{"id":19595,"date":"2026-03-19T16:56:04","date_gmt":"2026-03-19T16:56:04","guid":{"rendered":"http:\/\/dynamics.saglobal.com\/customer-engagement\/"},"modified":"2026-06-08T13:14:31","modified_gmt":"2026-06-08T13:14:31","slug":"customer-engagement","status":"publish","type":"page","link":"https:\/\/dynamics.saglobal.com\/fr\/dynamics-365\/customer-engagement\/","title":{"rendered":"Dynamics 365 Customer Engagement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19595\" class=\"elementor elementor-19595 elementor-14283\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7d08df9 e-flex e-con-boxed e-con e-parent\" data-id=\"7d08df9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e2c4959 e-con-full e-flex e-con e-child\" data-id=\"e2c4959\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b3dcb35 e-con-full e-flex e-con e-child\" data-id=\"b3dcb35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbd215e elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"bbd215e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><h1 style=\"color: #FFFFFF;text-align: left;font-weight:300\" class=\"consulting-custom-title\">Qu\u2019est-ce que Microsoft Dynamics 365 Customer Engagement ?\n<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60d8027 text-white elementor-widget elementor-widget-text-editor\" data-id=\"60d8027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Microsoft Dynamics 365 Customer Engagement est une solution de gestion de la relation client (CRM) bas\u00e9e sur le cloud, con\u00e7ue pour aider les organisations \u00e0 optimiser les interactions avec leurs clients, acc\u00e9l\u00e9rer leurs performances commerciales et offrir des exp\u00e9riences client exceptionnelles \u00e0 grande \u00e9chelle.<\/p>\n<p>En combinant des fonctionnalit\u00e9s CRM avec l\u2019automatisation et l\u2019analytique aliment\u00e9es par l\u2019IA, Microsoft Dynamics 365 Customer Engagement permet aux entreprises de proposer des exp\u00e9riences personnalis\u00e9es, d\u2019am\u00e9liorer la pr\u00e9cision de leurs pr\u00e9visions et de renforcer la gouvernance op\u00e9rationnelle entre leurs services.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9db2561 elementor-widget elementor-widget-button\" data-id=\"9db2561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contactez-nous\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez un test de Dynamics 365 Customer Engagement \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-44b8326 e-con-full e-flex e-con e-child\" data-id=\"44b8326\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54737af elementor-widget elementor-widget-image\" data-id=\"54737af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/CE-banner-image_1x.webp\" title=\"Microsoft Dynamics 365 Customer Engagement\" alt=\"Microsoft Dynamics 365 Customer Engagement\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-dcc8954 e-flex e-con-boxed e-con e-parent\" data-id=\"dcc8954\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edcc9aa elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"edcc9aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Comment des syst\u00e8mes d\u00e9connect\u00e9s et une visibilit\u00e9 client limit\u00e9e freinent la croissance\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b3a98a elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"5b3a98a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>De nombreuses organisations peinent \u00e0 exploiter des donn\u00e9es clients dispers\u00e9es dans plusieurs syst\u00e8mes, feuilles de calcul et plateformes CRM dat\u00e9es. Les \u00e9quipes commerciales suivent les opportunit\u00e9s dans un outil, le marketing g\u00e8re les campagnes dans un autre, et les \u00e9quipes support s\u2019appuient sur des solutions isol\u00e9es pour traiter les demandes clients. Cet environnement fragment\u00e9 ne permet pas d\u2019avoir une vue compl\u00e8te du parcours client.<\/p>\n<p>Les processus manuels et les m\u00e9thodes de reporting anciennes compliquent encore plus les op\u00e9rations. Sans informations en temps r\u00e9el sur l\u2019activit\u00e9 client et la performance du pipeline, les d\u00e9cideurs s\u2019appuient souvent sur des rapports d\u00e9cal\u00e9s dans le temps, ce qui limite leur capacit\u00e9 \u00e0 r\u00e9agir rapidement aux \u00e9volutions du march\u00e9 ou aux besoins des clients.<\/p>\n<p>Les difficult\u00e9s courantes incluent :<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-85d5f52 e-con-full e-flex e-con e-child\" data-id=\"85d5f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a4b619f e-con-full e-flex e-con e-child\" data-id=\"a4b619f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c364df elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"2c364df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Des plateformes commerciales, marketing et service d\u00e9connect\u00e9es<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5371d0d e-con-full e-flex e-con e-child\" data-id=\"5371d0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cd2e7f elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"1cd2e7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Une visibilit\u00e9 limit\u00e9e des interactions clients et de l\u2019historique des \u00e9changes<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-924e8b9 e-con-full e-flex e-con e-child\" data-id=\"924e8b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b21b2f elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"8b21b2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Une saisie manuelle des donn\u00e9es et des workflows inefficaces<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0f930b2 e-con-full e-flex e-con e-child\" data-id=\"0f930b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7154bd5 e-con-full e-flex e-con e-child\" data-id=\"7154bd5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db0badd elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"db0badd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Un reporting incoh\u00e9rent entre les services <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-439ad6a e-con-full e-flex e-con e-child\" data-id=\"439ad6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2be534d elementor-position-left elementor-position-top no-dash hexagon-box elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"2be534d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Une faible pr\u00e9cision des pr\u00e9visions et un manque de transparence sur le pipeline<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6a7600c e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"6a7600c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7de2386 e-con-full e-flex e-con e-child\" data-id=\"7de2386\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-292c5cf elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"292c5cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>C\u2019est l\u00e0 que de travailler avec un partenaire Dynamics 365 Customer Engagement exp\u00e9riment\u00e9 devient essentiel : il aide les organisations \u00e0 unifier leurs donn\u00e9es clients, \u00e0 rationaliser les processus et \u00e0 obtenir une visibilit\u00e9 en temps r\u00e9el sur l\u2019ensemble du cycle de vie client.