\u2019abonnement <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a2db84 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"9a2db84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Nombre d\u2019utilisateurs et types de profils <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f487cd elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"0f487cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Modules et capacit\u00e9s s\u00e9lectionn\u00e9s <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c72238d elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"c72238d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Besoins d\u2019int\u00e9gration avec les syst\u00e8mes existants <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72518a8 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"72518a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">P\u00e9rim\u00e8tre et complexit\u00e9 du d\u00e9ploiement <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bf496e elementor-widget elementor-widget-text-editor\" data-id=\"4bf496e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Compte tenu de ces variables, une \u00e9valuation sur mesure permet de d\u00e9finir la configuration et l\u2019investissement les plus adapt\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-375bee0 elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"375bee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/trouver-la-solution-adequate\/guide-tarification-et-licences-microsoft-dynamics-365\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir les tarifs de Dynamics 365 Customer Insights   \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8c89c57 e-flex e-con-boxed e-con e-parent\" data-id=\"8c89c57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdc4513 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"fdc4513\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Pourquoi s\u2019associer \u00e0 sa.global\u202f?\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8a444bf e-con-full e-flex e-con e-child\" data-id=\"8a444bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7031f31 e-con-full e-flex e-con e-child\" data-id=\"7031f31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc232d0 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"fc232d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Partenaire de solutions Microsoft reconnu, avec une expertise approfondie de l\u2019\u00e9cosyst\u00e8me Dynamics<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d5bef6 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"1d5bef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Capacit\u00e9 d\u2019impl\u00e9mentation mondiale pour accompagner des d\u00e9ploiements multi-r\u00e9gions<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-139f058 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"139f058\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Expertise march\u00e9 \u00e9prouv\u00e9e\u202f: services professionnels, finance<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7270e7 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"b7270e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">M\u00e9thodologies de d\u00e9ploiement acc\u00e9l\u00e9r\u00e9es pour r\u00e9duire le d\u00e9lai de rentabilisation<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4962bbc elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"4962bbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Approche orient\u00e9e r\u00e9sultats, cherchant un impact business mesurable<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4108e56 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"4108e56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Services g\u00e9r\u00e9s 24h\/24 pour garantir l\u2019optimisation et le support en continu<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-295dafd e-con-full e-flex e-con e-child\" data-id=\"295dafd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aac3ee7 elementor-widget elementor-widget-image\" data-id=\"aac3ee7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"669\" height=\"622\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/why_partner_with_sa_global__1x.webp\" class=\"attachment-full size-full wp-image-20261\" alt=\"partner with sa.global for microsoft dynamics 365 customer insights solutions\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e3c7497 e-flex e-con-boxed e-con e-parent\" data-id=\"e3c7497\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be83cdd elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"be83cdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">FAQs\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1013089 no-dash elementor-widget elementor-widget-n-accordion\" data-id=\"1013089\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1680\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1680\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u00c0 quoi sert Microsoft Dynamics 365 Customer Insights\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1680\" class=\"elementor-element elementor-element-52f0f7f e-con-full e-flex e-con e-child\" data-id=\"52f0f7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba086ee elementor-widget elementor-widget-text-editor\" data-id=\"ba086ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le logiciel unifie les donn\u00e9es clients et g\u00e9n\u00e8re des analyses actionnables dans l\u2019ensemble de l\u2019organisation. R\u00e9f\u00e9rence sur le march\u00e9, il aide les entreprises \u00e0 comprendre les comportements, \u00e0 am\u00e9liorer la segmentation et \u00e0 renforcer un relationnel personnalis\u00e9.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1681\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1681\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment Microsoft Dynamics 365 Customer Insights am\u00e9liore-t-il les d\u00e9veloppements de l\u2019entreprise\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1681\" class=\"elementor-element elementor-element-fa2928c e-con-full e-flex e-con e-child\" data-id=\"fa2928c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7931038 elementor-widget elementor-widget-text-editor\" data-id=\"7931038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Il \u00e9limine les silos de donn\u00e9es et fournit via IA des insights en temps r\u00e9el. Il apporte une intelligence client unifi\u00e9e, comme les plateformes d\u2019enqu\u00eates clients avanc\u00e9es, mais avec davantage d\u2019automatisation et des capacit\u00e9s de mise \u00e0 l\u2019\u00e9chelle. