{"id":19769,"date":"2026-03-24T14:30:21","date_gmt":"2026-03-24T14:30:21","guid":{"rendered":"http:\/\/dynamics.saglobal.com\/customer-service\/"},"modified":"2026-06-16T09:37:48","modified_gmt":"2026-06-16T09:37:48","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-service\/","title":{"rendered":"Dynamics 365 Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19769\" class=\"elementor elementor-19769 elementor-14696\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7d08df9 e-flex e-con-boxed e-con e-parent\" data-id=\"7d08df9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e2c4959 e-con-full e-flex e-con e-child\" data-id=\"e2c4959\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b3dcb35 e-con-full e-flex e-con e-child\" data-id=\"b3dcb35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbd215e elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"bbd215e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h1 style=\"color: #FFFFFF;text-align: left;font-weight:300\" class=\"consulting-custom-title\">Qu\u2019est-ce que Microsoft Dynamics 365 Customer Service\u202f?\n<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60d8027 text-white elementor-widget elementor-widget-text-editor\" data-id=\"60d8027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Microsoft Dynamics 365 Customer Service est une plateforme de service client cloud, aliment\u00e9e par l\u2019IA, con\u00e7ue pour am\u00e9liorer le support client, renforcer la relation via tous les canaux et livrer des analyses exploitables.<\/p>\n<p>Le logiciel, enrichi par l\u2019IA, permet aux \u00e9quipes de g\u00e9rer les dossiers clients efficacement, de proposer un support omnicanal et d\u2019exploiter des donn\u00e9es en temps r\u00e9el pour am\u00e9liorer la satisfaction client.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9db2561 elementor-widget elementor-widget-button\" data-id=\"9db2561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contactez-nous\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez \u00e0 tester Dynamics 365 Customer Service   \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-44b8326 e-con-full e-flex e-con e-child\" data-id=\"44b8326\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54737af elementor-widget elementor-widget-image\" data-id=\"54737af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/customer-service-banner_image_1x.webp\" title=\"Microsoft Dynamics 365 Customer Service\" alt=\"Microsoft Dynamics 365 Customer Service\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-dcc8954 e-flex e-con-boxed e-con e-parent\" data-id=\"dcc8954\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edcc9aa elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"edcc9aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Pourquoi des syst\u00e8mes silot\u00e9s et une visibilit\u00e9 restreinte sur la gestion client limitent la performance de l\u2019entreprise\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b3a98a elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"5b3a98a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Lorsque les organisations veulent se d\u00e9velopper, leurs syst\u00e8mes en silo et le cloisonnement de leurs donn\u00e9es client freinent leur d\u00e9ploiement op\u00e9rationnel.<\/p>\n<p>Ces inefficacit\u00e9s entra\u00eenent des d\u00e9lais de r\u00e9ponse plus longs, des exp\u00e9riences client chaotiques et une hausse des co\u00fbts de gestion. Avec le temps, elles ont un impact sur la fid\u00e9lisation, la croissance du chiffre d\u2019affaires et le respect des r\u00e8gles. Les principaux risques sont\u202f:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-85d5f52 e-flex e-con-boxed e-con e-child\" data-id=\"85d5f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5371d0d e-con-full e-flex e-con e-child\" data-id=\"5371d0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cd2e7f elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"1cd2e7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Un manque de visibilit\u00e9 claire sur les interactions client<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-924e8b9 e-con-full e-flex e-con e-child\" data-id=\"924e8b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b21b2f elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"8b21b2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Les \u00e9quipes s\u2019appuient sur des t\u00e2ches manuelles r\u00e9p\u00e9titives<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c97eb06 e-con-full e-flex e-con e-child\" data-id=\"c97eb06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e980358 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"e980358\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Les d\u00e9cisions reposent sur des informations dat\u00e9es ou incompl\u00e8tes<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7de2386 e-con-full e-flex e-con e-child\" data-id=\"7de2386\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-292c5cf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"292c5cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sans outil d\u00e9di\u00e9, les services clients ne peuvent qu\u2019\u00eatre r\u00e9actifs, sans approche strat\u00e9gique. Un bon logiciel d\u00e9di\u00e9 au service client r\u00e9unit les silos de donn\u00e9es, fournit des informations en temps r\u00e9el et permet un traitement proactif des dossiers.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ef29dfb e-flex e-con-boxed e-con e-parent\" data-id=\"ef29dfb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5e3267 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"c5e3267\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Comment Dynamics 365 Customer Service transforme l\u2019approche client\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-394cee4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"394cee4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En tant que plateforme de service moderne, Dynamics 365 Customer Service r\u00e9unit les outils d\u2019engagement client, la gestion des dossiers et des fonctionnalit\u00e9s analytiques au sein d\u2019un environnement cloud s\u00e9curis\u00e9 et \u00e9volutif. Bas\u00e9e sur Microsoft Azure et enrichie par Microsoft Copilot, elle fournit des informations proactives, am\u00e9liore les flux de travail et apporte une intelligence pr\u00e9dictive.