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ef29dfb e-flex e-con-boxed e-con e-parent\" data-id=\"ef29dfb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5e3267 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"c5e3267\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Unifier les donn\u00e9es, les \u00e9quipes et les processus en s\u2019appuyant sur Dynamics 365 Customer Engagement\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-394cee4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"394cee4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Microsoft Dynamics 365 Customer Engagement aide les entreprises \u00e0 moderniser les op\u00e9rations de gestion de leurs clients en connectant les donn\u00e9es, les processus et les \u00e9quipes au sein d\u2019une plateforme intelligente unique. En centralisant les informations issues des \u00e9quipes ventes, marketing et service, les entreprises ont une vue d\u2019ensemble unique des interactions avec leur client\u00e8le et de l\u2019historique de leurs \u00e9changes. Cela permet aux \u00e9quipes de collaborer plus efficacement, de r\u00e9pondre plus rapidement aux besoins des clients et d\u2019offrir des exp\u00e9riences coh\u00e9rentes tout au long du parcours client.<\/p>\n<p>Parmi les principales fonctionnalit\u00e9s du logiciel CRM qui favorisent cette transformation, on peut citer :<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a911209 e-con-full e-flex e-con e-child\" data-id=\"a911209\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0ab679a e-con-full e-flex e-con e-child\" data-id=\"0ab679a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8464d08 elementor-widget elementor-widget-image\" data-id=\"8464d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Unify-Customer-Data-Teams-and-Processes-image_1x.webp\" title=\"Key capabilities: Dynamics 365 Customer Engagement\" alt=\"Key capabilities: Dynamics 365 Customer Engagement\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8000c93 e-con-full no-dash e-flex e-con e-child\" data-id=\"8000c93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c086150 elementor-widget elementor-widget-image-box\" data-id=\"c086150\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Des donn\u00e9es clients unifi\u00e9es<\/p><p class=\"elementor-image-box-description\">Il consolide les informations issues de plusieurs syst\u00e8mes afin d\u2019\u00e9liminer les silos et de fournir une vue client compl\u00e8te \u00e0 360\u00b0.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1711d9f elementor-widget elementor-widget-image-box\" data-id=\"1711d9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Des processus m\u00e9tiers automatis\u00e9s<\/p><p class=\"elementor-image-box-description\">Il rationalise les t\u00e2ches r\u00e9p\u00e9titives (qualification des leads, ex\u00e9cution des campagnes, routage des tickets, relances), ce qui r\u00e9duit la charge administrative. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-414235e elementor-widget elementor-widget-image-box\" data-id=\"414235e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Des insights bas\u00e9s sur l\u2019intelligence artificielle et pr\u00e9dictive<\/p><p class=\"elementor-image-box-description\">Il s\u2019appuie sur des analyses avanc\u00e9es pour anticiper les besoins, am\u00e9liorer les pr\u00e9visions commerciales et identifier de nouvelles opportunit\u00e9s de revenus.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-910cd72 elementor-widget elementor-widget-image-box\" data-id=\"910cd72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">De l\u2019analytique et du reporting en temps r\u00e9el<\/p><p class=\"elementor-image-box-description\">Des tableaux de bord interactifs bas\u00e9s sur\u202f<a href=\"\/fr\/power-platform\/power-bi\/\" target=\"_blank\">Microsoft Power BI<\/a> permettent \u00e0 la direction de suivre les performances et de prendre rapidement des d\u00e9cisions qui s\u2019appuient sur les donn\u00e9es. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-290d175 elementor-widget elementor-widget-image-box\" data-id=\"290d175\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Une infrastructure cloud professionnelle<\/p><p class=\"elementor-image-box-description\">Bas\u00e9e sur Microsoft Azure, la plateforme offre \u00e9volutivit\u00e9, s\u00e9curit\u00e9 et disponibilit\u00e9 24\/7 pour accompagner la croissance des entreprises. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddf0543 elementor-widget elementor-widget-image-box\" data-id=\"ddf0543\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">L\u2019assistance \u00e0 la productivit\u00e9 avec Microsoft Copilot<\/p><p class=\"elementor-image-box-description\">Il aide les collaborateurs \u00e0 g\u00e9n\u00e9rer des analyses, \u00e0 r\u00e9sumer les interactions client et \u00e0 r\u00e9diger des communications directement au sein du CRM.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9164a9 elementor-widget elementor-widget-text-editor\" data-id=\"a9164a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ensemble, ces fonctionnalit\u00e9s permettent de passer d\u2019une gestion client r\u00e9active \u00e0 des strat\u00e9gies de relation proactives et intelligentes, qui am\u00e9liorent l\u2019efficacit\u00e9 op\u00e9rationnelle et la valeur client \u00e0 long terme.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e30479e elementor-widget elementor-widget-button\" data-id=\"e30479e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contactez-nous\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez une d\u00e9monstration Dynamics 365 Customer Engagement adapt\u00e9e \u00e0 vos besoins \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-fea1d11 e-flex e-con-boxed e-con e-parent\" data-id=\"fea1d11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93387e9 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"93387e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Principales fonctionnalit\u00e9s et apports de Dynamics 365 Customer Engagement\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d35c038 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"d35c038\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;stretch&quot;,&quot;tabs_justify_horizontal_tablet&quot;:&quot;stretch&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"221626424\" aria-label=\"Onglets. Ouvrez des \u00e9l\u00e9ments avec Entrer ou Espace, fermez-les avec Echape et naviguez \u00e0 l&#039;aide des touches fl\u00e9ch\u00e9es.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2216264241\" data-tab-title-id=\"e-n-tab-title-2216264241\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2216264241\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tGestion du<br>potentiel commercial\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2216264242\" data-tab-title-id=\"e-n-tab-title-2216264242\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2216264242\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tEngagement et gestion<br>de la relation client\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2216264243\" data-tab-title-id=\"e-n-tab-title-2216264243\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2216264243\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAutomatisation<br>marketing\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2216264244\" data-tab-title-id=\"e-n-tab-title-2216264244\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2216264244\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tGestion du<br>service client\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2216264245\" data-tab-title-id=\"e-n-tab-title-2216264245\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2216264245\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAnalytique et insights<br>bas\u00e9s sur l\u2019IA\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2216264246\" data-tab-title-id=\"e-n-tab-title-2216264246\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2216264246\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tMa\u00eetrise du<br>parcours client\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-2216264241\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2216264241\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-6cc4d0e e-con-full e-flex e-con e-child\" data-id=\"6cc4d0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5642588 e-con-full e-flex e-con e-child\" data-id=\"5642588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33a4a96 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"33a4a96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Gestion du potentiel commercial\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e3db94 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"3e3db94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Ce que le CRM permet :<\/strong><br \/>Dynamics 365 Customer Engagement permet aux \u00e9quipes commerciales de g\u00e9rer les opportunit\u00e9s, les leads et les comptes via un pipeline structur\u00e9. Des flux de travail automatis\u00e9s aident \u00e0 prioriser les prospects \u00e0 forte valeur, tandis que les analyses IA proposent des recommandations pour am\u00e9liorer les taux de conversion.