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1682\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1682\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Microsoft Dynamics 365 Customer Insights convient-il aux ETI\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1682\" class=\"elementor-element elementor-element-8580321 e-con-full e-flex e-con e-child\" data-id=\"8580321\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5a2d8b elementor-widget elementor-widget-text-editor\" data-id=\"a5a2d8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Le logiciel est con\u00e7u pour \u00e9voluer, ce qui le rend adapt\u00e9 aux ETI comme aux grandes entreprises. Son architecture cloud permet de r\u00e9aliser des analyses clients sans investissements lourds en infrastructure.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1683\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1683\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Combien de temps faut-il pour d\u00e9ployer Microsoft Dynamics 365 Customer Insights\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1683\" class=\"elementor-element elementor-element-4a431dd e-con-full e-flex e-con e-child\" data-id=\"4a431dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74f425a elementor-widget elementor-widget-text-editor\" data-id=\"74f425a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les d\u00e9lais de d\u00e9ploiement de Microsoft Dynamics 365 Customer Insights varient selon la complexit\u00e9 des donn\u00e9es et le p\u00e9rim\u00e8tre d\u2019int\u00e9gration. La plupart des organisations commencent \u00e0 g\u00e9n\u00e9rer de la valeur en quelques semaines en connectant les syst\u00e8mes existants et, le cas \u00e9ch\u00e9ant, leurs plateformes d\u2019enqu\u00eates client.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1684\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1684\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Microsoft Dynamics 365 Customer Insights s\u2019int\u00e8gre-t-il aux autres outils Microsoft\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1684\" class=\"elementor-element elementor-element-b212349 e-con-full e-flex e-con e-child\" data-id=\"b212349\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-179c234 elementor-widget elementor-widget-text-editor\" data-id=\"179c234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui, il s\u2019int\u00e8gre nativement \u00e0 Microsoft Azure, Power BI, Power Platform et Microsoft 365. Cela renforce les capacit\u00e9s d\u2019analyse clients de l\u2019entreprise via le reporting avanc\u00e9, l\u2019automatisation et les analyses dress\u00e9es par l\u2019IA.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1685\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1685\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Microsoft Dynamics 365 Customer Insights peut-il remplacer les plateformes de recherche client traditionnelles\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1685\" class=\"elementor-element elementor-element-d78e827 e-con-full e-flex e-con e-child\" data-id=\"d78e827\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-515a5dd elementor-widget elementor-widget-text-editor\" data-id=\"515a5dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Il compl\u00e8te et remplace souvent les plateformes existantes car il permet des analyses unifi\u00e9es en temps r\u00e9el. Contrairement aux outils statiques, il fonctionne comme un logiciel d\u2019analyse clients dynamique, qui actualise en continu les profils et les pr\u00e9dictions.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1686\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1686\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Peut-on migrer vers Microsoft Dynamics 365 Customer Insights depuis des syst\u00e8mes historiques\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1686\" class=\"elementor-element elementor-element-ff14ba5 e-con-full e-flex e-con e-child\" data-id=\"ff14ba5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c12682 elementor-widget elementor-widget-text-editor\" data-id=\"4c12682\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Les soci\u00e9t\u00e9s peuvent migrer leurs donn\u00e9es depuis des syst\u00e8mes h\u00e9rit\u00e9s vers Microsoft Dynamics 365 Customer Insights gr\u00e2ce aux connecteurs et outils int\u00e9gr\u00e9s. Cela permet de moderniser l\u2019environnement de donn\u00e9es et d\u2019analyses clients sans perdre l\u2019historique.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1687\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1687\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel support apr\u00e8s le d\u00e9ploiement de Microsoft Dynamics 365 Customer Insights\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1687\" class=\"elementor-element elementor-element-9fa1950 e-con-full e-flex e-con e-child\" data-id=\"9fa1950\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59a8b69 elementor-widget elementor-widget-text-editor\" data-id=\"59a8b69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Apr\u00e8s le d\u00e9ploiement, les organisations peuvent b\u00e9n\u00e9ficier d\u2019un accompagnement continu\u202f: optimisation, mises \u00e0 jour et services g\u00e9r\u00e9s. Cela garantit que Microsoft Dynamics 365 Customer Insights continue d\u2019\u00e9voluer en tant que logiciel d\u2019analyse clients strat\u00e9gique, au service de la croissance sur le long terme.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Qu\u2019est-ce que Microsoft Dynamics 365 Customer Insights\u202f? Microsoft Dynamics 365 Customer Insights est une plateforme cloud de donn\u00e9es et d\u2019analyses clients, bas\u00e9e sur l\u2019IA, con\u00e7ue pour unifier, analyser et activer les donn\u00e9es clients \u00e0 l\u2019\u00e9chelle de l\u2019entreprise (elle s\u2019int\u00e8gre \u00e0 Dynamics 365 Marketing pour activer des campagnes pilot\u00e9es par l\u2019IA). En tirant parti des capacit\u00e9s<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20237","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Microsoft Dynamics 365 Customer Insights | sa.global<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez Microsoft Dynamics 365 Customer Insights pour unifier vos donn\u00e9es, obtenir des analyses et activer des programmes relationnels personnalis\u00e9s, \u00e0 grande \u00e9chelle.