<\/p>\n<p>Gr\u00e2ce \u00e0 son mod\u00e8le de donn\u00e9es et ses capacit\u00e9s de traitement \u202f:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a911209 e-con-full e-flex e-con e-child\" data-id=\"a911209\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0ab679a e-con-full e-flex e-con e-child\" data-id=\"0ab679a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8464d08 elementor-widget elementor-widget-image\" data-id=\"8464d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/how_dynamics_365_finance_and_operations_connects_image_1x-1.webp\" title=\"Microsoft Dynamics 365 Customer Service dashboard showing automated workflows and customer insights\" alt=\"Microsoft Dynamics 365 Customer Service dashboard showing automated workflows and customer insights\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8000c93 e-con-full no-dash e-flex e-con e-child\" data-id=\"8000c93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c086150 text-blue elementor-widget elementor-widget-image-box\" data-id=\"c086150\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Les \u00e9quipes du service client ont une vue compl\u00e8te de chaque interaction client<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1711d9f text-blue elementor-widget elementor-widget-image-box\" data-id=\"1711d9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Les agents r\u00e9solvent les dossiers plus rapidement gr\u00e2ce aux recommandations assist\u00e9es par l\u2019IA<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-414235e text-blue elementor-widget elementor-widget-image-box\" data-id=\"414235e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Les dirigeants suivent la performance via des indicateurs exploitables<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-910cd72 text-blue elementor-widget elementor-widget-image-box\" data-id=\"910cd72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Les t\u00e2ches r\u00e9p\u00e9titives sont r\u00e9duites, permettant aux \u00e9quipes de se concentrer sur les demandes complexes<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9164a9 elementor-widget elementor-widget-text-editor\" data-id=\"a9164a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Passer \u00e0 Dynamics 365 Customer Service permet de passer d\u2019un mode r\u00e9actif \u00e0 un support proactif, rendu possible par l\u2019exploitation des donn\u00e9es.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5501ad9 elementor-widget elementor-widget-button\" data-id=\"5501ad9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contactez-nous\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez une d\u00e9monstration Dynamics 365 Customer Service personnalis\u00e9e  \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-266d2ca e-flex e-con-boxed e-con e-parent\" data-id=\"266d2ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff2bdc5 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"ff2bdc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Principales fonctionnalit\u00e9s et r\u00e9sultats attendus de Dynamics 365 Customer Service\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0adbdf9 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"0adbdf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;stretch&quot;,&quot;tabs_justify_horizontal_tablet&quot;:&quot;stretch&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"11386361\" aria-label=\"Onglets. Ouvrez des \u00e9l\u00e9ments avec Entrer ou Espace, fermez-les avec Echape et naviguez \u00e0 l&#039;aide des touches fl\u00e9ch\u00e9es.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-113863611\" data-tab-title-id=\"e-n-tab-title-113863611\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-113863611\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tEngagement<br>client omnicanal\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-113863612\" data-tab-title-id=\"e-n-tab-title-113863612\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-113863612\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tGestion moderne<br>des dossiers\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-113863613\" data-tab-title-id=\"e-n-tab-title-113863613\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-113863613\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAutomatisation de<br>partie du service client\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-113863614\" data-tab-title-id=\"e-n-tab-title-113863614\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-113863614\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tGestion de la connaissance<br>en libre-service\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-113863615\" data-tab-title-id=\"e-n-tab-title-113863615\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-113863615\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAnalyses et insights<br>enrichis par l\u2019IA\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-113863616\" data-tab-title-id=\"e-n-tab-title-113863616\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-113863616\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tProductivit\u00e9 des<br>\u00e9quipes et collaboration\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-113863611\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-113863611\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-e3d6888 e-con-full e-flex e-con e-child\" data-id=\"e3d6888\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4a778d1 e-con-full e-flex e-con e-child\" data-id=\"4a778d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2862879 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"2862879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Engagement client omnicanal\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fb6f81 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0fb6f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Apports :<\/strong><br \/>Proposez des interactions en direct, via chat, e-mail, r\u00e9seaux sociaux ou encore des portails en libre-service gr\u00e2ce \u00e0 une interface unique.<\/p>\n<p><strong>R\u00e9sultats :<\/strong><\/p>\n<ul>\n<li>Des exp\u00e9riences client coh\u00e9rentes sur l\u2019ensemble des canaux<\/li>\n<li>Une r\u00e9solution plus rapide gr\u00e2ce \u00e0 l\u2019acc\u00e8s au contexte en temps r\u00e9el<\/li>\n<li>L\u2019augmentation du taux de r\u00e9solution au premier contact<\/li>\n<\/ul>\n<p>Une satisfaction client renforc\u00e9e gr\u00e2ce \u00e0 ce support personnalis\u00e9<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c4e93a0 e-con-full e-flex e-con e-child\" data-id=\"c4e93a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6bf740 elementor-widget elementor-widget-image\" data-id=\"a6bf740\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Omnichannel-customer-engagement-image_1x.webp\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Microsoft Dynamics 365 Customer Service: Omnichannel customer engagement\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTk3NzIsInVybCI6Imh0dHBzOlwvXC9keW5hbWljcy5zYWdsb2JhbC5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzAzXC9PbW5pY2hhbm5lbC1jdXN0b21lci1lbmdhZ2VtZW50LWltYWdlXzF4LndlYnAifQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"897\" height=\"493\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Omnichannel-customer-engagement-image_1x.webp\" class=\"attachment-full