<\/p>\n<p><strong>R\u00e9sultats :<\/strong><\/p>\n<ul>\n<li>Augmentation du taux de conversion gr\u00e2ce \u00e0 une meilleure visibilit\u00e9 sur les opportunit\u00e9s<\/li>\n<li>Pr\u00e9visions de ventes et planification du chiffre d\u2019affaires plus pr\u00e9cises<\/li>\n<li>R\u00e9duction de la charge administrative pour les \u00e9quipes commerciales<\/li>\n<li>Cycles de vente plus courts et meilleure v\u00e9locit\u00e9 du cycle commercial<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e310fe4 e-con-full e-flex e-con e-child\" data-id=\"e310fe4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd2d802 elementor-widget elementor-widget-image\" data-id=\"cd2d802\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"897\" height=\"493\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/sales_pipeline_management_image_1x.webp\" class=\"attachment-full size-full wp-image-19598\" alt=\"Microsoft Dynamics 365 Customer Engagement: Sales pipeline management\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-2216264242\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2216264242\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-e44fdff e-con-full e-flex e-con e-child\" data-id=\"e44fdff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-862470a e-con-full e-flex e-con e-child\" data-id=\"862470a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df706d6 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"df706d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Engagement et gestion de la relation client \n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2c8cf6 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a2c8cf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Ce que le CRM permet :<\/strong>La plateforme consolide les donn\u00e9es clients provenant de multiples points de contact afin de cr\u00e9er un profil client complet \u00e0 360\u00b0. Les \u00e9quipes peuvent suivre les interactions, les pr\u00e9f\u00e9rences et l\u2019historique d\u2019engagement pour proposer une communication personnalis\u00e9e et piloter la relation.<\/p>\n<p><strong>R\u00e9sultats :<\/strong><\/p>\n<ul>\n<li>Satisfaction et fid\u00e9lisation client am\u00e9lior\u00e9es<\/li>\n<li>Engagement coh\u00e9rent sur l\u2019ensemble des canaux<\/li>\n<li>Opportunit\u00e9s de cross-sell et d\u2019upsell renforc\u00e9es<\/li>\n<li>Relations clients plus solides \u00e0 long terme<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-adbc6da e-con-full e-flex e-con e-child\" data-id=\"adbc6da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dab3594 elementor-widget elementor-widget-image\" data-id=\"dab3594\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"897\" height=\"493\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/customer_engagement_and_relationship_management_image_1x.webp\" class=\"attachment-full size-full wp-image-19599\" alt=\"Microsoft Dynamics 365 Customer Engagement: Customer engagement and relationship management\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-2216264243\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2216264243\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-6d54c9e e-con-full e-flex e-con e-child\" data-id=\"6d54c9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b6cca5e e-con-full e-flex e-con e-child\" data-id=\"b6cca5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b4e408 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"8b4e408\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Automatisation marketing\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7237e2 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a7237e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Ce que le CRM permet :<\/strong>Les outils d\u2019automatisation marketing int\u00e9gr\u00e9s permettent de planifier, ex\u00e9cuter et mesurer des campagnes cibl\u00e9es. Les \u00e9quipes marketing peuvent concevoir des parcours clients, segmenter les audiences et automatiser les campagnes de nurturing des leads.<\/p>\n<p><strong>R\u00e9sultats :<\/strong><\/p>\n<ul>\n<li>Taux de conversion des campagnes plus \u00e9lev\u00e9<\/li>\n<li>Am\u00e9lioration du ROI marketing gr\u00e2ce \u00e0 un engagement cibl\u00e9<\/li>\n<li>Meilleur alignement entre les \u00e9quipes ventes et marketing<\/li>\n<li>Optimisation des campagnes guid\u00e9e par les donn\u00e9es<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-be55b54 e-con-full e-flex e-con e-child\" data-id=\"be55b54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86a0215 elementor-widget elementor-widget-image\" data-id=\"86a0215\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"623\" height=\"505\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/marketing_automation_image_1x.webp\" class=\"attachment-full size-full wp-image-19600\" alt=\"Microsoft Dynamics 365 Customer Engagement: Marketing automation\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-2216264244\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2216264244\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-bdbb882 e-con-full e-flex e-con e-child\" data-id=\"bdbb882\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-61db51d e-con-full e-flex e-con e-child\" data-id=\"61db51d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c11ae64 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"c11ae64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Gestion du service client\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4eee842 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"4eee842\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Ce que le CRM permet :<\/strong>Les \u00e9quipes de service client peuvent g\u00e9rer les tickets, suivre les demandes et automatiser le transfert des cas via des flux intelligents. Les outils de gestion de la connaissance aident les agents \u00e0 r\u00e9soudre plus vite les probl\u00e8mes tout en garantissant une qualit\u00e9 de service homog\u00e8ne.