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-insights\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Dynamics 365 Customer Insights | sa.global\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez Microsoft Dynamics 365 Customer Insights pour unifier vos donn\u00e9es, obtenir des analyses et activer des programmes relationnels personnalis\u00e9s, \u00e0 grande \u00e9chelle.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-insights\/\" \/>\n<meta property=\"og:site_name\" content=\"sa.global\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-08T13:32:12+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/banner_image_1x.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Microsoft Dynamics 365 Customer Insights | sa.global\" \/>\n<meta name=\"twitter:description\" content=\"D\u00e9couvrez Microsoft Dynamics 365 Customer Insights pour unifier vos donn\u00e9es, obtenir des analyses et activer des programmes relationnels personnalis\u00e9s, \u00e0 grande \u00e9chelle.\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/dynamics-365\\\/customer-insights\\\/\",\"url\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/dynamics-365\\\/customer-insights\\\/\",\"name\":\"Microsoft Dynamics 365 Customer Insights | sa.global\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/dynamics-365\\\/customer-insights\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/dynamics-365\\\/customer-insights\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/dynamics.saglobal.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/banner_image_1x.webp\",\"datePublished\":\"2026-03-27T17:43:30+00:00\",\"dateModified\":\"2026-06-08T13:32:12+00:00\",\"description\":\"D\u00e9couvrez Microsoft Dynamics 365 Customer Insights pour unifier vos donn\u00e9es, obtenir des analyses et activer des programmes relationnels personnalis\u00e9s, \u00e0 grande \u00e9chelle.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/dynamics-365\\\/customer-insights\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/dynamics-365\\\/customer-insights\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/dynamics-365\\\/customer-insights\\\/#primaryimage\",\"url\":\"http:\\\/\\\/dynamics.saglobal.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/banner_image_1x.webp\",\"contentUrl\":\"http:\\\/\\\/dynamics.saglobal.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/banner_image_1x.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/dynamics-365\\\/customer-insights\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Dynamics 365 Customer Insights\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/\",\"name\":\"sa.global\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/dynamics.saglobal.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Microsoft Dynamics 365 Customer Insights | sa.global","description":"D\u00e9couvrez Microsoft Dynamics 365 Customer Insights pour unifier vos donn\u00e9es, obtenir des analyses et activer des programmes relationnels personnalis\u00e9s, \u00e0 grande \u00e9chelle.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-insights\/","og_locale":"fr_FR","og_type":"article","og_title":"Microsoft Dynamics 365 Customer Insights | sa.global","og_description":"D\u00e9couvrez Microsoft Dynamics 365 Customer Insights pour unifier vos donn\u00e9es, obtenir des analyses et activer des programmes relationnels personnalis\u00e9s, \u00e0 grande \u00e9chelle.","og_url":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-insights\/","og_site_name":"sa.global","article_modified_time":"2026-06-08T13:32:12+00:00","og_image":[{"url":"http:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/banner_image_1x.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_title":"Microsoft Dynamics 365 Customer Insights | sa.global","twitter_description":"D\u00e9couvrez Microsoft Dynamics 365 Customer Insights pour unifier vos donn\u00e9es, obtenir des analyses et activer des programmes relationnels personnalis\u00e9s, \u00e0 grande \u00e9chelle.","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-insights\/","url":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-insights\/","name":"Microsoft Dynamics 365 Customer Insights | sa.global","isPartOf":{"@id":"https:\/\/dynamics.saglobal.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-insights\/#primaryimage"},"image":{"@id":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-insights\/#primaryimage"},"thumbnailUrl":"http:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/banner_image_1x.webp","datePublished":"2026-03-27T17:43:30+00:00","dateModified":"2026-06-08T13:32:12+00:00","description":"D\u00e9couvrez Microsoft Dynamics 365 Customer Insights pour unifier vos donn\u00e9es, obtenir des analyses et activer des programmes relationnels personnalis\u00e9s, \u00e0 grande \u00e9chelle.","breadcrumb":{"@id":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-insights\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-insights\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-insights\/#primaryimage","url":"http:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/banner_image_1x.webp","contentUrl":"http:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/04\/banner_image_1x.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-insights\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/dynamics.saglobal.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Dynamics 365 Customer Insights"}]},{"@type":"WebSite","@id":"https:\/\/dynamics.saglobal.com\/fr\/#website","url":"https:\/\/dynamics.saglobal.com\/fr\/","name":"sa.global","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dynamics.saglobal.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"}]}},"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/pages\/20237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/comments?post=20237"}],"version-history":[{"count":0,"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/pages\/20237\/revisions"}],"wp:attachment":[{"href":"https:\/\/dynamics.saglobal.com\/fr\/wp-json\/wp\/v2\/media?parent=20237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}