size-full wp-image-19772\" alt=\"Microsoft Dynamics 365 Customer Service: Omnichannel customer engagement\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-113863612\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-113863612\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-42eaeeb e-con-full e-flex e-con e-child\" data-id=\"42eaeeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-93c1863 e-con-full e-flex e-con e-child\" data-id=\"93c1863\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b172b9 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"9b172b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Intelligent case management\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9f8e0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fe9f8e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Apports :<\/strong>Automatisez la cr\u00e9ation, l\u2019affectation, la priorisation et l\u2019escalade des dossiers gr\u00e2ce \u00e0 des workflows pilot\u00e9s par l\u2019IA.<\/p>\n<p><strong>R\u00e9sultats :<\/strong><\/p>\n<ul>\n<li>Des r\u00e9ponses apport\u00e9es plus rapidement<\/li>\n<li>Moins de suivi manuel pour les agents<\/li>\n<li>Un meilleur respect des SLA<\/li>\n<li>Le traitement des demandes clients est plus fiable<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-56344c1 e-con-full e-flex e-con e-child\" data-id=\"56344c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50b7e3e elementor-widget elementor-widget-image\" data-id=\"50b7e3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Intelligent-case-management-image_1x.webp\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Microsoft Dynamics 365 Customer Service: Intelligent case management\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTk3NzMsInVybCI6Imh0dHBzOlwvXC9keW5hbWljcy5zYWdsb2JhbC5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzAzXC9JbnRlbGxpZ2VudC1jYXNlLW1hbmFnZW1lbnQtaW1hZ2VfMXgud2VicCJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"623\" height=\"505\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Intelligent-case-management-image_1x.webp\" class=\"attachment-full size-full wp-image-19773\" alt=\"Microsoft Dynamics 365 Customer Service: Intelligent case management\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-113863613\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-113863613\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-75f510c e-con-full e-flex e-con e-child\" data-id=\"75f510c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1630c1d e-con-full e-flex e-con e-child\" data-id=\"1630c1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aae7773 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"aae7773\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Automatisation de partie du service client\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a837819 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a837819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Apports\u00a0 :<\/strong>Rationalisez les processus r\u00e9p\u00e9titifs gr\u00e2ce \u00e0 l\u2019automatisation, notamment le traitement des tickets, les notifications et les relances.<\/p>\n<p><strong>R\u00e9sultats :<\/strong><\/p>\n<ul>\n<li>Une r\u00e9duction des co\u00fbts op\u00e9rationnels<\/li>\n<li>Les agents se concentrent sur des interactions \u00e0 forte valeur ajout\u00e9e et les erreurs humaines diminuent<\/li>\n<li>Une meilleure prise en charge des pics d\u2019activit\u00e9<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e201db3 e-con-full e-flex e-con e-child\" data-id=\"e201db3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e102b7a elementor-widget elementor-widget-image\" data-id=\"e102b7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Customer-service-automation-software-image_1x.webp\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Microsoft Dynamics 365 Customer Service: Customer service automation software\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTk3NzQsInVybCI6Imh0dHBzOlwvXC9keW5hbWljcy5zYWdsb2JhbC5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzAzXC9DdXN0b21lci1zZXJ2aWNlLWF1dG9tYXRpb24tc29mdHdhcmUtaW1hZ2VfMXgud2VicCJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"897\" height=\"493\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Customer-service-automation-software-image_1x.webp\" class=\"attachment-full size-full wp-image-19774\" alt=\"Microsoft Dynamics 365 Customer Service: Customer service automation software\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-113863614\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-113863614\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-bf33637 e-con-full e-flex e-con e-child\" data-id=\"bf33637\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c448c32 e-con-full e-flex e-con e-child\" data-id=\"c448c32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8aaa48c elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"8aaa48c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Gestion de la connaissance en libre-service\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ef54c4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7ef54c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Apports\u00a0 :<\/strong>Centralisez les contenus informatifs et activez des portails en libre-service et des agents virtuels gr\u00e2ce \u00e0 l\u2019IA.<\/p>\n<p><strong>R\u00e9sultats :<\/strong><\/p>\n<ul>\n<li>La r\u00e9duction du volume de demandes gr\u00e2ce \u00e0 l\u2019auto-r\u00e9solution<\/li>\n<li>Un acc\u00e8s plus rapide \u00e0 une information fiable<\/li>\n<li>Plus de disponibilit\u00e9 des agents pour les sujets complexes<\/li>\n<\/ul>\n<p>Une plus grande satisfaction client gr\u00e2ce \u00e0 un support personnalis\u00e9.