<\/p>\n<p><strong>R\u00e9sultats :<\/strong><\/p>\n<ul>\n<li>R\u00e9solution des tickets plus rapide<\/li>\n<li>Productivit\u00e9 des agents am\u00e9lior\u00e9e<\/li>\n<li>Exp\u00e9rience et satisfaction client am\u00e9lior\u00e9es<\/li>\n<li>R\u00e9duction des co\u00fbts op\u00e9rationnels du support<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8c92ec0 e-con-full e-flex e-con e-child\" data-id=\"8c92ec0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48c1763 elementor-widget elementor-widget-image\" data-id=\"48c1763\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"897\" height=\"493\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/service_management_image_1x.webp\" class=\"attachment-full size-full wp-image-19601\" alt=\"Microsoft Dynamics 365 Customer Engagement: Service management\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-2216264245\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2216264245\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-be93ca1 e-con-full e-flex e-con e-child\" data-id=\"be93ca1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1209a1c e-con-full e-flex e-con e-child\" data-id=\"1209a1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-043b2c5 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"043b2c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Analytique et insights bas\u00e9s sur l\u2019IA\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37d0559 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"37d0559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Ce que le CRM permet : <\/strong>Des analyses avanc\u00e9es utilisant Microsoft Power BI et des mod\u00e8les d\u2019IA fournissent des signaux d\u2019alerte sur les tendances de vente, le comportement client et la performance du service. Les \u00e9quipes de direction peuvent suivre les KPI via des tableaux de bord interactifs.<\/p>\n<p><strong>R\u00e9sultats :<\/strong><\/p>\n<ul>\n<li>Prise de d\u00e9cision bas\u00e9e sur des donn\u00e9es, dans l\u2019ensemble des services<\/li>\n<li>Am\u00e9lioration de la pr\u00e9cision des pr\u00e9visions<\/li>\n<li>Identification de nouvelles opportunit\u00e9s de croissance<\/li>\n<li>Transparence op\u00e9rationnelle accrue<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5246a8c e-con-full e-flex e-con e-child\" data-id=\"5246a8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97a5e2f elementor-widget elementor-widget-image\" data-id=\"97a5e2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"623\" height=\"505\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/ai_insights_and_analytics_image_1x.webp\" class=\"attachment-full size-full wp-image-19602\" alt=\"Microsoft Dynamics 365 Customer Engagement: AI insights and analytics\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" id=\"e-n-tab-content-2216264246\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2216264246\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-a9db18b e-con-full e-flex e-con e-child\" data-id=\"a9db18b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-88c9d6e e-con-full e-flex e-con e-child\" data-id=\"88c9d6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-043565d elementor-widget elementor-widget-vc_custom_heading\" data-id=\"043565d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left title_no_stripe\" ><h3 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Ma\u00eetrise du parcours client\n<\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ac076d elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2ac076d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Ce que le CRM permet :<\/strong>Dynamics 365 Customer Engagement fournit des outils pour analyser et optimiser l\u2019ensemble du parcours client, du premier contact au support apr\u00e8s-vente. Des recommandations nourries par l\u2019IA permettent d\u2019identifier des axes d\u2019am\u00e9lioration de l\u2019exp\u00e9rience client.<\/p>\n<p><strong>R\u00e9sultats :<\/strong><\/p>\n<ul>\n<li>Coh\u00e9rence du parcours client am\u00e9lior\u00e9e<\/li>\n<li>Taux de r\u00e9tention client plus \u00e9lev\u00e9<\/li>\n<li>Personnalisation renforc\u00e9e des communications<\/li>\n<li>Augmentation de la valeur client sur la dur\u00e9e (LTV)<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d039116 e-con-full e-flex e-con e-child\" data-id=\"d039116\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99b8ca1 elementor-widget elementor-widget-image\" data-id=\"99b8ca1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"897\" height=\"493\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/customer_journey_intelligence_image_1x.webp\" class=\"attachment-full size-full wp-image-19603\" alt=\"Microsoft Dynamics 365 Customer Engagement: Customer journey intelligence\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2790aa5 e-flex e-con-boxed e-con e-parent\" data-id=\"2790aa5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3649ef0 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"3649ef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Modules et composants cl\u00e9s de Dynamics 365 Customer Engagement\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfef000 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"bfef000\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Microsoft Dynamics 365 Customer Engagement se compose de plusieurs modules int\u00e9gr\u00e9s, con\u00e7us pour permettre la gestion client de bout en bout. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-95d6247 e-con-full e-flex e-con e-child\" data-id=\"95d6247\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-152de50 e-con-full e-flex e-con e-child\" data-id=\"152de50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75a4f26 elementor-position-top no-dash hexagon-box elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"75a4f26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Sales-icon_1x.webp\" class=\"attachment-full size-full wp-image-19604\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Sales<\/h3><p class=\"elementor-image-box-description\">Permet de g\u00e9rer les leads, les opportunit\u00e9s et la performance du pipeline, et d\u2019am\u00e9liorer la productivit\u00e9 commerciale gr\u00e2ce \u00e0 l\u2019automatisation et aux analyses sugg\u00e9r\u00e9es par l\u2019IA.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-89836c4 e-con-full e-flex e-con e-child\" data-id=\"89836c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8912013 elementor-position-top no-dash hexagon-box elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"8912013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Customer-Service-icon_1x.webp\" class=\"attachment-full size-full wp-image-19605\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Customer Service<\/h3><p class=\"elementor-image-box-description\">Inclut la gestion des tickets, l\u2019automatisation du service et des outils de gestion de la connaissance, qui permettent aux \u00e9quipes support de r\u00e9soudre les demandes rapidement et efficacement.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0d8e7fe e-con-full e-flex e-con e-child\" data-id=\"0d8e7fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0db8dae elementor-position-top no-dash hexagon-box elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"0db8dae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Marketing-icon_1x.webp\" class=\"attachment-full size-full wp-image-19606\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Marketing<\/h3><p class=\"elementor-image-box-description\">Aide les \u00e9quipes \u00e0 cr\u00e9er des campagnes cibl\u00e9es, \u00e0 orchestrer des parcours clients et \u00e0 suivre les m\u00e9triques d\u2019engagement sur l\u2019ensemble des canaux.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e7f11f9 e-con-full e-flex e-con e-child\" data-id=\"e7f11f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a75aeb elementor-position-top no-dash hexagon-box elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"1a75aeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Field-Service-icon_1x.webp\" class=\"attachment-full size-full wp-image-19607\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Field Service<\/h3><p class=\"elementor-image-box-description\">Permet l\u2019organisation du service sur site gr\u00e2ce \u00e0 la planification, la gestion des ordres de travail et l\u2019optimisation des ressources.