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8100e2e e-con-full e-flex e-con e-child\" data-id=\"8100e2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e169d6 elementor-widget elementor-widget-image\" data-id=\"4e169d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Knowledge-management-and-self-service-image_1x.webp\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Microsoft Dynamics 365 Customer Service: Knowledge management and self-service\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTk3NzUsInVybCI6Imh0dHBzOlwvXC9keW5hbWljcy5zYWdsb2JhbC5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzAzXC9Lbm93bGVkZ2UtbWFuYWdlbWVudC1hbmQtc2VsZi1zZXJ2aWNlLWltYWdlXzF4LndlYnAifQ%3D%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"897\" height=\"493\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Knowledge-management-and-self-service-image_1x.webp\" class=\"attachment-full size-full wp-image-19775\" alt=\"Microsoft Dynamics 365 Customer Service: Knowledge management and self-service\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-113863615\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-113863615\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-9efd5fa e-con-full e-flex e-con e-child\" data-id=\"9efd5fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-03e00e9 e-con-full e-flex e-con e-child\" data-id=\"03e00e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-490a2e2 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"490a2e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Analyses et insights enrichis par l\u2019IA \n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a198e7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7a198e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Apports :<\/strong>Tirez parti d\u2019analyses pr\u00e9dictives et de tableaux de bord temps r\u00e9el aliment\u00e9s par <a href=\"\/fr\/power-platform\/power-bi\/\" target=\"_blank\" rel=\"noopener\">Microsoft Power BI<\/a> et <a href=\"\/fr\/dynamics-365-copilot\/\" target=\"_blank\" rel=\"noopener\">Microsoft Copilot.<\/a><\/p>\n<p><strong>R\u00e9sultats :<\/strong><\/p>\n<ul>\n<li>Des d\u00e9cisions bas\u00e9es sur des donn\u00e9es<\/li>\n<li>L\u2019identification pr\u00e9coce des probl\u00e8mes de service client<\/li>\n<li>Une meilleure pr\u00e9vision de la demande client<\/li>\n<\/ul>\n<p>Une am\u00e9lioration continue de la performance des \u00e9quipes<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b39eff0 e-con-full e-flex e-con e-child\" data-id=\"b39eff0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75e3767 elementor-widget elementor-widget-image\" data-id=\"75e3767\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/AI-driven-insights-and-analytics-image_1x.webp\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"ai customer service software\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTk3NzYsInVybCI6Imh0dHBzOlwvXC9keW5hbWljcy5zYWdsb2JhbC5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzAzXC9BSS1kcml2ZW4taW5zaWdodHMtYW5kLWFuYWx5dGljcy1pbWFnZV8xeC53ZWJwIn0%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"897\" height=\"493\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/AI-driven-insights-and-analytics-image_1x.webp\" class=\"attachment-full size-full wp-image-19776\" alt=\"ai customer service software\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-113863616\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-113863616\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-6f899a9 e-con-full e-flex e-con e-child\" data-id=\"6f899a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0f2c35d e-con-full e-flex e-con e-child\" data-id=\"0f2c35d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f687c2d elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"f687c2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Productivit\u00e9 des \u00e9quipes et collaboration\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b09f3e8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b09f3e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Apports\u00a0 :<\/strong>Int\u00e9grez Microsoft 365 et Microsoft Teams pour permettre une communication et une collaboration fluides.<\/p>\n<p><strong>R\u00e9sultats :<\/strong><\/p>\n<ul>\n<li>Des d\u00e9lais de r\u00e9solution internes plus courts<\/li>\n<li>Une collaboration inter-\u00e9quipes renforc\u00e9e<\/li>\n<li>Un plus grand engagement des agents<\/li>\n<li>Un traitement plus efficace des demandes clients<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4227372 e-con-full e-flex e-con e-child\" data-id=\"4227372\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8488f22 elementor-widget elementor-widget-image\" data-id=\"8488f22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Workforce-productivity-and-collaboration-image_1x.webp\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"microsoft dynamics 365 customer service: Workforce productivity and collaboration\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTk3NzcsInVybCI6Imh0dHBzOlwvXC9keW5hbWljcy5zYWdsb2JhbC5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzAzXC9Xb3JrZm9yY2UtcHJvZHVjdGl2aXR5LWFuZC1jb2xsYWJvcmF0aW9uLWltYWdlXzF4LndlYnAifQ%3D%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"897\" height=\"493\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Workforce-productivity-and-collaboration-image_1x.webp\" class=\"attachment-full size-full wp-image-19777\" alt=\"microsoft dynamics 365 customer service: Workforce productivity and collaboration\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-67e7d65 e-flex e-con-boxed e-con e-parent\" data-id=\"67e7d65\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-267cc1b elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"267cc1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Modules ou composants cl\u00e9s de Dynamics 365 Customer Service\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d270486 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d270486\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Dynamics 365 Customer Service inclut de nombreux modules con\u00e7us pour am\u00e9liorer le service client et la visibilit\u00e9 dans toute l\u2019entreprise\u202f:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-68b10e8 e-con-full e-flex e-con e-child\" data-id=\"68b10e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-17e94ef e-con-full e-flex e-con e-child\" data-id=\"17e94ef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6560f7 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"f6560f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/case_management_icon_1x.webp\" class=\"attachment-full size-full wp-image-19778\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Gestion des dossiers<\/h3><p class=\"elementor-image-box-description\">Centralise les demandes de service afin d\u2019assurer un suivi structur\u00e9 et une r\u00e9solution efficace.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-890c8f5 e-con-full e-flex e-con e-child\" data-id=\"890c8f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-958225f elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"958225f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/omnichannel_for_customer_service_icon_1x.webp\" class=\"attachment-full size-full wp-image-19779\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Point de contacts client<\/h3><p class=\"elementor-image-box-description\">Fournit une interface unifi\u00e9e pour g\u00e9rer les interactions multicanales avec les clients<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f61693c e-con-full e-flex e-con e-child\" data-id=\"f61693c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a54cb59 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"a54cb59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/customer_service_insights_icon_1x.webp\" class=\"attachment-full size-full wp-image-19780\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Analyse service client<\/h3><p class=\"elementor-image-box-description\">L\u2019IA fournit des rapports pour r\u00e9v\u00e9ler les tendances, ressentis et indicateurs de performance. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-000754e e-con-full e-flex e-con e-child\" data-id=\"000754e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-523c7a1 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"523c7a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/knowledge_management_icon_1x.webp\" class=\"attachment-full size-full wp-image-19781\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Gestion de la connaissance <\/h3><p class=\"elementor-image-box-description\">Permet de cr\u00e9er, partager et optimiser des articles d\u2019information pour les agents et les clients.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-88185a4 e-con-full e-flex e-con e-child\" data-id=\"88185a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-efa1726 e-con-full e-flex e-con e-child\" data-id=\"efa1726\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f518cd2 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"f518cd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/service_scheduling_icon_1x.webp\" class=\"attachment-full size-full wp-image-19782\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Planification du service client <\/h3><p class=\"elementor-image-box-description\">Optimise l\u2019allocation des ressources et les d\u00e9lais de r\u00e9ponse <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ce09609 e-con-full e-flex e-con e-child\" data-id=\"ce09609\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fed277 elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"7fed277\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/connected_customer_service_icon_1x.webp\" class=\"attachment-full size-full wp-image-19783\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Service client connect\u00e9 <\/h3><p class=\"elementor-image-box-description\">Int\u00e8gre des donn\u00e9es IoT pour permettre un service proactif et une maintenance pr\u00e9dictive. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6d9e708 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"6d9e708\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c11177a elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"c11177a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/virtual_agent_power_platform_integration_icon_1x.webp\" class=\"attachment-full size-full wp-image-19784\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Agent virtuel (int\u00e9gration Power Platform) <\/h3><p class=\"elementor-image-box-description\">Automatise les interactions clients gr\u00e2ce \u00e0 des chatbots aliment\u00e9s par l\u2019IA.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-21f0156 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"21f0156\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6654dbe elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"6654dbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/service_level_agreements_sla_management_icon_1x.webp\" class=\"attachment-full size-full wp-image-19785\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Contrats de niveau de service (SLA)<\/h3><p class=\"elementor-image-box-description\">Garantit le respect des engagements de service contractuels. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b0a6a7 elementor-widget elementor-widget-text-editor\" data-id=\"1b0a6a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Chaque module fait partie d\u2019un \u00e9cosyst\u00e8me unifi\u00e9 porteur d\u2019automatisation, de visibilit\u00e9 et d\u2019op\u00e9rations de service intelligentes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-dfe8089 e-flex e-con-boxed e-con e-parent\" data-id=\"dfe8089\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-508607a e-con-full e-flex e-con e-child\" data-id=\"508607a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-91e08d7 e-con-full e-flex e-con e-child\" data-id=\"91e08d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db93a65 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"db93a65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Les avantages d\u2019adopter Dynamics 365 Customer Service\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8466936 elementor-widget elementor-widget-text-editor\" data-id=\"8466936\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les \u00e9quipes qui mettent en \u0153uvre Microsoft Dynamics 365 Customer Service constatent des am\u00e9liorations mesurables dans leur gestion de service client\u202f:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-19fdfb4 e-con-full e-flex e-con e-child\" data-id=\"19fdfb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06dce1c elementor-widget elementor-widget-image\" data-id=\"06dce1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"614\" height=\"223\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/06\/modules_or_core_components_within_dynamics_365_customer_service_infographic_fr.webp\" class=\"attachment-full size-full wp-image-21938\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d538850 e-con-full e-flex e-con e-child\" data-id=\"d538850\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f2747de e-con-full e-flex e-con e-child\" data-id=\"f2747de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59e90e9 elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"59e90e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/real_time_view_into_customer_interactions_icon_1x.webp\" class=\"attachment-full size-full wp-image-19787\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">La vue en temps r\u00e9el des interactions clients et de la performance des agents<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0113588 e-con-full e-flex e-con e-child\" data-id=\"0113588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cb072e elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"2cb072e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/minimized_repetitive_tasks_icon_1x.webp\" class=\"attachment-full size-full wp-image-19788\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Une r\u00e9duction des t\u00e2ches r\u00e9p\u00e9titives, pour se concentrer sur des initiatives strat\u00e9giques<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1269fc2 e-con-full e-flex e-con e-child\" data-id=\"1269fc2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c1c8b8 elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"2c1c8b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/faster_and_more_accurate_decision_making_icon_1x.webp\" class=\"attachment-full size-full wp-image-19789\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Des