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e22c083 e-con-full e-flex e-con e-child\" data-id=\"e22c083\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e26599d e-con-full e-flex e-con e-child\" data-id=\"e26599d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b5468f elementor-position-top no-dash hexagon-box elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"5b5468f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Customer-Insights-icon_1x.webp\" class=\"attachment-full size-full wp-image-19608\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Customer Insights<\/h3><p class=\"elementor-image-box-description\">Unifie les donn\u00e9es clients de plusieurs sources pour fournir une vue \u00e0 360\u00b0 des comportements et des pr\u00e9f\u00e9rences.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-645ee74 e-con-full e-flex e-con e-child\" data-id=\"645ee74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fba4196 elementor-position-top no-dash hexagon-box elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"fba4196\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Omnichannel-Engagement-icon_1x.webp\" class=\"attachment-full size-full wp-image-19609\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Omnichannel Engagement<\/h3><p class=\"elementor-image-box-description\">Permet d\u2019interagir avec les clients via plusieurs canaux, dont le chat, l\u2019e-mail, le t\u00e9l\u00e9phone et les plateformes de messagerie num\u00e9rique. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4596951 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"4596951\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e48f960 elementor-position-top no-dash hexagon-box elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"e48f960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"113\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/AI-Copilot-capability-icon_1x.webp\" class=\"attachment-full size-full wp-image-19610\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">IA et Copilot<\/h3><p class=\"elementor-image-box-description\">Int\u00e8gre\u202f <a href=\"\/fr\/dynamics-365-copilot\/\" target=\"_blank\">Microsoft Copilot<\/a> pour fournir une assistance intelligente, automatiser des t\u00e2ches et g\u00e9n\u00e9rer des analyses \u00e0 partir des donn\u00e9es CRM. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7fc1b06 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"7fc1b06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-41b7784 e-con-full e-flex e-con e-child\" data-id=\"41b7784\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a95f4d elementor-widget elementor-widget-text-editor\" data-id=\"9a95f4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ensemble, ces modules constituent une plateforme compl\u00e8te qui favorise la collaboration op\u00e9rationnelle, la visibilit\u00e9 des donn\u00e9es \u00e0 l\u2019\u00e9chelle de l\u2019entreprise et l\u2019automatisation intelligente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3f1be16 e-flex e-con-boxed e-con e-parent\" data-id=\"3f1be16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d75a21e e-con-full e-flex e-con e-child\" data-id=\"d75a21e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a3a456f e-con-full e-flex e-con e-child\" data-id=\"a3a456f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa402b2 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"fa402b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left;font-weight:300\" class=\"consulting-custom-title\">Avantages de l\u2019adoption de Dynamics 365 Customer Engagement\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15ecf2d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"15ecf2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les organisations qui adoptent Microsoft Dynamics 365 Customer Engagement b\u00e9n\u00e9ficient d\u2019une <a href=\"\/fr\/dynamics-365-crm\/\" target=\"_blank\" rel=\"noopener\">plateforme CRM moderne<\/a> qui sous-tend \u00e0 la fois l\u2019efficacit\u00e9 op\u00e9rationnelle et la transformation digitale \u00e0 long terme.<\/p>\n<p>Principaux b\u00e9n\u00e9fices :<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c2f626b e-con-full e-flex e-con e-child\" data-id=\"c2f626b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbe18c0 elementor-widget elementor-widget-image\" data-id=\"fbe18c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/05\/customer_engagement_page_infographic_french.webp\" title=\"Benefits of adopting Dynamics 365 Customer Engagement\" alt=\"Benefits of adopting Dynamics 365 Customer Engagement\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4cf0c6b e-con-full e-flex e-con e-child\" data-id=\"4cf0c6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3061a69 e-con-full e-flex e-con e-child\" data-id=\"3061a69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48b7b55 elementor-position-left elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"48b7b55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/360-degree-customer-visibility-icon_1x.webp\" class=\"attachment-full size-full wp-image-19612\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Une vue client \u00e0 360\u00b0<\/p><p class=\"elementor-image-box-description\">Les profils clients uniques regroupent, dans une seule plateforme, les interactions issues des \u00e9quipes ventes, marketing et service. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-66a27b1 e-con-full e-flex e-con e-child\" data-id=\"66a27b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d2e690 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"4d2e690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Sales-productivity-icon_1x-1.webp\" class=\"attachment-full size-full wp-image-19613\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Une plus grande productivit\u00e9 commerciale<\/p><p class=\"elementor-image-box-description\">La gestion des opportunit\u00e9s assist\u00e9e par l\u2019IA, le scoring des leads et le suivi du pipeline aident les \u00e9quipes commerciales \u00e0 conclure plus rapidement.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ef36542 e-con-full e-flex e-con e-child\" data-id=\"ef36542\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-785ab0d elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"785ab0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Personalized-marketing-engagement-icon_1x.webp\" class=\"attachment-full size-full wp-image-19614\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Des interactions marketing personnalis\u00e9es<\/p><p class=\"elementor-image-box-description\">La segmentation enrichie par la donn\u00e9e et l\u2019automatisation des campagnes permettent de cr\u00e9er des parcours clients omnicanaux cibl\u00e9s.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e562bfa e-con-full e-flex e-con e-child\" data-id=\"e562bfa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3298261 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"3298261\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Proactive-customer-service-icon_1x.webp\" class=\"attachment-full size-full wp-image-19615\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Un service client plus proactif<\/p><p class=\"elementor-image-box-description\">La gestion des cas, les bases de connaissances et les analyses fournies par l\u2019IA aident les \u00e9quipes support \u00e0 r\u00e9soudre rapidement les probl\u00e8mes.