d\u00e9cisions plus rapides et pr\u00e9cises gr\u00e2ce aux analyses IA<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c9352f5 e-con-full e-flex e-con e-child\" data-id=\"c9352f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff4d59b elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"ff4d59b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/improved_collaboration_across_service_icon_1x.webp\" class=\"attachment-full size-full wp-image-19790\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Une meilleure collaboration entre les \u00e9quipes service et support <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-60a2760 e-con-full e-flex e-con e-child\" data-id=\"60a2760\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-95063fa e-con-full e-flex e-con e-child\" data-id=\"95063fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76093c8 elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"76093c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/scalable_cloud_architecture_icon_1x.webp\" class=\"attachment-full size-full wp-image-19791\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Une architecture cloud \u00e9volutive, bas\u00e9e sur Microsoft Azure<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c32dea1 e-con-full e-flex e-con e-child\" data-id=\"c32dea1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8c3255 elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"f8c3255\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/higher_customer_retention_icon_1x.webp\" class=\"attachment-full size-full wp-image-19792\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Une fid\u00e9lisation accrue gr\u00e2ce \u00e0 une relation personnalis\u00e9e <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-84fa216 e-con-full e-flex e-con e-child\" data-id=\"84fa216\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c7905f elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"8c7905f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/strong_governance_icon_1x.webp\" class=\"attachment-full size-full wp-image-19793\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Des gouvernance, s\u00e9curit\u00e9 et conformit\u00e9 renforc\u00e9es<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0ff217c e-con-full e-flex e-con e-child\" data-id=\"0ff217c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c9d3fe elementor-position-top no-dash hexagon-box elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"8c9d3fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/lower_total_cost_icon_1x.webp\" class=\"attachment-full size-full wp-image-19794\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">La r\u00e9duction de leurs co\u00fbts gr\u00e2ce \u00e0 la consolidation de leurs outils <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8ab3f0 elementor-widget elementor-widget-text-editor\" data-id=\"a8ab3f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Leur nouveau logiciel de service client leur permet d\u2019apporter des r\u00e9ponses pr\u00e9cises, personnalis\u00e9es et coh\u00e9rentes, et de se concentrer sur les activit\u00e9s \u00e0 plus forte valeur ajout\u00e9e.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0eb3628 e-flex e-con-boxed e-con e-parent\" data-id=\"0eb3628\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ac47de elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"8ac47de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Aper\u00e7u des licences et de la tarification Dynamics 365 Customer Service\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a793583 e-con-full e-flex e-con e-child\" data-id=\"a793583\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ed10b74 e-con-full e-flex e-con e-child\" data-id=\"ed10b74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f59720e elementor-widget elementor-widget-image\" data-id=\"f59720e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"632\" height=\"550\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/licensing_and_cost_overview_of_dynamics_365_customer_engagement_image_1x-1.webp\" class=\"attachment-full size-full wp-image-19795\" alt=\"Licensing and cost overview for Dynamics 365 Customer Service\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e7a6ae2 e-con-full e-flex e-con e-child\" data-id=\"e7a6ae2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-520964a elementor-widget elementor-widget-text-editor\" data-id=\"520964a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le co\u00fbt de mise en \u0153uvre de Dynamics 365 Customer Service varie en fonction de plusieurs facteurs, notamment\u202f:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e915b3f elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"e915b3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Le mod\u00e8le de licence et les r\u00f4les utilisateurs<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a2db84 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"9a2db84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Les modules et fonctionnalit\u00e9s s\u00e9lectionn\u00e9s <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f487cd elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"0f487cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">L\u2019int\u00e9gration avec les syst\u00e8mes existants<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c72238d elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"c72238d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Les besoins de personnalisation<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72518a8 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"72518a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Le p\u00e9rim\u00e8tre du d\u00e9ploiement et la couverture g\u00e9ographique<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bf496e elementor-widget elementor-widget-text-editor\" data-id=\"4bf496e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les entreprises d\u00e9marrent g\u00e9n\u00e9ralement par une \u00e9valuation structur\u00e9e afin de d\u00e9finir leurs besoins, de s\u00e9lectionner les licences et de concevoir une feuille de route de mise en \u0153uvre optimis\u00e9e.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a7b9d elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"e7a7b9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/trouver-la-solution-adequate\/guide-tarification-et-licences-microsoft-dynamics-365\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir les tarifs de Dynamics 365 Customer Service  \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8c89c57 e-flex e-con-boxed e-con e-parent\" data-id=\"8c89c57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdc4513 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"fdc4513\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Pourquoi s\u2019associer \u00e0 sa.global\u202f?