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-065f2cb e-con-full e-flex e-con e-child\" data-id=\"065f2cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d1fe1e4 e-con-full e-flex e-con e-child\" data-id=\"d1fe1e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6ce3a5 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"c6ce3a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Relationship-intelligence-icon_1x.webp\" class=\"attachment-full size-full wp-image-19616\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Une intelligence relationnelle accrue<\/p><p class=\"elementor-image-box-description\">Les analyses int\u00e9gr\u00e9es mettent en \u00e9vidence les alertes en termes d\u2019engagement et aident les \u00e9quipes \u00e0 identifier des opportunit\u00e9s pour renforcer la relation client.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3e539d4 e-con-full e-flex e-con e-child\" data-id=\"3e539d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f719070 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"f719070\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Cross-team-collaboration-icon_1x.webp\" class=\"attachment-full size-full wp-image-19617\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">De la collaboration inter-\u00e9quipes<\/p><p class=\"elementor-image-box-description\">Le partage des donn\u00e9es clients entre les \u00e9quipes ventes, marketing et service am\u00e9liore la coordination et l\u2019exp\u00e9rience client.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-9462f41 e-con-full e-flex e-con e-child\" data-id=\"9462f41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8a58d elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"ff8a58d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/AI-driven-forecasting-icon_1x.webp\" class=\"attachment-full size-full wp-image-19618\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Des pr\u00e9visions pilot\u00e9es par l\u2019IA<\/p><p class=\"elementor-image-box-description\">Les insights pr\u00e9dictifs renforcent la pr\u00e9cision des pr\u00e9visions de vente et la gestion du pipeline.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2e8b687 e-con-full e-flex e-con e-child\" data-id=\"2e8b687\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e77c0d5 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"e77c0d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Scalable-customer-engagement-platform-icon_1x.webp\" class=\"attachment-full size-full wp-image-19619\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Une plateforme d\u2019engagement client \u00e9volutive<\/p><p class=\"elementor-image-box-description\">L\u2019architecture cloud prend en charge la croissance des volumes de donn\u00e9es clients, des points de contact et des mod\u00e8les d\u2019engagement. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de6cfe3 elementor-widget elementor-widget-text-editor\" data-id=\"de6cfe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ces avantages permettent aux organisations de renforcer la relation client tout en am\u00e9liorant la performance op\u00e9rationnelle \u00e0 l\u2019\u00e9chelle de l\u2019entreprise.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-59a8e72 e-flex e-con-boxed e-con e-parent\" data-id=\"59a8e72\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e6a87f elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"0e6a87f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Mod\u00e8les de licences de Dynamics 365 Customer Engagement\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-385a40f e-con-full e-flex e-con e-child\" data-id=\"385a40f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-668c8e6 e-con-full e-flex e-con e-child\" data-id=\"668c8e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dae37b4 elementor-widget elementor-widget-text-editor\" data-id=\"dae37b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le mod\u00e8le de tarification de Microsoft Dynamics 365 Customer Engagement varie selon plusieurs facteurs, notamment :<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-087b282 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"087b282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Les r\u00f4les utilisateurs et niveaux de licence<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c550d6 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"6c550d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Les modules et applications s\u00e9lectionn\u00e9s<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dab869 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"9dab869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Les besoins d\u2019int\u00e9gration avec d\u2019autres syst\u00e8mes Microsoft<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6cd43f elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"a6cd43f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">L\u2019\u00e9chelle de d\u00e9ploiement et de couverture g\u00e9ographique<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6fc307 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"b6fc307\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Le p\u00e9rim\u00e8tre de personnalisation et d\u2019impl\u00e9mentation <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4466240 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"4466240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Comme les besoins varient d\u2019une organisation \u00e0 l\u2019autre, la m\u00e9thode la plus efficace pour d\u00e9terminer la structure de licences ad\u00e9quate est de r\u00e9aliser une \u00e9valuation structur\u00e9e de la solution avec un partenaire Dynamics 365 Customer Engagement.<\/p>\n<p>Une \u00e9tude permet d\u2019aligner le type et nombre de licences sur les besoins op\u00e9rationnels, tout en garantissant l\u2019\u00e9volutivit\u00e9 et la ma\u00eetrise des co\u00fbts sur le long terme.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-800c688 elementor-widget elementor-widget-button\" data-id=\"800c688\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/trouver-la-solution-adequate\/guide-tarification-et-licences-microsoft-dynamics-365\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir les tarifs de Dynamics 365 Customer Engagement  \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d90b3e7 e-con-full e-flex e-con e-child\" data-id=\"d90b3e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a79f1d elementor-widget elementor-widget-image\" data-id=\"7a79f1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"632\" height=\"550\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Licensing-and-cost-overview-of-Dynamics-365-Customer-Engagement-image_1x.webp\" class=\"attachment-full size-full wp-image-19620\" alt=\"Licensing and cost overview of Dynamics 365 Customer Engagement\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f4e0edf e-flex e-con-boxed e-con e-parent\" data-id=\"f4e0edf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3507c83 elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"3507c83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">Pourquoi choisir sa.global comme partenaire ?\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b65a55f elementor-widget elementor-widget-text-editor\" data-id=\"b65a55f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les organisations qui choisissent un partenaire Dynamics 365 Customer Engagement ont besoin d\u2019une expertise qui va au-del\u00e0 du d\u00e9ploiement de la solution.<\/p>\n<p>sa.global apporte :<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-eee8355 e-con-full e-flex e-con e-child\" data-id=\"eee8355\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8a6e8a1 e-con-full e-flex e-con e-child\" data-id=\"8a6e8a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c2e2f1 elementor-widget elementor-widget-image\" data-id=\"2c2e2f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"669\" height=\"492\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/Why-partner-with-sa.global_-image_1x-2.webp\" class=\"attachment-full size-full wp-image-19621\" alt=\"dynamics 365 customer engagement partner\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f727852 e-con-full e-flex e-con e-child\" data-id=\"f727852\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-030c521 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"030c521\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Une expertise reconnue en tant que partenaire Microsoft sur l\u2019ensemble de l\u2019\u00e9cosyst\u00e8me Dynamics<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94d678f elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"94d678f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Une capacit\u00e9 d\u2019impl\u00e9mentation globale pour accompagner des d\u00e9ploiements multi-r\u00e9gions<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5806f69 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"5806f69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Une forte sp\u00e9cialisation sectorielle, notamment aupr\u00e8s de soci\u00e9t\u00e9s de services professionnels et d\u2019entreprises (ETI, grandes entreprises)<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c56d5b0 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"c56d5b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Des mod\u00e8les de mise en place acc\u00e9l\u00e9r\u00e9s qui r\u00e9duisent les d\u00e9lais de d\u00e9ploiement<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4af8ee9 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"4af8ee9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Une m\u00e9thodologie orient\u00e9e r\u00e9sultats, centr\u00e9e sur les impacts m\u00e9tier mesurables<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8073008 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"8073008\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"45\" src=\"https:\/\/dynamics.saglobal.com\/wp-content\/uploads\/2026\/03\/dot-icon.webp\" class=\"attachment-full size-full wp-image-19210\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Des services manag\u00e9s 24\/7 et un accompagnement en continu<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f9f884 elementor-widget elementor-widget-text-editor\" data-id=\"4f9f884\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cette offre combinant conseil strat\u00e9gique, expertise technique et services aide les entreprises \u00e0 tirer le meilleur parti de leurs investissements dans les technologies Microsoft.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e3c7497 e-flex e-con-boxed e-con e-parent\" data-id=\"e3c7497\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be83cdd elementor-widget__width-initial elementor-widget elementor-widget-vc_custom_heading\" data-id=\"be83cdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading two-color-heading-orange consulting_heading_font  text_align_center stripe_bottom\" ><h2 style=\"text-align: center;font-weight:300\" class=\"consulting-custom-title\">FAQs\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1013089 no-dash elementor-widget elementor-widget-n-accordion\" data-id=\"1013089\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1680\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1680\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u00c0 quoi sert Microsoft Dynamics 365 Customer Engagement ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1680\" class=\"elementor-element elementor-element-52f0f7f e-con-full e-flex e-con e-child\" data-id=\"52f0f7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba086ee elementor-widget elementor-widget-text-editor\" data-id=\"ba086ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Microsoft Dynamics 365 Customer Engagement est une solution CRM con\u00e7ue pour g\u00e9rer les activit\u00e9s de vente, de marketing et de service client, tout en offrant une vision unique du cycle de vie client. En centralisant toutes les interactions, les organisations am\u00e9liorent la gestion de la relation, rationalisent les flux de travail et d\u00e9livrent des exp\u00e9riences personnalis\u00e9es sur l\u2019ensemble des points de contact.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1681\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1681\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment Dynamics 365 Customer Engagement am\u00e9liore-t-il les op\u00e9rations ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1681\" class=\"elementor-element elementor-element-fa2928c e-con-full e-flex e-con e-child\" data-id=\"fa2928c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7931038 elementor-widget elementor-widget-text-editor\" data-id=\"7931038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Microsoft Dynamics 365 Customer Engagement centralise les donn\u00e9es clients, automatise les workflows et fournit des analyses aliment\u00e9es par l\u2019IA pour am\u00e9liorer la productivit\u00e9 et la prise de d\u00e9cision. Les \u00e9quipes peuvent ainsi agir plus vite, sur la base de donn\u00e9es fiables, et renforcer les \u00e9changes client \u00e0 travers les canaux de ventes, marketing et service.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1682\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1682\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Dynamics 365 Customer Engagement convient-il aux organisations de taille interm\u00e9diaire ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1682\" class=\"elementor-element elementor-element-8580321 e-con-full e-flex e-con e-child\" data-id=\"8580321\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5a2d8b elementor-widget elementor-widget-text-editor\" data-id=\"a5a2d8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Microsoft Dynamics 365 Customer Engagement est une solution \u00e9volutive et flexible, adapt\u00e9e aussi bien aux entreprises de taille interm\u00e9diaire qu\u2019aux grands groupes. Les organisations peuvent adopter uniquement les modules dont elles ont besoin au d\u00e9part, puis monter en puissance au fur et \u00e0 mesure de l\u2019\u00e9volution de leurs exigences m\u00e9tier, souvent avec l\u2019accompagnement d\u2019un partenaire Dynamics 365 Customer Engagement certifi\u00e9.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1683\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1683\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Combien de temps dure une impl\u00e9mentation ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1683\" class=\"elementor-element elementor-element-4a431dd e-con-full e-flex e-con e-child\" data-id=\"4a431dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74f425a elementor-widget elementor-widget-text-editor\" data-id=\"74f425a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les d\u00e9lais d\u2019impl\u00e9mentation de Microsoft Dynamics 365 Customer Engagement varient en fonction du nombre de modules, des int\u00e9grations et des besoins de personnalisation. De nombreuses organisations finalisent leur d\u00e9ploiement entre quelques semaines \u00e0 quelques mois, en particulier lorsqu\u2019elles travaillent avec un partenaire Dynamics 365 Customer Engagement exp\u00e9riment\u00e9 afin d\u2019acc\u00e9l\u00e9rer l\u2019adoption et de limiter les perturbations.