\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8a444bf e-con-full e-flex e-con e-child\" data-id=\"8a444bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7031f31 e-con-full e-flex e-con e-child\" data-id=\"7031f31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc232d0 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"fc232d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Partenaire Solutions Microsoft reconnu, avec une expertise approfondie sur Dynamics<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d5bef6 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"1d5bef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Mod\u00e8le de d\u00e9ploiement global pour accompagner des impl\u00e9mentations complexes et\/ou multi-r\u00e9gions <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-139f058 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"139f058\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Expertise sectorielle (notamment des services professionnels, associations\/ONG, \u2026) <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7270e7 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"b7270e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Cadres de d\u00e9ploiement acc\u00e9l\u00e9r\u00e9s pour r\u00e9duire le d\u00e9lai Time-to-value <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4962bbc elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"4962bbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">M\u00e9thodologie orient\u00e9e r\u00e9sultats, cherchant un impact business mesurable<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4108e56 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"4108e56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><a href=\"\/fr\/dynamics-365-services-de-support\/\" target=\"_blank\">Services manag\u00e9s<\/a> 24\/7 pour une optimisation continue des outils et un support durable<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-295dafd e-con-full e-flex e-con e-child\" data-id=\"295dafd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aac3ee7 elementor-widget elementor-widget-image\" data-id=\"aac3ee7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"669\" height=\"492\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/why_partner_with_sa_global_image_1x-1.webp\" class=\"attachment-full size-full wp-image-19796\" alt=\"partner with sa.global for microsoft dynamics 365 customer service\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e3c7497 e-flex e-con-boxed e-con e-parent\" data-id=\"e3c7497\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be83cdd elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"be83cdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">FAQs\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1013089 no-dash elementor-widget elementor-widget-n-accordion\" data-id=\"1013089\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1680\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1680\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u00c0 quoi sert Microsoft Dynamics 365 Customer Service\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1680\" class=\"elementor-element elementor-element-52f0f7f e-con-full e-flex e-con e-child\" data-id=\"52f0f7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba086ee elementor-widget elementor-widget-text-editor\" data-id=\"ba086ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Il s\u2019agit d\u2019un logiciel de service client embarquant l\u2019IA, con\u00e7u pour g\u00e9rer les op\u00e9rations de support client de bout en bout. Il permet aux organisations d\u2019offrir des exp\u00e9riences client coh\u00e9rentes, personnalis\u00e9es et efficaces sur plusieurs canaux.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1681\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1681\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment Dynamics 365 Customer Service am\u00e9liore-t-il l\u2019efficacit\u00e9 des soci\u00e9t\u00e9s\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1681\" class=\"elementor-element elementor-element-fa2928c e-con-full e-flex e-con e-child\" data-id=\"fa2928c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7931038 elementor-widget elementor-widget-text-editor\" data-id=\"7931038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Dynamics 365 Customer Service am\u00e9liore les op\u00e9rations en connectant les donn\u00e9es clients, en automatisant les workflows et en apportant des analyses en temps r\u00e9el. Ce logiciel d\u2019automatisation du service client contribue \u00e0 r\u00e9duire les d\u00e9lais de r\u00e9ponse, \u00e0 augmenter la productivit\u00e9 des agents et \u00e0 am\u00e9liorer la prise de d\u00e9cision.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1682\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1682\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Dynamics 365 Customer Service est-il adapt\u00e9 aux organisations de taille interm\u00e9diaire\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1682\" class=\"elementor-element elementor-element-8580321 e-con-full e-flex e-con e-child\" data-id=\"8580321\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5a2d8b elementor-widget elementor-widget-text-editor\" data-id=\"a5a2d8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Microsoft Dynamics 365 Customer Service est une solution \u00e9volutive, adapt\u00e9e aussi bien aux ETI qu\u2019aux grandes entreprises. Ses licences flexibles et ses capacit\u00e9s modulaires en font une option id\u00e9ale pour adopter un logiciel de service client \u00e0 votre rythme.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1683\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1683\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Combien de temps dure une mise en \u0153uvre\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1683\" class=\"elementor-element elementor-element-4a431dd e-con-full e-flex e-con e-child\" data-id=\"4a431dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74f425a elementor-widget elementor-widget-text-editor\" data-id=\"74f425a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le calendrier de mise en \u0153uvre de Microsoft Dynamics 365 Customer Service d\u00e9pend de la complexit\u00e9 m\u00e9tier, des int\u00e9grations et des besoins de personnalisation. La plupart des structures peuvent d\u00e9ployer ses fonctionnalit\u00e9s cl\u00e9s en quelques semaines \u00e0 quelques mois.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1684\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1684\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Dynamics 365 Customer Service s\u2019int\u00e8gre-t-il aux outils Microsoft\u202f?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1684\" class=\"elementor-element elementor-element-b212349 e-con-full e-flex e-con e-child\" data-id=\"b212349\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-179c234 elementor-widget elementor-widget-text-editor\" data-id=\"179c234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Microsoft Dynamics 365 Customer Service s\u2019int\u00e8gre de fa\u00e7on native \u00e0 Microsoft Azure, Microsoft 365, Microsoft Power Platform et Microsoft Power BI. Ces int\u00e9grations permettent la collaboration, l\u2019analytique et l\u2019automatisation \u00e0 l\u2019\u00e9chelle de l\u2019entreprise.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1685\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1685\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les organisations peuvent-elles migrer depuis leurs anciennes plateformes de service client ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1685\" class=\"elementor-element elementor-element-d78e827 e-con-full e-flex e-con e-child\" data-id=\"d78e827\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-515a5dd elementor-widget elementor-widget-text-editor\" data-id=\"515a5dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui, elles peuvent migrer depuis leurs outils historiques vers Microsoft Dynamics 365 Customer Service gr\u00e2ce \u00e0 des outils et des m\u00e9thodes de migration structur\u00e9s, qui assurent la continuit\u00e9 op\u00e9rationnelle pendant le d\u00e9ploiement.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1686\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1686\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel support est disponible apr\u00e8s la mise en \u0153uvre\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1686\" class=\"elementor-element elementor-element-ff14ba5 e-con-full e-flex e-con e-child\" data-id=\"ff14ba5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c12682 elementor-widget elementor-widget-text-editor\" data-id=\"4c12682\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Apr\u00e8s la mise en \u0153uvre, les organisations peuvent opter pour un support continu (services manag\u00e9s, suivi de performance et optimisation permanente). Cela leur garantit de tirer le meilleur parti de leur installation de Microsoft Dynamics 365 Customer Service.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1687\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1687\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Dynamics 365 Customer Service int\u00e8gre-t-il des fonctionnalit\u00e9s IA\u202f? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1687\" class=\"elementor-element elementor-element-9fa1950 e-con-full e-flex e-con e-child\" data-id=\"9fa1950\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59a8b69 elementor-widget elementor-widget-text-editor\" data-id=\"59a8b69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui, en natif via Microsoft Copilot et ses analyses avanc\u00e9es. Elles g\u00e9n\u00e8rent des pr\u00e9dictions, des r\u00e9ponses automatis\u00e9es et des recommandations directement au sein du logiciel service client.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\\u00c0 quoi sert Microsoft Dynamics 365 Customer Service\\u202f?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Il s\\u2019agit d\\u2019un logiciel de service client embarquant l\\u2019IA, con\\u00e7u pour g\\u00e9rer les op\\u00e9rations de support client de bout en bout. Il permet aux organisations d\\u2019offrir des exp\\u00e9riences client coh\\u00e9rentes, personnalis\\u00e9es et efficaces sur plusieurs canaux.\"}},{\"@type\":\"Question\",\"name\":\"Comment Dynamics 365 Customer Service am\\u00e9liore-t-il l\\u2019efficacit\\u00e9 des soci\\u00e9t\\u00e9s\\u202f?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Dynamics 365 Customer Service am\\u00e9liore les op\\u00e9rations en connectant les donn\\u00e9es clients, en automatisant les workflows et en apportant des analyses en temps r\\u00e9el. Ce logiciel d\\u2019automatisation du service client contribue \\u00e0 r\\u00e9duire les d\\u00e9lais de r\\u00e9ponse, \\u00e0 augmenter la productivit\\u00e9 des agents et \\u00e0 am\\u00e9liorer la prise de d\\u00e9cision.\"}},{\"@type\":\"Question\",\"name\":\"Dynamics 365 Customer Service est-il adapt\\u00e9 aux organisations de taille interm\\u00e9diaire\\u202f?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. 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Microsoft Dynamics 365 Customer Service s\\u2019int\\u00e8gre de fa\\u00e7on native \\u00e0 Microsoft Azure, Microsoft 365, Microsoft Power Platform et Microsoft Power BI. Ces int\\u00e9grations permettent la collaboration, l\\u2019analytique et l\\u2019automatisation \\u00e0 l\\u2019\\u00e9chelle de l\\u2019entreprise.\"}},{\"@type\":\"Question\",\"name\":\"Les organisations peuvent-elles migrer depuis leurs anciennes plateformes de service client ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui, elles peuvent migrer depuis leurs outils historiques vers Microsoft Dynamics 365 Customer Service gr\\u00e2ce \\u00e0 des outils et des m\\u00e9thodes de migration structur\\u00e9s, qui assurent la continuit\\u00e9 op\\u00e9rationnelle pendant le d\\u00e9ploiement.\"}},{\"@type\":\"Question\",\"name\":\"Quel support est disponible apr\\u00e8s la mise en \\u0153uvre\\u202f?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Apr\\u00e8s la mise en \\u0153uvre, les organisations peuvent opter pour un support continu (services manag\\u00e9s, suivi de performance et optimisation permanente). Cela leur garantit de tirer le meilleur parti de leur installation de Microsoft Dynamics 365 Customer Service.\"}},{\"@type\":\"Question\",\"name\":\"Dynamics 365 Customer Service int\\u00e8gre-t-il des fonctionnalit\\u00e9s IA\\u202f?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui, en natif via Microsoft Copilot et ses analyses avanc\\u00e9es. Elles g\\u00e9n\\u00e8rent des pr\\u00e9dictions, des r\\u00e9ponses automatis\\u00e9es et des recommandations directement au sein du logiciel service client.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Qu\u2019est-ce que Microsoft Dynamics 365 Customer Service\u202f? Microsoft Dynamics 365 Customer Service est une plateforme de service client cloud, aliment\u00e9e par l\u2019IA, con\u00e7ue pour am\u00e9liorer le support client, renforcer la relation via tous les canaux et livrer des analyses exploitables. Le logiciel, enrichi par l\u2019IA, permet aux \u00e9quipes de g\u00e9rer les dossiers clients efficacement, de<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19769","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Microsoft Dynamics 365 Customer Service | sa.global<\/title>\n<meta name=\"description\" content=\"Transformez votre support client avec Microsoft Dynamics 365 Customer Service. 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