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1684\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1684\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> S\u2019int\u00e8gre-t-il aux outils Microsoft ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1684\" class=\"elementor-element elementor-element-b212349 e-con-full e-flex e-con e-child\" data-id=\"b212349\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-179c234 elementor-widget elementor-widget-text-editor\" data-id=\"179c234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Microsoft Dynamics 365 Customer Engagement s\u2019int\u00e8gre \u00e0 Microsoft Azure, Microsoft 365, Power BI, Power Platform et Microsoft Copilot. Ces int\u00e9grations \u00e9tendent les fonctionnalit\u00e9s, en permettant un reporting avanc\u00e9, l\u2019automatisation des flux et une collaboration connect\u00e9e entre toutes les \u00e9quipes en contact avec les clients.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1685\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1685\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels facteurs influencent le prix de Microsoft Dynamics 365 Customer Engagement ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1685\" class=\"elementor-element elementor-element-d78e827 e-con-full e-flex e-con e-child\" data-id=\"d78e827\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-515a5dd elementor-widget elementor-widget-text-editor\" data-id=\"515a5dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le prix de Microsoft Dynamics 365 Customer Engagement d\u00e9pend de plusieurs variables, notamment le nombre d\u2019utilisateurs, les modules s\u00e9lectionn\u00e9s (tels que Ventes, Service client ou Marketing), les niveaux de licence, les int\u00e9grations avec d\u2019autres solutions Microsoft et le degr\u00e9 de personnalisation requis. Faire appel \u00e0 un partenaire Dynamics 365 Customer Engagement certifi\u00e9 peut \u00e9galement aider \u00e0 optimiser les co\u00fbts en recommandant la configuration la plus adapt\u00e9e aux besoins de votre organisation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1686\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1686\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel support est disponible apr\u00e8s le d\u00e9ploiement ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1686\" class=\"elementor-element elementor-element-0e33ba2 e-con-full e-flex e-con e-child\" data-id=\"0e33ba2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a82da50 elementor-widget elementor-widget-text-editor\" data-id=\"a82da50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Apr\u00e8s la mise en place de la plateforme, les organisations peuvent b\u00e9n\u00e9ficier de services manag\u00e9s, de support technique et de services d\u2019optimisation via un partenaire Dynamics 365 Customer Engagement certifi\u00e9. Cela garantit une am\u00e9lioration continue, l\u2019adoption des nouvelles fonctionnalit\u00e9s et l\u2019\u00e9volution du syst\u00e8me au rythme des besoins m\u00e9tier.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\\u00c0 quoi sert Microsoft Dynamics 365 Customer Engagement ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Microsoft Dynamics 365 Customer Engagement est une solution CRM con\\u00e7ue pour g\\u00e9rer les activit\\u00e9s de vente, de marketing et de service client, tout en offrant une vision unique du cycle de vie client. En centralisant toutes les interactions, les organisations am\\u00e9liorent la gestion de la relation, rationalisent les flux de travail et d\\u00e9livrent des exp\\u00e9riences personnalis\\u00e9es sur l\\u2019ensemble des points de contact.\"}},{\"@type\":\"Question\",\"name\":\"Comment Dynamics 365 Customer Engagement am\\u00e9liore-t-il les op\\u00e9rations ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Microsoft Dynamics 365 Customer Engagement centralise les donn\\u00e9es clients, automatise les workflows et fournit des analyses aliment\\u00e9es par l\\u2019IA pour am\\u00e9liorer la productivit\\u00e9 et la prise de d\\u00e9cision. Les \\u00e9quipes peuvent ainsi agir plus vite, sur la base de donn\\u00e9es fiables, et renforcer les \\u00e9changes client \\u00e0 travers les canaux de ventes, marketing et service.\"}},{\"@type\":\"Question\",\"name\":\"Dynamics 365 Customer Engagement convient-il aux organisations de taille interm\\u00e9diaire ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Microsoft Dynamics 365 Customer Engagement est une solution \\u00e9volutive et flexible, adapt\\u00e9e aussi bien aux entreprises de taille interm\\u00e9diaire qu\\u2019aux grands groupes. Les organisations peuvent adopter uniquement les modules dont elles ont besoin au d\\u00e9part, puis monter en puissance au fur et \\u00e0 mesure de l\\u2019\\u00e9volution de leurs exigences m\\u00e9tier, souvent avec l\\u2019accompagnement d\\u2019un partenaire Dynamics 365 Customer Engagement certifi\\u00e9.\"}},{\"@type\":\"Question\",\"name\":\"Combien de temps dure une impl\\u00e9mentation ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les d\\u00e9lais d\\u2019impl\\u00e9mentation de Microsoft Dynamics 365 Customer Engagement varient en fonction du nombre de modules, des int\\u00e9grations et des besoins de personnalisation. De nombreuses organisations finalisent leur d\\u00e9ploiement entre quelques semaines \\u00e0 quelques mois, en particulier lorsqu\\u2019elles travaillent avec un partenaire Dynamics 365 Customer Engagement exp\\u00e9riment\\u00e9 afin d\\u2019acc\\u00e9l\\u00e9rer l\\u2019adoption et de limiter les perturbations.\"}},{\"@type\":\"Question\",\"name\":\"S\\u2019int\\u00e8gre-t-il aux outils Microsoft ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Microsoft Dynamics 365 Customer Engagement s\\u2019int\\u00e8gre \\u00e0 Microsoft Azure, Microsoft 365, Power BI, Power Platform et Microsoft Copilot. Ces int\\u00e9grations \\u00e9tendent les fonctionnalit\\u00e9s, en permettant un reporting avanc\\u00e9, l\\u2019automatisation des flux et une collaboration connect\\u00e9e entre toutes les \\u00e9quipes en contact avec les clients.\"}},{\"@type\":\"Question\",\"name\":\"Quels facteurs influencent le prix de Microsoft Dynamics 365 Customer Engagement ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Le prix de Microsoft Dynamics 365 Customer Engagement d\\u00e9pend de plusieurs variables, notamment le nombre d\\u2019utilisateurs, les modules s\\u00e9lectionn\\u00e9s (tels que Ventes, Service client ou Marketing), les niveaux de licence, les int\\u00e9grations avec d\\u2019autres solutions Microsoft et le degr\\u00e9 de personnalisation requis. Faire appel \\u00e0 un partenaire Dynamics 365 Customer Engagement certifi\\u00e9 peut \\u00e9galement aider \\u00e0 optimiser les co\\u00fbts en recommandant la configuration la plus adapt\\u00e9e aux besoins de votre organisation.\"}},{\"@type\":\"Question\",\"name\":\"Quel support est disponible apr\\u00e8s le d\\u00e9ploiement ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Apr\\u00e8s la mise en place de la plateforme, les organisations peuvent b\\u00e9n\\u00e9ficier de services manag\\u00e9s, de support technique et de services d\\u2019optimisation via un partenaire Dynamics 365 Customer Engagement certifi\\u00e9. Cela garantit une am\\u00e9lioration continue, l\\u2019adoption des nouvelles fonctionnalit\\u00e9s et l\\u2019\\u00e9volution du syst\\u00e8me au rythme des besoins m\\u00e9tier.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Qu\u2019est-ce que Microsoft Dynamics 365 Customer Engagement ? Microsoft Dynamics 365 Customer Engagement est une solution de gestion de la relation client (CRM) bas\u00e9e sur le cloud, con\u00e7ue pour aider les organisations \u00e0 optimiser les interactions avec leurs clients, acc\u00e9l\u00e9rer leurs performances commerciales et offrir des exp\u00e9riences client exceptionnelles \u00e0 grande \u00e9chelle. 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